Customer Communication Quality Assessment

£20000-50000 GBP

Κλειστή

Αναρτήθηκε 3 μήνες πριν

£20000-50000 GBP

Πληρωμή κατά την παράδοση

Role Title: Contract Quality Outcome Tester (Customer Communications Analysis) Job Description: We are seeking a skilled and detail-oriented Quality Outcome Tester for a contract role focused on a specific project. In this assignment, you will review and analyze customer communications—calls, emails, and written interactions—to assess if the organization’s actions may have impacted customers negatively, especially those facing financial distress or in vulnerable situations. This role will involve providing comprehensive evaluations, insights, and reporting on identified issues to support compliance and enhance customer care practices. Contract Duration: 3-6 months, with potential for extension based on project needs. Responsibilities: Review and analyze customer communications to identify indicators of potential harm, particularly focusing on customers in financial distress. Determine if any organizational actions contributed to customer difficulties, preparing detailed findings and actionable insights. Deliver concise, data-supported conclusions in comprehensive reports for compliance and internal improvement. Collaborate with project teams to ensure clarity on compliance requirements and regulatory standards related to vulnerable customers. Provide structured presentations of findings to stakeholders, maintaining professional objectivity throughout. Track and document all cases thoroughly to support continuous monitoring and improvement. Required Skills and Qualifications: Analytical Skills: High attention to detail, critical thinking, and ability to analyze customer interactions objectively. Empathy & Vulnerability Awareness: Recognize signs of vulnerability and distress in communications, coupled with a compassionate, client-centered approach. Communication Skills: Strong written communication skills for clear documentation, along with excellent listening skills for analyzing audio recordings. Regulatory & Compliance Knowledge: Familiarity with relevant consumer protection laws, financial conduct guidelines, and best practices for fair treatment of customers. Decision-Making & Objectivity: Ability to provide unbiased, fair assessments and recommendations in complex situations. Organizational Skills: Excellent time management and record-keeping to manage multiple cases effectively within project timelines. Technical Skills: Proficiency with CRM systems, call recording software, and experience with reporting tools. Preferred Experience: Background in quality assurance, risk assessment, or customer service analysis within financial services or another regulated industry. Knowledge of privacy laws, consumer rights, and regulatory standards for vulnerable customer support. Experience evaluating financial distress and identifying issues within customer service communications. What We Offer: Competitive hourly/project-based compensation Flexibility for remote work Opportunity to make a meaningful impact on customer care and regulatory compliance If you have the expertise in customer communications analysis and are passionate about ensuring fair treatment of customers, we welcome your application. To Apply: Please submit your resume and a brief cover letter detailing your relevant experience and availability for this project-based role.

Technical Translation

CRM

Zoho CRM

Ταυτότητα εργασίας: 38742467

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19 freelancers δίνουν μια μέση προσφορά £32.132 GBP για αυτή τη δουλειά

@LiveExperts

Hi there , I'm bidding on your project "Customer Communication Quality Assessment". Let's dive in and have a meeting I am expert in this area. please leave a message on my chat so we can discuss the budget and deadline of the project. I have read your project description and i'm confident i can do this project for you perfectly. Regards, Live Experts® ..

£50.000 GBP σε 1 ημέρα

5,0

(1 αξιολόγηση)

3,3

@prayogo803

Hello! With my experience in quality assurance and customer communication analysis, I can effectively assess communications to identify areas where organizational actions may impact financially vulnerable customers. I specialize in extracting actionable insights to support compliance and enhance customer care while maintaining a thorough, empathetic approach.

£35.000 GBP σε 150 ημέρες

5,0

(1 αξιολόγηση)

3,4

@Giovanni704

Hi there! As I have read, I see you need help reviewing and analyzing customer communications, and I could help you! I'm a professional Software Engineer with more than 10 years of experience and more than 300 projects done here on this platform. I offer unlimited revisions and I don't require any payment in front. I always meet delivery deadlines working until I get the desired results. I know all the most used softwares to do this project specifically, I could even give you some other options in case you think is better to use other tools. Send me a message so I can show you my previous work and we can discuss more. Best Regards, Giovanni.

£20.000 GBP σε 1 ημέρα

5,0

(1 αξιολόγηση)

3,5

@hanisalah1

Hello; I am Hani Salah from Egypt, and I am excited to work with you on this job. Aside from the qualifications shown in my profile here, working with AI, I also come with more than twenty years of engineering and project management experience as I currently work as a project manager in the field of engineering, procurement and construction of large thermal power generation plants, where I manage complex contracts ranging from MUSD 3.0 to MUSD 500.0. During my course of work, I handle and manage many aspects including engineering, quality, construction, commissioning and above all customer relation management. I would happily share my CV once we start our discussions, and until then I here by place for your consideration this proposal to deliver for a placeholder value of KGBP 50.0. I hope I will be hearing from your at your earliest convenience. Thanks and best regards;

£50.000 GBP σε 120 ημέρες

5,0

(3 αξιολογήσεις)

3,5

@zainabk7

With extensive experience in critically analyzing customer-facing interactions, I have continuously brought about positive change by enhancing customer care practices. My greatest strength lies in my empathetic approach while maintaining strict objectivity, in line with the regulatory and compliance knowledge necessary for this position. All through my career, I have demonstrated an unwavering commitment to treating even the most vulnerable customers with respect and dignity; a prerequisite for this project. Additionally, my deep knowledge of consumer protection laws and financial conduct guidelines combined with my analytical capacity give me a unique understanding of potential negative impacts on customers. Being well-versed in both CRM systems and call recording software helps me move through cases swiftly without compromising on quality. My proficiency in reporting tools enables me to deliver concise yet comprehensive reports that support not only compliance but also lead to actionable improvements. Flexibility being another hallmark of mine, remote work will allow me to focus on the specific project more effectively, ensuring timely delivery for maximum benefit. I am excited about the opportunity to apply my knowledge and expertise to ensure fair treatment of customers facing financial distress or vulnerability. Together, let's build a robust system that prioritizes not only compliance but compassion as well!

£35.000 GBP σε 7 ημέρες

5,0

(1 αξιολόγηση)

3,2

@Feriver

Hi there, I am eager to assist with assessing customer communication quality, providing insights into interactions and identifying areas for improvement to enhance customer satisfaction. My expertise will help create a structured approach to evaluate communication effectiveness and build stronger client relationships. Could you specify any particular metrics or communication channels you'd like to focus on in the assessment? Let us have a conversation and begin work now. You will only be charged once you are happy and satisfied with the quality of the work.

£28.000 GBP σε 55 ημέρες

5,0

(1 αξιολόγηση)

3,0

@revival786

Greetings! I'm a professional in providing high quality customer communication quality assessment service. I am a top-rated freelancer with about 15 years of experience, having served about 700 satisfied clients. Please message me to check my portfolio. Thanks, Revival

£20.000 GBP σε 7 ημέρες

5,0

(1 αξιολόγηση)

1,8

@Asadjutt111

With over a decade of freelancing experience, I bring to the table the kind of meticulousness and perfectionism that your project demands. My proficiency in tools such as MS Office, G-Suite, and Power BI -- coupled with my knack for data analysis -- provides me with a unique skill set for this role. I have an eye for detail, critical thinking abilities, and the knack to analyze customer interactions objectively; all of these are vital in assessing customer communications effectively. What sets me apart is my ability to understand and empathize with vulnerable customers. I recognize the intricate signs of vulnerability and distress that might be reflected in their communications. My compassionate yet client-centered approach will allow me to dissect and comprehend customer data accurately. Additionally, my familiarity with regulatory and compliance protocols would ensure the reporting of actionable insights that meet industry standards.

£20.000 GBP σε 1 ημέρα

0,0

(1 αξιολόγηση)

1,9

@dataspro

Nice to talk you Rajaoberoi, After reading in detail the requirements of your project and concluding that they match my areas of knowledge and skills, I would like to introduce myself. My name is Anthony Muñoz and I am the lead engineer for DS Pro IT agency. I have worked for over 10 years in Backend and software development and have successfully done multiple jobs. It will be a pleasure to work together to make your project a reality. Please feel free to contact me. I´m looking forward to working with you. I really appreciate your time and remain attentive to any request or question. Greetings

£62.500 GBP σε 7 ημέρες

0,0

(0 αξιολογήσεις)

3,4

@hmplakmal1

Hi, With over 14 years of experience as a Chartered Accountant and in-depth knowledge of finance management and strategy, I can bring a unique perspective to your project. My skillset aligns perfectly with your need for an analytical thinker capable of providing unbiased assessments even amidst complexity. In my previous roles, I have been successfully able to identify financial distress and pinpoint potential areas of vulnerability, just like the task at hand. Additionally, my fluency in data analysis complements your emphasis on tracking detailed findings and providing data-supported conclusions for your reports. I am familiar with various CRM systems and reporting tools that will make the task even more manageable. But what really sets me apart is my ability to be empathetic toward customers while maintaining objectivity for the job. I understand that we are dealing with real people in vulnerable situations here, and I assure you that I will handle every interaction with the professionalism it deserves, while always keeping the goal of supporting compliance and enhancing customer care practices at the forefront. Thank You.

£20.000 GBP σε 7 ημέρες