Suraj K.

A highly skilled professional with extensive experience in consolidating and extracting data from SAP systems, ensuring timely and accurate SLA reporting across multiple territories, including Poland, Romania, Costa Rica, Pune, and Mumbai. Adept at conducting ISO audit quality compliance checks and root cause analysis (RCA) for process improvements. Proficient in quality assurance for invoice processing, with a strong focus on maintaining and delivering quality reports tailored to client specifications. Demonstrated expertise in handling customer service tasks, including coordinating CSAT surveys, analyzing results, and improving client satisfaction. Experienced in creating and analyzing management information systems (MIS) for quality assurance, utilizing advanced Excel functions such as VLOOKUP, pivot tables, and other data analysis tools. Skilled in auditing billing processes across PTP, OTC, and RTR, and ensuring compliance with quality standards. Proven ability to manage client relations, effectively communicate quality requirements, and support new hires through comprehensive audits of onboarding templates. Responsible for managing the delivery management system and preparing impactful presentations for stakeholders.