I am a skilled and experienced freelance IT professional in cloud support, networking, and technical troubleshooting. With a solid background working with top-tier organizations like Amazon Web Services (AWS) and LexisNexis, I have honed my expertise in cloud infrastructure, security, and remote support environments. My extensive experience in managing cloud systems, providing end-user support, and administering Microsoft Office 365 has allowed me to develop a comprehensive understanding of technical solutions. I am known for delivering exceptional service, meeting SLAs, and ensuring security compliance while working across various time zones. As a freelancer, I am committed to continuous learning and delivering high-quality results, making me a valuable asset to any team in need of my technical support services.