I bring over two years of proven experience in customer service, developed while working at Foundever, a global leader in customer engagement. With a degree in Business Management, I combine strategic thinking with hands-on expertise to deliver exceptional client experiences, solve complex problems, and build strong, lasting relationships. I’m highly skilled in leveraging SaaS tools, Slack, and advanced customer service platforms to streamline operations and exceed performance goals. Passionate about efficiency and customer satisfaction, I thrive in fast-paced environments where I can combine innovative tools with personalized service to drive results.
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Experiencia
Customer service professional
sept, 2021 - sept, 2023
•
2 años
Foundever
sept, 2021 - sept, 2023
•
2 años
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring satisfaction, achieving a 95% positive feedback rating.
- Managed 50+ daily customer interactions across phone, email, and in-person channels with professionalism and efficiency.
- Collaborated with teams to enhance product delivery and post-sales support, boosting retention by 15%.
-Handled escalations effectively and mentored new team members, sharing best practices to elevate team performance.
Warsaw, Poland
sept, 2021 - sept, 2023
•
2 años
Educación
Bachelor’s degree
2020 - 2023
•
3 años
Poland
2020 - 2023
•
3 años
Verificaciones
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