Dynamic and results-driven professional with extensive experience in Quality Assurance and
training management. Skilled in providing constructive feedback and actionable insights to
agents, ensuring alignment with organizational goals. Proven ability to lead a team of 40 QA
specialists, overseeing attendance and productivity metrics to optimize performance. Proficient
in creating comprehensive Weekly Business Reviews (WBR) and Monthly Business Reviews
(MBR) for client presentations. Experienced in developing Training Needs Identification (TNI) and
Performance Improvement Action (PIA) lists, conducting interviews, and certifying trainees post-
training. Adept at delivering engaging training sessions tailored to diverse audiences, with a focus
on continuous improvement and adaptability to meet organizational needs. Committed to
fostering a high-performance culture and enhancing team capabilities
Změny byly uloženy
0.0 · 0 Reviews
Hodnocení
K dispozici nejsou žádné recenze.
Ověření
Pozvánka byla úspěšně odeslána!
Díky! Poslali jsme vám e-mailem odkaz pro získání kreditu zdarma.
Při odesílání e-mailu se něco pokazilo. Zkuste to prosím znovu.