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A telephone handler takes care of answering the phones. This could be just for a line that comes directly to your office or it could be the first point of contact when a person wants to get in touch with your business. By having someone who is completely dedicated to the job, it frees up the time of other employees who can then focus their energy on other important work.

Screening calls and taking messages can actually be difficult to do right. A person who is trained in this field knows how to pick up a phone and address the caller in the right way. He or she will also be able to determine which calls are important to put through and which should be asked for a message. This really reduces the amount of time you would usually have to spend on the phone talking to people who may be wasting your time.

Telephone handlers are also skilled in being able to direct a call to the right person in the office. They know the extension codes for everyone and will put callers through to the right department.