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Francis Jonee D.

@dyfrancisjonee

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Customer Support, Billing, Retention, Trainer.

$10 USD / 小时
的国旗
Philippines (10:39 上午)
加入于一月 6, 2023
$10 USD / 小时
Get Your Time Back by Relaying your Task! RelayTask, is a leading provider of virtual assistance and support services to businesses in various industries. We specialize in cold calling, appointment setting, customer service support, and administrative tasks. We understand the importance of having a talented and reliable team to support your business needs. Our team of highly skilled and experienced virtual assistants are experts in cold calling, appointment setting, and customer service. They are able to work remotely, ensuring that your needs are met in a timely and efficient manner. Our virtual assistants are trained to handle all aspects of the sales process, from lead generation to appointment setting, and will work closely with you to ensure that your business goals are met. Things that we can do for you as a Virtual Assistant: Copywriting Website design and editing Email Management Cold Calling Customer Support Retention Specialist Billing Customer Support Real Estate VA Offline/Online Data Entry Jobs Web Research Jobs LinkedIn Data Collection Companies Emails Research B2B Lead Generation Contacts and Email Research for Marketing and Business Purposes Email Marketing Lists Social Media Research Microsoft Excel Data Cleaning PDF to Excel/CSV Conversion Copy Paste Tasks Data Capturing from Websites Data Collection Data Mining Mailing Lists Creation Business Cards into Ms. Excel Typing Work email finding address personal virtual assistant Administrative support
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经验
Operations Manager
11月, 2019 -现在
5 年, 2 个月
Relaytask
11月, 2019 - 现在
5 年, 2 个月
Responsible for overseeing and managing the day-to-day activities of a business or organization. This includes planning and implementing strategies for productivity, efficiency, and quality control. I also handle budgeting, logistics, and supply chain management, as well as employee supervision and training. I always ensure that the organization's operations run smoothly, efficiently, and in line with its goals and objectives.
11月, 2019 -现在
5 年, 2 个月
SDW Web Solutions
9月, 2016 - 7月, 2019
2 年, 10 个月
Operations Manager
9月, 2016 - 7月, 2019
2 年, 10 个月
Deployment of open source power dialing software like ViciDial, GoAutodial and etc. Configuratiion of user, carriier, campaignm DID, Deployment of softphones, eyebeam, xlite, zoiper, and etc. Expert in configuring Ringcentral phone system, call ques, user creation, call routing, sip phones settings. Can configure jive and mighty call as well and other VOIP system. Handled a group of lead miners to collect data's based on clients niche.
Appointment Setter Manager
9月, 2016 - 7月, 2019
2 年, 10 个月
Responsible for scheduling appointments for sales representatives or other team members. This includes identifying potential customers, making initial contact, and setting a time and date for a meeting. I'm also responsible for managing a team of appointment setters, tracking performance and providing training and support. The overall goal of this role is to generate leads and increase sales through successful appointment setting.
9月, 2016 - 7月, 2019
2 年, 10 个月
Tier 2 Customer and Retention Specialist
5月, 2014 - 3月, 2016
1 年, 10 个月
[24]7
5月, 2014 - 3月, 2016
1 年, 10 个月
Provide phone assistance on a wide variety of customer issued and Australian telco processes. Determine customer concerns and offer appropriate solutions. Solve basic and escalated customer problems related technical and address billing concerns.
5月, 2014 - 3月, 2016
1 年, 10 个月
教育
Ateneo de Naga University
2000 - 2004
4 年
Bachelor of Science in Entrepreneurial Studies
的国旗
Philippines
2000 - 2004
4 年
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