Hi there! I’m a resourceful and dedicated Virtual Assistant with 3+ years of experience helping businesses streamline operations and provide top-tier customer service. I specialize in managing communications, organizing tasks, and handling administrative duties, ensuring your business runs smoothly and efficiently. With a focus on professionalism and attention to detail, I can take care of the tasks that free you up to focus on growth.
Here’s how I can help:
✔️Customer Support: Respond courteously and timely to emails, phone, and chat inquiries.
✔️ Calendar and Email Management: Keep your schedule organized and inbox clutter-free.
✔️ Research & Reporting: Conduct market research and create actionable insights.
✔️Project Coordination: Assist with task management and ensure deadlines are met.
✔️Social Media Support: Manage posts and engage with audiences to grow your online presence.
I’m committed to meeting deadlines, exceeding expectations, and maintaining clear communication throughout our collaboration. Let's work together to make your business more efficient and customer-friendly!
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经验
Administrative Assistant | Xeenex Tech
10月, 2021 - 5月, 2024
•
2 年, 7 个月
Xeenex Tech
10月, 2021 - 5月, 2024
•
2 年, 7 个月
Managed email communications, scheduled meetings, and maintained project documentation.
Assisted with project tracking, reporting, and ensured smooth coordination across departments.
Islamabad, Pakistan
10月, 2021 - 5月, 2024
•
2 年, 7 个月
TGL
3月, 2022 - 7月, 2023
•
1 年, 4 个月
Virtual Assistant | TGL E-commerce Store
5月, 2022 - 7月, 2023
•
1 年, 2 个月
Managed product listings, responded to customer inquiries, and coordinated with suppliers.
Provided post-purchase support, handled refunds/returns, and ensured seamless order fulfillment.
London, United Kingdom
Customer Support Specialist | TGL E-commerce Store
3月, 2022 - 7月, 2023
•
1 年, 4 个月
Provided live chat and email support to resolve customer queries related to orders and payments.
Collaborated with the internal team to incorporate feedback and improve customer satisfaction.
London, United Kingdom
3月, 2022 - 7月, 2023
•
1 年, 4 个月
教育
University of Central Punjab
2021 - 2023
•
2 年
Pre Medical
Pakistan
2021 - 2023
•
2 年
University of Central Punjab
2010 - 2020
•
10 年
ICS
Pakistan
2010 - 2020
•
10 年
资质
Virtual Assistant
2022
DigiSkills
Completed a comprehensive Virtual Assistant training program from DigiSkills, gaining expertise in administrative support, customer service, email management, scheduling, and project coordination. The certification demonstrates proficiency in managing tasks efficiently, ensuring effective communication, and supporting business operations remotely.
2022
IELTS
2021
British Council
Successfully achieved an IELTS certification, demonstrating proficiency in English language skills across reading, writing, listening, and speaking. This certification reflects strong communication abilities and a high level of fluency, ensuring effective interactions in professional and personal settings.
2021
MS Office Certification
2020
Microsoft
Managed email communications, scheduled meetings, and maintained accurate project documentation to ensure smooth operations. Additionally, I assisted with project tracking, prepared detailed reports, and facilitated seamless coordination across departments for efficient workflow and timely task completion.