Dedicated to exceeding client expectations by verifying satisfactory resolutions for every customer and skilled at maintaining positive communications even in challenging situations. ✅TECHNICALLY EQUIPPED: ⚡️ 2 computers (1 monitor & 1 laptop) ⚡ 3 Internet Service Providers ⚡ Typist (60-71 WPM) ✅CUSTOMER SERVICE: - Closed 100+ tickets daily via Gorgias - Responded to 2-3 concurrent chats via LiveChat - Handled 40+ incoming and outgoing calls (from M-F) - Took over agents’ Chats and Calls to de-escalate issues raised - Payment processing - Tracking orders - Product Inquiry - Tracking & Validating Invoices - Processing Refunds, Rebates, Reshipment, and Replacements - Subscription Renewal/Cancellation - Troubleshooting devices - Schedule Appointments - Automatic Payment Authorization - Offering Postpaid plans, Insurance coverage, etc. - Proper documentation - Regular assessments/investigations of current trends/issues ✅CHAT, EMAIL, and TICKETING: ✍️ Gorgias ✍️ Intercom ✍️ LiveChat ✍️ Freshdesk ✍️ Basic familiarity with Zendesk, Re: amaze, Helpscout, and Kustomer, Intercom, and [login to view URL] ✅CRMs: - Shopify Plus - WMS / Warehouse Management System - Return Rabbit - Axcera - Boss - QWS/Mainframe - BDIS - IDIS - Konnektive CRM - [login to view URL] CRM - Sublytics CRM, etc. ✅INDUSTRIES: - E-commerce - Telecommunications - Logistics - Pharmaceutical - Forex Trading - Social Media ✅DATA ENTRY: - Data Scraper/Web Search/Data Mining - Booking the cheapest FLIGHTS and ROOMS (using Google Filter) ✅e-COMMERCE Dropshipping: - Shopify_Product Listing - eBay to Shopify_Cross Listing & Posting ✅SOCIAL MEDIA MANAGEMENT/SMM: - Canva, Capcut, etc. ✅PRODUCTIVITY MAXIMIZATION: - Google Workspace (Google, Calendar, Google Sheets, Google Drive, Gmail, etc.) - Notion - Asana - Monday. com - Trello - ClickUp