Call Center Technical Consultant

₹12500-37500 INR

Zavřený

Zveřejněno

před 6 měsíci

₹12500-37500 INR

Zaplaceno při doručení

I'm in need of a technical consultant for my call center. We're currently facing issues with call routing, CRM integration, and network connectivity. Key requirements: - Experience in handling call routing, CRM integration, and network connectivity in a call center environment. - Familiarity with Cloud-based call center software. - Ability to optimize these systems for 25 agents. Your responsibilities will include: - Diagnosing and identifying technical issues with our call routing system. - Ensuring smooth CRM integration to maximize our agents' performance and customer satisfaction. - Troubleshooting network connectivity issues, and providing solutions for a seamless operation. Ideal candidates should have: - Prior experience in providing technical support in a call center. - Strong understanding of different CRM systems and how they interact with call center software. - Good communication skills to effectively coordinate with our team and provide training where necessary. I'm looking for someone who can provide effective, efficient, and reliable solutions to the technical issues my call center is facing.

Network Administration

IČ projektu: 38329787

O projektu

7 nabídky

Vzdálený projekt

Aktivní před 5 měsíci

Chcete si vydělat nějaké peníze?

E-mailová adresa

Výhody podávání nabídek na Freelancer

Stanovte si rozpočet a časový rámec

Získejte za svou práci zaplaceno

Načrtněte svůj návrh

Registrace a podávání nabídek je zdarma

7 freelanceři nabízejí v průměru ₹21 429 INR za tuto práci

@farooqtahir2013

With over a decade of dedicated experience as a Network, Cybersecurity, VoIP and System Engineer, I have the breadth and depth of knowledge required to suit your needs. My proficiency in Linux and system administration coupled with network administration skills (routing, switching, VPNs) makes me an ideal fit for diagnosing and troubleshooting your call routing issue. On the VoIP front, I've leveraged system such as FreePBX, 3CX, Vodia, Asterisk and Cisco CUCM,CME resolving issues similar to yours. My understanding of different CRM systems is not limited to their interactions with call center software but extends to also how they impact agent performance. Additionally, my communication skills have proven vital in facilitating smooth interactions between teams as was necessary in previous roles. I eagerly await the opportunity to apply my skills and knowledge to offer reliable and efficient solutions to your call routing, CRM integration, and network connectivity challenges. Let's prompt your call center back into its optimal state!

₹25 000 INR v 3 dnech

5,0

(70 recenze)

6,7

@SherGhani

Hi, i have read your project description, and willing to start working on it please open a chat so we can discuss the details. the budget can be fixed once i have your complete requirement. thanks Best Regards, Ghani.

₹25 000 INR v 7 dnech

5,0

(8 recenze)

4,4

@alimmabi

Dear I am a CCIE certified VoIP expert with 10 years of experience in networking and VoIP PBX systems. I can help you achieve this in a timely manner. Please contact me to proceed.

₹25 000 INR v 2 dnech

4,8

(20 recenze)

4,4

@arvindjakhar

Hi I am an AWS and Azure certified system engineer with 14 years of experience. I can assit you to setup your call center and provide maintenence service afterwards. Let's connect to discuss further . Given rates are indicative and will be revised once we know the SOW.

₹12 500 INR v 10 dnech

4,2

(40 recenze)

4,2

@anandf5

I have a very good skill in talking also I am almost comfortable in 5 languages English, Hindi, Bhojpuri, Magahi, Assamese. Also it's kind of interesting job and I ant to do it.

₹25 000 INR v 7 dnech