I have been associated with BPO / Call Center industry for almost 14 years now where I have explored many verticals like Inbound & Outbound telemarketing ( B2C & B2B ), Customer Service & support, appointment setting, lead generation, VA jobs, debt collection & consolidation, merchant cash advance etc.
I am absolutely fluent in English ( both written & spoken ) and completely proficient in computers.
I have very good knowledge in MS WORD, EXCEL and POWERPOINT and a typing speed of approximately 60 words per minute. I am professional, punctual and dedicated towards my work. I am someone who is a fast learner and result oriented.
I am someone who is technically very sound and proficient in using various CRM's ( Hubspot, SugarCRM, zendesk etc ) and phone systems ( Vicidial, Vonage, Phoneburner, Ring Central etc ).
Pratik demonstrates remarkable patience, absorbs new skills swiftly, and independently resolves problems. I look forward to continuing our collaboration with him.
Pratik was unable to continue because of personal reasons, but all interaction with him were excellent. He's a very articulate and capable guy. I hope we can work together in the future.
Pratik always does amazing data entry work for our company! He's very fast and easy to communicate with! I will continue to work with Pratik for a very long time!
I have been working with Pratik for a few months, he has always been extremely professional and good to work with. He is prompt with responses and also gave his input on situations as well. I think for anyone who is looking for a sales rep, telemarketer, or virtual assistant Pratik would be great addition to the team. Thanks!!!
Main tasks performed: Handling inbound/outbound calls/chats and selling our products, assist with after-sales inquiries, after-sales support, escalations, reputation management.
Tools used - Shopify, Zendesk, Ring central, Tidio, Twilio, Skype, MS Excel & Google Sheets.
Φεβ, 2022 - Ιουλ, 2024
•
2 χρόνια, 5 μήνες
Appointment Setting + Sales
Μαρ, 2020 - Ιουν, 2022
•
2 χρόνια, 2 μήνες
1Pv6.com
Μαρ, 2020 - Ιουν, 2022
•
2 χρόνια, 2 μήνες
Main tasks performed: Calling leads obtained via Facebook marketing, explain them on the courses offered, schedule them for the introduction webinar & trial classes, follow up on their attendance & enroll them into our courses. Job requires phone handling, emailing & text messaging.
Tools used - Hubspot, Softphone, MS Excel & Softphone.
Μαρ, 2020 - Ιουν, 2022
•
2 χρόνια, 2 μήνες
Lead Generation, Appointment Setting
Μαρ, 2019 - Μαρ, 2020
•
1 χρόνο
Spartan Marketing ( UK )
Μαρ, 2019 - Μαρ, 2020
•
1 χρόνο
Main tasks performed: Outbound calling to investors who made an inquiry about investment opportunities. Explaining them about the current investment opportunities and pre-qualifying them based on the parameters mentioned in the script.
Tools used - MS Excel & Softphone.
Μαρ, 2019 - Μαρ, 2020
•
1 χρόνο
Εκπαίδευση
University of Calcutta
2007 - 2010
•
3 χρόνια
Graduation ( B.Com ) Hons.
India
2007 - 2010
•
3 χρόνια
ISC ( Class XII )
2005 - 2007
•
2 χρόνια
India
2005 - 2007
•
2 χρόνια
ICSE ( Class X )
1991 - 2005
•
14 χρόνια
India
1991 - 2005
•
14 χρόνια
Ικανότητες
Graduate in Accountancy
2010
Calcutta University
Completed my graduation
2010
Πιστοποιήσεις
P
Preferred Freelancer Program SLA
Επαληθεύσεις
Εντός χρόνου
100%
Εντός προϋπολογισμού
100%
Βαθμός αποδοχής
100%
Βαθμός επανάληψης πρόσληψης
6%
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