I have been in the Customer Success for over 10 years. I am a highly adaptable and results-oriented professional with proven success in Customer Success/Account and Data Management. My technical skills are complemented by strong communication, problem-solving, and teamwork abilities. I am a quick learner, consistently exceeding expectations and proactively seeking opportunities for professional development. My experience includes telephone and computer sales management of existing customers for a specific territory, with emphasis on total customer coverage, customer retention, and team achievement; providing and offering solutions to critical problems for customer’s issues and needs and apply those solutions to the company suite. My resilience, adaptability, and commitment to continuous learning make me an ideal candidate for this role. In my previous roles I have consistently demonstrated the ability to manage multiple projects simultaneously, meet tight deadlines, and deliver exceptional results. My strong communication skills – both written and verbal – enable me to effectively collaborate with colleagues and clients alike. I am a highly motivated self-starter with a proven track record of exceeding expectations and proactively identifying opportunities for improvement. For example, I have been recognized as the President’s Club Awardee in 2022 with 106.7% year-to-date target achievement. I am confident in my ability to quickly integrate into your team and make a significant contribution.
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经验
Senior Customer Success Manager
6月, 2013 - 1月, 2024
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10 年, 7 个月
Deltek Systems (Philippines), Ltd.
6月, 2013 - 1月, 2024
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10 年, 7 个月
• Telephone and computer sales management of existing customers for a specific territory, with emphasis on total customer coverage, customer retention, and team achievement
• Sell service and subscription renewals, and other services as appropriate to customer requirements
Investigate possibilities of add-on offerings
• Provide expertise on the Deltek solution and highlight key features and functionality
• Develop a trusted advisor relationship with customer