• [login to view URL] & [login to view URL] turn any XML file I have in a server folder into a HESK ticket. IT uses the <trackingid> from the XML file and makes that the trackid in the Hesk DB.
• Currently if multiple XMLs contain the same <trackingid> the logic in [login to view URL] calls it a duplicate, and doesn’t write it to the DB
• I am wanting the script to see a duplicate, and turn it into a hesk_replies table entry
• In testing this myself, I noticed the hesk_replies are linked by ‘id’ and not ‘trackid’, so I was unable to create this logic myself.
• I need the [login to view URL] script updated to allow for duplicates, and to either append the content of the XML into the message body of the ticket, or turn all duplicate <trackingid> into replies within the ticket
• I want a user to be able to search the ticket number and see every entry associated with the ticket
o Sometimes a ticket could have 4 different events, thus creating 4 XMLs, all linked to the same trackingid, but will have different content in the body of the XML
Thank you for your posted project and hope you are doing great.
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Thank you for reading my proposal.
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Thank you
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Hi
Your requirements: "SQL & PHP Script Help **Need done tonight**"
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Thank you
Hi
I have read your requirements as well as Attachments and i can do that perfectly within your timeline
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Thank you
Hi there.
I am proficient in php, xml as a web developer with 10+ years of experience.
I want to discuss further via chat.
If you award me the project I'd be very happy to discuss this further and get started for you as soon as possible.
Thanks!
Vladimir.K