Paula M.

-Assisted with updating and maintaining member profiles, ensuring accuracy and up-to-date information. -Delivered accurate and comprehensive information about banking services to non-members, enhancing their understanding and engagement. - Managed inquiries and provided support via chat and phone, demonstrating strong multitasking abilities to handle multiple issues simultaneously. - Employed numerous tools and systems to streamline processes and improve overall member experience.

-Documented and maintained detailed records of support requests, escalations, and actions taken. -Gather information from multiple sources to make technician decisions or suggestions. - Communicated clearly, asking informed questions and actively listening to provide targeted support for technical issues. - Performed tests and inspections of equipment, services, and products to evaluate quality of performance.

- Produced high-quality work projects adhering to relevant professional standards. -Demonstrated self-motivation and took responsibility for personal growth and development. - Learned various design software like Revit, AutoCAD, and SketchUp Pro.