Comprehensive ITSM Consultant Required

I'm seeking an ITSM consultant with expertise in Incident, Change, and Problem Management. We need assistance in all areas of IT Service Management. Problem Management Process Development: - Currently, we need to develop a new Problem Management process from scratch. - Your expertise will be instrumental in crafting a robust, efficient process. Goals: - The new process should primarily aim to reduce downtime, improve root cause analysis, and enhance our reporting capabilities. Ideal Candidate: - Extensive experience in ITSM, with a proven track record in developing Problem Management processes. - Strong analytical skills for root cause analysis. - Excellent understanding of reporting capabilities and how to enhance them. - Ability to work collaboratively to achieve these goals.