I am a telephone operator and administrative assistant with extensive experience in technical support and customer service. My goal is to provide effective and quick solutions to customers' technical issues, ensuring a positive and satisfying experience.
Outstanding skills:
Technical troubleshooting
Personalized customer service
Clear and effective communication
Handling ticket management systems
Ability to work under pressure
Technical support and customer service telephone operator
led, 2024 - Současnost
•
1 , 1
Kode Technologies
led, 2024 - Přítomnost
•
1 , 1
Provide remote technical assistance to customers by resolving problems related to the provided services and products
Respond to inquiries, handle complaints, and provide effective solutions with a focus on customer satisfaction
Diagnose and resolve technical hardware and software issues and guide users through troubleshooting processes
Maintain detailed records of customer interactions using ticket management tools
Collaborate with internal teams to ensure prompt problem resolution
Guaynabo, Puerto Rico
led, 2024 - Současnost
•
1 , 1
Vzdělání
Medium technician in commerce and administrative services, mention in Accounting.
2017 - 2023
•
6 roků
Venezuela
2017 - 2023
•
6 roků
Ověření
Na čas
100 %
Dle rozpočtu
100 %
Přijmout sazbu
100 %
Opakovat nájemní sazbu
50 %
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