Onyedikachi O.

As a seasoned Customer Service Representative with over 3 years of experience, I specialize in transforming customer interactions into sales opportunities by delivering exceptional service and support. I am the initial point of contact for customers, adept at managing orders, inquiries, and complaints across email, phone, and online chat channels. With a core focus on problem resolution, chargeback management, and customer satisfaction, I handle chargebacks with precision, preparing and submitting documentation for seamless resolution. My skills in active listening, empathy, and troubleshooting have earned positive customer feedback, showcasing the value I bring to customer loyalty and retention efforts. Key Strengths: • Chargeback Processing: Skilled in conducting detailed investigations for accurate, compliant dispute resolutions, reducing revenue loss. • Customer Engagement: I prioritize respectful, tailored interactions to enhance customer experiences, fostering positive relationships and repeat business. • Customer Retention: Implement proactive relationship strategies to reduce churn, offering personalized support to keep customers engaged. • Feedback Management: Efficiently handle and analyze customer feedback, facilitating continuous improvements to service quality. Skills and Services: Payment processing, troubleshooting, order tracking, problem resolution, CRM tools (Zendesk, Zoho CRM, Freshdesk, HubSpot), phone and email support, and customer retention. My toolkit includes CRM platforms (Trello, Zendesk, Slack, Intercom), Microsoft Office Suite, and Google Workspace. I am committed to active listening, clear communication, and efficient resolution, delivering high standards of customer care across all interactions