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José Rafael A.
@joserafael3
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Asistente Virtual
$6 USD / hora
・
Colombia (1:04 p. m.)
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Se unió el mayo 14, 2024
$6 USD / hora
・
Welcome, I am a Virtual Assistant with experience in technical and administrative roles, focused on providing efficient and high-quality support. My background as a technologist in the Installation and Maintenance of Equipment for Industrial Instrumentation has equipped me with technical and organizational skills that I effectively apply in administrative and sales environments.
Services Offered:
Administrative:
- Email and calendar management.
- Preparation of reports and presentations.
- Organization of files and documentation.
Sales:
- Support in CRM management and customer databases.
- Customer service and query handling.
- Coordination and tracking of leads and sales opportunities.
Technical Support:
- Remote technical assistance for software and hardware problem resolution.
- Support in the implementation and maintenance of technical systems.
- Training users in the use of specific tools and systems.
Provide administrative support such as managing emails, scheduling appointments, and handling inquiries. Assist with marketing tasks including social media management, content creation, and online research. Collaborate with the team to ensure efficient workflow and timely task completion. As a Maintenance Analyst, I supervised preventive and corrective maintenance, creating and executing advanced strategies, managing inspection programs, and refining processes to ensure operational.
abr, 2023 - may, 2024
•
1 año, 1 mes
Virtual Assistant
ene, 2022 - ago, 2023
•
1 año, 7 meses
Konecta
ene, 2022 - ago, 2023
•
1 año, 7 meses
Handle Incoming Calls: Manage a variety of incoming customer calls, addressing product inquiries, technical support, complaints, or service requests. Problem Solving: Identify and resolve customer issues effectively, ensuring timely and satisfactory resolutions. Provide Information: Offer detailed information on products, services, company policies, and procedures. Data Entry: Accurately record relevant customer interaction information in our CRM system.
ene, 2022 - ago, 2023
•
1 año, 7 meses
Virtual Maintenance Technician
feb, 2020 - nov, 2021
•
1 año, 9 meses
Falabella
feb, 2020 - nov, 2021
•
1 año, 9 meses
Preventive Maintenance: Perform scheduled inspections and maintenance to detect and prevent issues in equipment and facilities.
Repairs and Troubleshooting: Diagnose and effectively resolve mechanical, electrical, and other issues to quickly and efficiently restore normal operation of equipment and systems.
feb, 2020 - nov, 2021
•
1 año, 9 meses
Educación
Servicio Nacional de Aprendizaje - SENA
2020 - 2023
•
3 años
Tecnólogo en Instalación y Mantenimiento de Equipos para la Instrumentación Industrial
Colombia
2020 - 2023
•
3 años
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