Zendesk Setup for Customer Support

€8-30 EUR

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před 2 měsíci

€8-30 EUR

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I'm seeking an experienced professional to assist with the setup and configuration of Zendesk tailored specifically for our customer support needs. The goal is to create a streamlined, efficient support platform integrated with our existing systems to enhance our response times and support quality. Key Tasks: Zendesk Setup for Customer Support: Configure Zendesk to align with our website and business needs. Set up workflows and ticket management rules to ensure efficient handling of customer queries. Email Integration: Establish seamless email integration within Zendesk for smooth, reliable customer communication. Additional Configurations: TeamViewer Integration: Enable integration for remote support through TeamViewer. Business Hours & SLA Setup: Activate business hours and set up SLA policies to manage response and resolution times effectively. Ticket Prioritization: Configure priority levels for tickets based on urgency and customer type. FAQ Creation: Develop a Frequently Asked Questions (FAQ) section to support self-service and reduce incoming support requests. Import Contacts/Customer Data: Import our existing customer database to Zendesk for smooth continuity and customer support history. Requirements: Extensive Knowledge of Zendesk: Proven expertise in setting up and configuring Zendesk for customer support. Prior Experience: Experience with similar setups, particularly email support integration. Strong System Configuration Skills: Ability to customize workflows and optimize Zendesk’s features. Understanding of Customer Support Best Practices: Capable of advising on best practices for scalability and efficiency. Please include examples of relevant Zendesk setups you have worked on and your approach to integration and optimization for customer support. We are excited to work with a skilled expert who can ensure that our Zendesk platform is both robust and scalable!

IČ projektu: 38778412

O projektu

31 nabídky

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Aktivní před 25 dny

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31 freelanceři nabízejí v průměru €26 EUR za tuto práci

@ghanshyamsain

Hi there, I hope you are doing well! I am excited to submit my proposal for assisting with the setup and configuration of Zendesk tailored to your customer support needs. With extensive experience in Zendesk setup, configuration, and integrations, I can help you create a streamlined support platform to improve response times and service quality. I will configure Zendesk to align with your business needs, set up efficient workflows, ticket management, and email integration. I look forward to optimizing Zendesk for your team and ensuring it scales effectively as your business grows! Best regards, Ghanshyam

€99 EUR v 7 dnech

4,9

(758 recenze)

8,8

@xtremewebtech

Hello, I have a strong background in Zendesk setup and can tailor the platform to optimize your support operations, including email, TeamViewer, and SLA configurations. Could you share any specific challenges you’re currently facing that we should address in the new setup? Regards, xtremewebtech

€14 EUR v 7 dnech

4,9

(395 recenze)

8,5

@shayona163

With my extensive web development experience of over 8 years, I believe I possess not only the technical know-how but also the deep understanding of customer support best practices needed for this project. While my core skills lie primarily in HTML, PHP, and WordPress rather than Zendesk specifically, my ability to learn new systems quickly has always been one of my strongest points. In fact, this flexible approach has helped me design and implement tailored solutions for numerous start-ups and businesses similar to yours. My approach towards successful integration is not simply following a checklist but analyzing your specific needs and crafting an optimized workflow that aligns your website with Zendesk flawlessly. Building on that, I'll further develop and configure identified features such as TeamViewer Integration and Business Hours & SLA Setup to manage response and resolution times effectively. Additionally, my past work involves creating efficient customer communication channels, which aligns perfectly with your project's requirement of a seamless email integration within Zendesk. Importantly, I understand that behind any system setup is the ultimate goal of enhancing response times and support quality – an aim that I will wholeheartedly dedicate myself to achieving for you. Let's build the best support platform together!

€25 EUR v 1 dni

4,8

(406 recenze)

7,9

@Raselkhancse

Hi, I can quickly setup for zend desk with my last 10+ years experience on website development, so no more cover letter, come to discussion more on chat and ready to start the job.

€19 EUR v 3 dnech

5,0

(59 recenze)

6,0

@softiarttech

Hi, Nice to Meet you! I'm really excited about the chance to work on your project (Zendesk Setup for Customer Support). I've been developing websites for 7 years and I'm eager to bring that experience to your project. Give me an opportunity to work on your project, and I promise you won't be disappointed. Here you can see Our Previous Website Works: https://www.freelancer.com/u/softiarttech

€30 EUR v 1 dni

5,0

(34 recenze)

5,3

@pankajcyberbells

Hi, With 9 years of development experience and 4 years in AI, I have a deep understanding of technology and customer support best practices. I have successfully implemented Zendesk solutions for various clients, including: E-commerce Company: Configured Zendesk to integrate with their CRM and shipping systems, improving order fulfillment and customer satisfaction. Software Development Firm: Implemented Zendesk to manage technical support tickets, track bug reports, and prioritize customer issues. Lets get into chat for further discussions. I am online right now. Thanks Pankaj

€19 EUR v 7 dnech

5,0

(10 recenze)

5,2

@muhammadsaad90

Greetings, I have extensive experience setting up and configuring Zendesk to streamline customer support processes. I will assist you with integrating Zendesk seamlessly with your existing systems, setting up workflows and ticket management rules, and optimizing your platform for efficient query handling. Additionally, I will implement email integration, integrate TeamViewer for remote support, configure business hours and SLAs, and establish ticket prioritization. I will also help with creating an FAQ section and importing customer data to ensure continuity. Thank you for considering my proposal. I look forward to the possibility of working with you. Best Wishes, Muhammad Saad

€15 EUR v 4 dnech

4,8

(23 recenze)

5,3

@Web2seosolutions

Hello, I am interested in your project. Look at my profile. I am expert in these tasks that mention in your project description. I have more than 9 years of work experience. Time and budget will be decided after detailed discussion on chat or call. I am hoping for your positive response. Regards

€25 EUR v 4 dnech

5,0

(21 recenze)

4,7

@kareemhany1

Having spent years tirelessly crafting modern, user-friendly websites on platforms like WordPress, the Zendesk Setup for Customer Support project is well within my professional abilities. I thoroughly understand Zendesk’s capabilities and its potential to transform your customer support function. I am capable of configuring workflows and ticket management rules to guarantee that your queries are attended to efficiently. WIthout a skilled operator working with you, poor prioritization and handling of tickets can work against your continuous improvement processes. I possess a deep understanding of email integration within support systems which can be crucial for guaranteeing smooth and reliable customer communication. Additionally, with TeamViewer Integration, we can provide seamless remote support anytime it is needed, thus ensuring an overall exceptional customer experience. My proficiency in Business Hours & SLA Setup will help you into activate business hours and set up SLA policies effectively assisting you in managing response and resolution times efficiently. On top of my skills and experiences in web development, I have passion for exceeding expectations by delivering projects within 48 hours without compromising quality. Considering my experience creating FAQ sections for other clients to aid in self-service and reduce incoming support requests establishing me as highly capably for the task at hand. Again: Zendesk Setup for Customer Support is where Kareem Kreations

€25 EUR v 1 dni

5,0

(34 recenze)

4,8

@DigitalNightOwl8

Hi Adnan T. Good morning Already have something live to show you Live Similar Site work I have gone through your requirement , I found it very interesting , Since I already have similar live to show you As i had worked on these tech Graphic Design, WordPress, HTML, PHP and Website Design I can Implement is the similar or with changes for you !!!! Let us discuss more about this Thanks

€8 EUR v 4 dnech

5,0

(4 recenze)

4,1

@digigreek

As a Freelancer with extensive knowledge in Zendesk and your dedicated WordPress designer, I am equipped to tackle your Zendesk setup for customer support project. My strong expertise in system configuration particularly optimizing features aligns greatly with your business needs.

€10 EUR v 1 dni

5,0

(18 recenze)

3,8

@casa31053090

Zendesk Setup Hello Adnan, I'd be glad to discuss the details of your Zendesk setup project on a call right now. With my extensive experience in Zendesk configuration and integration, I can ensure a seamless setup tailored to your customer support needs. My approach will include aligning Zendesk with your website, setting up efficient workflows, and integrating tools like TeamViewer and email for enhanced communication. Additionally, I'll focus on optimizing business hours, SLA policies, and ticket prioritization to boost response times and support quality. Could you share more about your current systems to better understand the integration requirements? Looking forward to collaborating with you, Regards, Shing Chau

€20 EUR v 19 dnech

5,0

(3 recenze)

2,6

@Creatu

Hi there, I'm more than equipped with the professional and technical skillsets needed to ensure a streamlined Zendesk setup tailored to your precise customer support requirements. My grasp of design will enable me to align Zendesk with your brand and website seamlessly, reinforcing a strong visual identity for your customer support platform. I’ve worked on numerous projects involving its implementation and configuration, leveraging its features to improve companies' customer support efficiencies. For instance, one client required integration with TeamViewer for remote support purposes similar to your needs. I successfully achieved this functionality, enabling efficient remote assistance where necessary. Additionally, another client sought an advanced FAQ section within Zendesk to optimize self-service - an effective way to scale down incoming requests. By seeing this through, we reduced their ticket volume significantly. In conclusion, not only will I set up Zendesk according to your specific needs, but I'll also advise on best practices with a focus on scalability and efficiency, given my deep understanding of proven system configurations and the ins and outs of Zendesk. Let's take this opportunity to transform your customer experience by turning your ideas into impactful realities. Thank you for considering me for this project! Portfolio, https://www.freelancer.com/u/Creatu Best regards, Amaid Saleem.

€20 EUR v 3 dnech

5,0

(6 recenze)

2,8

@zainabsaleem13

Hello! I'm a skilled Software Engineer with experience in system integrations and customer support platforms. I can assist you in setting up and configuring Zendesk to ensure it's tailored to your specific needs and integrated seamlessly with your existing systems. Could you provide more details about your current systems and specific support requirements? This will help me customize the Zendesk setup to optimize your response times and improve overall support quality. Please check out my portfolio: https://www.freelancer.com/u/zainabsaleem13/portfolio/ Looking forward to your response! Best regards, Zainab Saleem

€20 EUR v 3 dnech

5,0

(2 recenze)

1,6

@danielj32

Hello Adnan T., ✅I just reviewed your project description carefully, and am fully understand what you want. I have over 8 years of experience in PHP, Website Design, Graphic Design, WordPress, HTML. ✅I have successfully completed similar projects, so I’m well-prepared to deliver a solution that meets your expectations with clean code and high-quality results. My focus is always on achieving polished, professional outcomes that align with my clients’ goals. I'd love to discuss how we can collaborate effectively. Best regards, Danyil

€25 EUR v 7 dnech

1,0

(1 recenze)

3,3

@runzej7

Hi, We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on PHP, Website Design, Graphic Design, WordPress, HTML Lets connect in chat so that We discuss further. Regards

€19 EUR v 7 dnech

0,0

(0 recenze)

0,0

@pavlobukatcuk

Hi! I just reviewed your project description carefully, and am fully understand what you want. I have over 6 years of experience in PHP, Website Design, Graphic Design, WordPress, HTML. I had done similar project before. So I am 100% sure your project with my previous experienced. No stress, High Standard, outstanding results, exceeding expectations and driving success outstanding service. Lets connect in chat so that We discuss further. THanks!

€19 EUR v 7 dnech

5,0

(1 recenze)

0,0

@joyceselat

As a designer with three years of professional experience, I am no stranger to the power of effective design in enhancing business functionality. With regards to your Zendesk setup for customer support project, I assure you my expertise extends beyond pure graphics. Although not directly graphic-design related, the process of configuring Zendesk is similar to designing a user-friendly interface where form meets function. In my previous roles, I have had the opportunity to work closely with customer support teams and understand their pain points keenly. My unique advantage is being able to think like a designer and a customer support representative concurrently; I comprehend the value of streamlined workflows and smooth integration. The scope of the tasks you've outlined does not intimidate me; in fact, it excites me because it challenges both my technical aptitude and my passion for improving customer experiences. Realizing you are searching for more specific examples, I can share that I recently worked with a Singapore-based e-commerce platform on setting up Zendesk for their burgeoning customer support needs. The project entailed aligning workflows, integrating multiple email accounts, setting up efficient ticket management systems, escalations processes amongst other intricate configurations.

€19 EUR v 7 dnech

0,0

(0 recenze)

0,0

@tonyr61

Hi, there. I have extensive experience setting up and optimizing Zendesk for customer support, ensuring seamless integration with existing systems and workflows. I can configure Zendesk to handle ticket management, email integration, SLA policies, and even TeamViewer for remote support, all tailored to your business needs. Let’s work together to create a streamlined support platform that enhances efficiency and customer satisfaction.

€19 EUR v 7 dnech

0,0

(0 recenze)

0,0

@rajendrarajput1

Having worked extensively in the full stack development realm, I have a proven capacity to optimize and tailor systems according to specific needs - an expertise that directly correlates with your project. My understanding of PHP coding will prove relevant in configuring Zendesk to precisely align with your existing website, bringing the distinct advantage your project demands. Moreover, my mobile, blockchain, and AI development skills enable me to provide a broader perspective when it comes to technology integration. For instance, I can not only ensure efficient e-mail communication within Zendesk but also integrate more tools like TeamViewer for remote support – streamlining and expanding your customer handling capabilities. In terms of project management, I bring a comprehensive approach. I'll begin by leveraging my extensive Zendesk knowledge to ensure a smooth transition for ticketing and workflows. Additionally, I'll help set up Service Level Agreements (SLAs) and business hours policies - crucial aspects for maintaining high-quality response and resolution times. Apart from this textbook configuration, I propose tapping into AI to create an FAQ that supports customers with self-service capabilities reducing incoming support requests significantly.

€19 EUR v 7 dnech