Customer service tips 2018práce
I'm seeking a dedicated Customer Service Virtual Assistant for my Shopify store. Your primary responsibilities will include: - Responding to customer inquiries via Email and Live Chat. - Managing interactions on our Facebook page. Ideal candidates should possess excellent communication skills, a customer-oriented mindset, and experience with Shopify and social media management.
We are in need of a professional SMS Gateway using a SIM box. The primary purpose of this SMS Gateway is to handle transactional messages. This system should also be able to integrate with our mobile apps for customer support. Key Requirements: - Development of an SMS gateway that can handle both inbound and outbound messages. - Integration of the SMS gateway with our mobile apps for customer support. - Optimisation of the system for transactional messages. Ideal Skills: - Proven experience in developing SMS gateways. - Proficiency in working with SIM box technology. - Strong skills in mobile app integration. - Capability to handle both inbound and outbound message processing.
I'm seeking a skilled developer to create a script that allows downloading videos from Instagram. The specific details of the project include: - Input Method: The user should be able to input the Instagram video URL via a web form. - Compatibility: The script should be compatible with both Windows and Mac operating systems. - Format: The video should be downloaded in MP4 format. I...Instagram video URL via a web form. - Compatibility: The script should be compatible with both Windows and Mac operating systems. - Format: The video should be downloaded in MP4 format. Ideal candidates for this project should have strong experience in script development, specifically for video downloading. Understanding of Instagram's video hosting mechanisms and compliance with its terms of se...
This project involves manually searching through a list of Facebook groups for posts containing offers and events (e.g., "Happy Hour," "Live Music"). The freelancer will identify relevant posts, extract key information such as location names and Facebook links, and compile the data into an Excel spreadsheet. They will also download and save images of the event locations. The search period for this project is from January 1st to January 7th. Evaluation Questions: 1) Describe your experience with manual data entry and data organization. 2) How would you approach the task of efficiently searching through multiple Facebook groups and identifying relevant posts within a short timeframe? 3) Imagine you encounter a Facebook post that mentions an event but does not explici...
I'm seeking an adept web designer to create a stylish, modern and sleek online shop for selling vaping products on Shopify. The site should be vibrant, utilizing a bright and bold colour scheme. Key Requirements: - Design a contemporary, sleek, and visually appealing e-commerce website. - Implement advanced product filtering functionality for seamless customer navigation. - Use a bright and bold colour scheme, in line with the chosen theme, whilst ensuring a pleasing aesthetic. Ideal Skills: - Extensive experience in Shopify web design. - Strong understanding of modern design trends. - Proficiency in implementing specific e-commerce functionalities. - Ability to create a visually appealing and user-friendly interface.
I'm in need of a reliable, professional voice assistant based in the US or Canada. This position requires about an hour of work each day. Tasks: - Customer service calls - Scheduling and reminders - Sales calls and follow-ups The ideal candidate should be comfortable working in the Technology industry. While technical support knowledge is not a requirement, an ability to handle technical jargon and strong problem-solving skills would be a plus. This role offers a competitive compensation for the time invested. Looking forward to your bids.
Fragrances that have different volumes should just appear on one page with the volumes on the same page beside the product with the volumes available and prices. This should reduce the amount of pages and make for a better customer experience. Example Example fix any issues from previous months
All stock prices need to increase automatically how can we do this? Ideally we would have the API also pick up the current wholesale prices, this is very simple to implement but we would need to do the following calculation each time because they vary their prices and we need to show the customer the Sale price. We need to think about a dynamic pricing calculation and I have no idea how this would work but I believe it is possible. Fix an errors occurring from previous months work
I'm seeking an experienced web designer to create a clean, modern, and minimalist website for my service-based business. We are a Agriculture Consultants who provide construction and other ancillary services. Key requirements: - Design a website that promotes my business effectively - Implement a modern and minimalist design style - Prioritize a clean and user-friendly interface Ideal skills: - Expertise in modern and minimalist web design - Strong understanding of business promotion through web design - Experience in designing for product-based businesses Timeliness is crucial, so I appreciate your prompt response and quick turnaround. Thank you!
...seeking a talented developer or team to create a comprehensive sports app and website. The project includes key features such as live match updates, AI predictions, fan engagement tools, match highlights, and a tiered subscription model. Key Features: - Real-time match updates sourced from APIs like Opta Sports or Sportradar. - AI-driven predictions concerning matches, player performance, and betting tips. - Interactive fan engagement tools including polls, quizzes, and forums. - Exclusive content comprising match highlights and in-depth analysis. - A structured subscription model with Free, Starter, Premium, and Elite tiers. Tech Stack: - Frontend development using React Native. - Backend built on either Python or Node.js. - AI and machine learning implementations using Tensor...
I'm in search of a skilled Django developer for an exciting e-commerce project. The primary focus will be on creating a user-friendly, secure, and efficient online shopping platform. Key Responsibilities: - Develop and maintain an e-commerce site using Django. - Implement a robust API service primarily for user authentication. Key Skills: - Proficient in Django with a strong portfolio in e-commerce development. - Experience in creating and managing API services. - Familiarity with OAuth2 and Basic authentication methods. - Ability to integrate secure and efficient user authentication systems. The ideal freelancer would have a keen understanding of e-commerce dynamics and user experience, along with a strong technical background in Django and API development.
I'm looking for...before moving from a house or apartment. Key sections to include: - Change Address - Choosing school, kinder garden close to new location - Checking and cleaning old and new location - Packing tips - Choosing a moving company - Updating documents for sale house - Important parameter for choose new location Visual Elements: The booklet should incorporate photographs, illustrations, and infographics to enhance understanding and engagement. Language: The entire content needs to be in both English and French. Ideal Skills and Experience: - Proficiency in English and French. - Experience in creating customer-focused guides or booklets. - Skills in graphic design or experience working with graphic designers. - Understanding of the moving process (preferr...
...elegant design for my full website that will sell customized scent bundles. The site will personalize these bundles based on users' responses to a questionnaire that include max 16 question. Key Requirements: - Design a user-friendly home page - Create an engaging, intuitive questionnaire interface - Overall, the website should embody a classic and elegant style, appealing to a sophisticated customer base The primary goal of the website is to increase sales, so the design must be strategically geared towards converting visitors into customers. Ideal Skills and Experience: - Proven experience in UX/UI design, particularly for e-commerce sites - Strong portfolio of classic and elegant design work - Experience with designing interactive questionnaires - Understanding of s...
I'm looking for an expert in data scraping who can extract specific user information from a Facebook group for me. Key Requirements: - Scrape user names and profile links - Extract user email addresses Deliverables: - All scraped data should be compiled into a CSV file Ideal Skills: - Proficiency in data scraping tools and techniques - Understanding of data privacy and ethical consider...links - Extract user email addresses Deliverables: - All scraped data should be compiled into a CSV file Ideal Skills: - Proficiency in data scraping tools and techniques - Understanding of data privacy and ethical considerations - Experience with data organization into CSV files Please, only apply if you can guarantee the confidentiality of the data and comply with Facebook's term...
...form. Currently, the form is not transmitting customer-entered data when added to the WooCommerce cart and order completion. Key Responsibilities: - Fix Web Form Issue: Ensure all customer data is correctly captured and passed to WooCommerce orders. - File Upload Functionality: Verify that uploaded files/images are attached to the orders. - WooCommerce Integration: Maintain seamless functionality for user registration, order placement, and order history viewing. Requirements: - Strong skills in PHP, HTML, CSS, JavaScript, MySQL. - Proven experience with WooCommerce customizations and troubleshooting. - A feedback score of 4.9 or higher is required. - WPForms experience I've identified the most pressing concern as correctly capturing customer data. Special ...
I'm looking for a skilled animator to help bring to life three 2D cartoon-like explainer videos. We have scripts ready and need your expertise to create: - A 30 second video - A 60 second video - A 90 second video These videos will serve to demonstrate our services in a friendly and approachable tone, targeting primarily adults and professionals. Ideal Skills: - Expertise in 2D animation - Experience in creating explainer videos - Ability to convey a friendly and approachable tone through animation Experience with similar projects is preferred. Please provide samples of your work that demonstrate similar style and tone.
$30 for SEO and $20 for (5 Social media Post 2 Reels Posting) per month.
...restrictions on my existing website. Depending on customers' responses to certain questions, they should either receive a pop-up preventing them from booking or have the rest of the options greyed out. The project involves: - Implementing a series of questions I will provide for different services on the site. - Using the validator feature to control the booking process based on specific customer responses. The ideal candidate should: - Have a strong background in web development and coding. - Be familiar with the platform and its features. - Have excellent communication skills to understand and implement my requirements. I foresee this as an ongoing project with potential for future modifications and enhancements. My website is the following if you want to have a look
...platforms. Key Features: - User Registration and Profiles: The app should allow users to create personalized accounts and profiles. - Service Booking and Scheduling: A core feature of the app is the ability for users to book and schedule services. - Payment Integration: The app must have a secure and efficient payment integration system. Admin Panel: The app will require a basic admin panel for managing services and users. This panel should be simple enough to oversee the app's operations without being overly complex. Ideal Skills and Experience: - Proficiency in cross-platform app development, particularly for iOS and Android. - Extensive experience in developing service booking apps. - Strong understanding and experience with integrating secure payment systems. -...
...text. This needs to be done to create a final product that is 99% the same as last year’s video, which can be seen here: - Deliverables: The final video needs to be delivered in 1920 x 1080px and in MP4 format. - Resources: I will provide you with the original video template file, which can be found here: , and the 6 new videos that need to be added, along with the new text. - What I Expect: I expect you to create the same video as in the YouTube example, but with new videos and text. No additional visual effects or transitions are needed; just use the existing template effects. Ideal skills and experience for the job include: - Proficiency in video editing software - Experience with template-based
Project Overview: Growing Customer Base for a Small Tutoring Business I run a small tutoring business with a strong reputation, supported by consistent 5-star reviews on Google and Facebook. My business has delivered excellent results, and I’m now seeking professional expertise to: Boost customer acquisition through targeted Google Ads and social media campaigns (Facebook and Instagram). Optimize and enhance my website for improved functionality, design, and SEO to appear on the first page of search engine results organically within one month. Maintain and monitor online presence to ensure sustained visibility and long-term growth over the next 12 months. Scope of Work 1. Increase Customers via Social Media & Google Ads Google Ads Campaigns: Design and run highly ...
I need a skilled web scraper to assist with my real estate business. This involves scraping a real estate website th...real estate website that updates daily with 2,000–3,000 listings. The goal is to extract and match the data with realtor needs from my internal database. Requirements: - Daily scraping of 2,000–3,000 listings. - Extract relevant data such as price, property type, location, realtor name, contact info, and more. - Basic matching for a specific region. Budget: I’m ready to pay $40/month for this service. Ideal Skills: - Proficient in web scraping techniques and tools. - Experience in data extraction and analysis. - Familiarity with real estate data is a plus. - Able to perform basic data matching. Note: Please be aware that the listings will need...
...content about our products and services. Key Requirements: - Custom design that aligns with our brand identity. - A responsive and mobile-friendly layout to cater to both B2B and B2C audiences. - Clear navigation and an intuitive user-interface (UI) for optimal user experience. - An SEO-friendly structure to enhance our online visibility. - Integration of social media links and contact forms for customer engagement. - Fast loading speeds and a secure hosting setup for reliability. Deliverables: - Comprehensive website design including mockups and wireframes. - A fully developed and fully functional website. The content of the website will primarily feature: - Descriptions of our products and services. - Case studies and testimonials to build credibility and trust. Please pro...
I'm in need of dedicated customer support, specifically for handling phone inquiries in Arabic. Key Responsibilities: - Provide top-notch customer assistance over the phone - Handle inquiries, complaints and support requests Ideal Skills: - Proficient in Arabic, with excellent communication skills - Previous experience in customer support, particularly phone handling - Patience, empathetic nature and problem-solving capabilities
Work Instruction for Developing High-Performing Educational Websites with Advanced SEO Purpose To create feature-rich, paid educational websites focused on OC (Opportunity Class) and Selecti...1-2 days monthly for uploads and technical updates. Launch Goals • Fully operational websites within 1 month. • Allocate time for quality assurance and testing. Long-Term Vision • Train staff for independent content management. • Foster continuous improvements and feature additions. • Expand to prepare for other exams upon success. • Strive to outperform competitors like www.notesedu.com.au. Customer Review Strategy • Aim for 500 positive reviews. • Leverage early feedback from 50 existing customers. • Minimize negative reviews during testing ph...
I'm looking for a dedicated, well-spoken personal assistant to join our team. This role is crucial for comm...well-spoken personal assistant to join our team. This role is crucial for communicating with our clients and managing schedules. Key Responsibilities: - Engage with our clients and potential customers - Manage schedules to ensure smooth operations The ideal candidate for this position thrives in an independent work environment and is committed to excellence. Necessary Skills: - Strong customer service experience - Excellent administrative skills Preferred but not necessary: - Real estate background Please note, the platforms for listing our available units have not yet been determined. This role will also involve a level of teamwork, as our teams work hard ...
I need a meticulous professional to review the quality of my translated marketing material, specifically service descriptions on my website. The Indonesian translation must be checked vs original english version and suggest corrections - 8 documents with about 19.000 words Ideal Skills: - Proficiency in both English and Indonesian - Experience in translation and editing - Familiarity with marketing language and content - Attention to detail I expect you to check the translated product descriptions for accuracy, fluency, and adherence to our service offers. Please also suggest any necessary corrections.
I operate a financial consultancy in India, seeking professionals for worldwide marketing and lead generation for our audit support services targeting overseas audit firms. Key Responsibilities: - Develop and implement a marketing strategy to promote our services. - Generate leads and establish connections with audit firms globally. Skills & Experience: - Proven experience in B2B marketing. - Exceptional communication skills. - Familiarity with the audit industry is a plus. - Proficiency in both traditional and digital marketing methods. With proven lead generation payment shall me made as a percentage of revenue generated from the lead
...sellers to access shipping services seamlessly. The following Shiprocket API services need to be integrated: - Order processing - Shipment tracking - Inventory management - Shipping rate calculator - Courier partner allocation - Pickup scheduling - Return Management - Reports and Analytics - Cash on Delivery reconciliation - Multiple location support - Shipping zone mapping - Customer support integration - Service availability check - Pincode validation The integration should also cover these specific Shiprocket features: - Shipping cost optimization - Automated label and invoice generation - Pickup and delivery scheduling - Returns and refund management - Multilocation support - Performance reports and analytics - COD management - API driven widgets for our website - S...
I'm looking to design and develop a bold and vibrant chauffeur service website. The site will follow a similar structure to the reference site: and will include the following pages: - Home - Book Now - Get A Quote - Our Fleet - About Us - Contact Us The design aesthetic should be modern and minimalist, using a dark tones color scheme. In the 'Book Now' section, I want to include the functionality for users to choose their car type. Key Skills & Experience Required: - Web Design & Development - UX/UI Design - Knowledge of booking system integration - Experience with modern and minimalist design - Ability to implement bold and vibrant design elements - Proficiency in working with dark tones color schemes
...ourselves on delivering top-tier customer support through multiple languages. We enhance leading breads' customer experience by providing real-time responses to customer inquiries and schedule appointments through chats, i.e. WhatsApp. Our commitment to exceptional service and expert advice helps boost conversions and drive sales for renowned global companies. If you're passionate about delivering great service and want to be part of a dynamic, innovative team, we’d love to hear from you! Our offer: Part Time (16 to 40 hour) job in a dynamic and international work environment Remote position An enthusiastic team of international colleagues Regular coachings and professional development Flexible working shifts (evenings and weekends p...
...Partner Selection and Coordination: out to potential marketing platforms, introduce our brand, , and discuss our goals and needs. video meetings in English with the platforms to ensure a clear understanding of their service offerings and verify that they can provide tailored marketing strategies for our business. Ensuring Effective Strategy Development and Execution: closely with selected platforms to ensure they develop actionable and targeted marketing strategies aimed at increasing brand awareness, customer acquisition, and market share. platforms in executing the strategies, including content marketing, social media campaigns, and paid advertising, to drive rapid growth for our business. Ongoing Monitoring and Progress Reporting:
I need a skilled RPA developer to create a library for a CRM system. This library should automate data entry and updates, specifically handling customer details. Ideal Skills and Experience: - Proficiency in RPA tools - Experience with CRM systems - Data handling skills - Automation expertise
I'm looking for a comprehensive service for my YouTube channel that includes video creation and editing, channel management and optimization, as well as content strategy and planning. - Content: The focus of the channel is on entertaining sketches. - Skills: Expertise in video production, SEO, and YouTube's algorithm is a must. A knack for creative, engaging content is essential. Prior experience with entertainment-based YouTube channels will be highly regarded.
...Brisbane, Queensland, Australia. Key Features: - The homepage should be attractive, informative, and easy to navigate. - There should be a dedicated services page detailing each service we provide in depth. This will be the primary goal of the website - to provide detailed information about our services to potential clients. - A lead generator section, primarily comprising a contact form through which potential clients can reach out to us. I have examples of websites that I like and will share these with the selected freelancer. Ideal Skills and Experience: - Proven experience in web development, particularly for service-oriented businesses. - Ability to create a user-friendly, informative website. - Experience with lead generation features implementation. - Good comm...
I require assistance in enhancing my existing Woocommerce site, which currently has a p...instead featuring brands and phone models. It is essential that the two pages are independent of each other. Specifically, page 1 should display car models, while page 2 displays phone models. Additionally, in the filters, brands should be presented separately on each page, rather than being mixed. 3. Importing a comprehensive database of phones. This should encompass all phone models released after 2018. The data for both cars and phones is in CSV format. The auto database has already been partially imported. The ideal freelancer for this project should have extensive experience with Woocommerce and database management. I am looking for someone who can complete this project efficiently and a...
I'm looking ...AI should generate resumes using a blend of template-based designs, custom-designed elements, and AI-optimized suggestions tailored to specific job descriptions. - Job Applications: The AI will apply for jobs on various platforms including LinkedIn, Indeed, company websites, and other job portals. - Subscription Model: Users should be able to subscribe to this service through a paid model. - Interview: Users can read/ view interview tips & preparatory materials - Data analytics- see numbers of subscribers and profiles, and see funnel of users activities Ideal Skills and Experience: - Proficiency in AI and machine learning - Experience in developing subscription-based services - Knowledge of job application processes and platforms - Ability to create ...
...USA Amazon Market. The ideal candidate should have expertise in product research, market analysis, and knowledge of Amazon's marketplace. Your task will be to find a profitable, low-competition product with high demand. Requirements: - Proven experience in Amazon product research. - Familiarity with tools like Jungle Scout, Helium 10, or similar. - Ability to analyze trends, market gaps, and customer reviews. - Detailed report of the product analysis, including market demand, competition, and profit margins. Deliverables: - A list of at least 2-3 potential winning products with detailed analysis. - Recommendation of the best product based on your research. Budget: USD250 (Negotiable based on experience and deliverables). If you are skilled in Amazon product research and ...
I'm seeking a seasoned Odoo developer for a **one-time basic setup** of important pages for a B2B e-commerce platform for my packaging company. This projec...requirements. - Integrating payment gateways, user management, and basic order tracking within Odoo. - Designing a professional, corporate-style SEO-friendly structure with smooth UI/UX. The primary purpose of this setup is to provide a foundation for streamlining our B2B sales across the country. Essential features include: - Basic order management. - Bulk ordering inquiry form. - Customer account creation and management. A proven track record in setting up functional B2B websites or portals with Odoo, along with excellent UI/UX design skills, is crucial for this project. Future enhancements will be added...
...an ERC-20 token built on the Polygon network. **Content:** About us, team members, and whitepaper content will be provided by me. The developer will be responsible for creating the visuals and design elements for the website and ensuring all functionality works smoothly. **Hosting/Domain:** I provide hosting and domain services. However, the developer must set up the website using the hosting service provided by ****. **Testing and Delivery:** The project will be considered complete when the website is fully functional, tested, and delivered. Requirements: - Experience with ****, **** or similar libraries for blockchain integration. - Ability to create **responsive design** (compatible with both mobile and desktop). - Experience in integrating smart contracts
...activate/deactivate accounts and view activity logs. View detailed usage statistics such as the number of searches performed, most popular searches, and API consumption. License management: Admin should be able to set the start and expiry dates for user licenses and manage search limits for each user based on their plan. 6. CAPTCHA Integration: Google reCAPTCHA (or an equivalent service) should be integrated into the website for additional protection against bots and spam. reCAPTCHA should be applied to user login, registration, and search submission forms. 7. Cloudflare Integration: Cloudflare integration for enhanced security (e.g., DDoS protection), faster website performance, and SSL encryption. The developer should configure Cloudflare...
...managing private properties for rent. The ideal candidates should possess: - Skills in Human Resources: The primary focus of the recruitment will be on candidates with a strong background in human resources. - Property Management: While I am specifically looking for entry-level candidates, any experience or understanding of property management would be a plus. - Customer Service: Candidates should ideally have a knack for customer service, given the nature of the role. - Administrative Tasks: Basic administrative skills will be beneficial for the candidates. Furthermore, the selected HR specialist should be adept in the following areas of human resources: - Recruitment and Staffing: The primary task will be sourcing, screening and shortlisting potential ...
...my own domain. The website will be dedicated to selling physical goods and must incorporate essential features such as Payment Gateway Integration, Product Reviews, and Inventory Management. Key Responsibilities: - Design and develop a user-friendly e-commerce website on my own domain. - Implement a secure and reliable Payment Gateway Integration. - Enable a Product Reviews system to foster customer engagement and trust. - Develop a robust Inventory Management system to keep track of stock levels. Ideal Skills and Experience: - Proven experience in e-commerce website development, particularly for physical goods. - Strong knowledge of securely integrating Payment Gateways. - Previous work implementing Product Reviews systems on e-commerce websites. - Skilled in creating and man...
We are setting up Odoo for our company and looking for someone who can set up Voip service. We are looking for a professional who already has experience with Odoo, if this project goes well, many more collaboration opportunities could be created
I'm seeking a comprehensive backlinks service aimed at improving my website's visibility on Google. Key Requirements: - Experience in acquiring backlinks from a variety of general websites, including blogs, news sites, and educational platforms. - Proven track record of enhancing search engine rankings through strategic backlinking. - Familiarity with Google's ranking algorithms and SEO best practices. Your primary task will be to generate high-quality backlinks that can significantly boost my site's position on Google, thereby enhancing its visibility and reach. Please provide examples of your previous work in this area, along with the results achieved.
...resolve product issues. Offer exceptional customer service by answering inbound calls. Establish rapport with customers, listen actively to their concerns, and provide clear, resolution Assist customers in identifying appliance models and parts through serial numbers and provide accurate product details. Collaborate with technicians to schedule repairs or service appointments, ensuring clear communication between customers and field staff. Follow up with customers to ensure that issues are resolved to their satisfaction. Scheduling repairs or ordering replacement parts. Maintain accurate records of escalated issues and track progress to provide updates to customers as needed. Complete daily and weekly reports as necessary, tracking call volumes, customer fee...
I'm looking for a professional with experience in developing an online service, specifically an E-commerce platform. The primary goal of this project is to create a new, innovative product that can compete in the current market. Ideal candidates for this project should have: - Proven experience in e-commerce platform development - Strong skills in software development - Understanding of current e-commerce trends and customer preferences - Ability to deliver a user-friendly, secure and scalable online service. If you have the expertise and passion for creating a unique e-commerce platform, I'm excited to collaborate with you on this big project.
We are seeking an expedited certified translation service for a 2-page business registration document from Vietnamese to English. The ideal freelancer must be fluent in both languages and have proven experience in certified translations, particularly for legal or official documents. Timeliness is crucial, as we need this translation completed quickly without compromising accuracy. Please provide evidence of your certification and any relevant experience in similar projects.
admirative assistant , Job Duties and Responsibilities: 1. Market and Competitor Analysis: Collecting and analyzing market data to understand target customer needs. Studying competitors and analyzing their strengths and weaknesses. Preparing summary reports containing opportunities and warnings based on analysis. 2. Sales Opportunity Research and Targeting: Identifying potential customers and analyzing their needs. Designing and regularly updating a targeted customer list. Following up on communications and correspondence with potential customers. 3. Social Media Management: Creating and managing company accounts on social media platforms. Developing and implementing content plans aligned with company strategy. Monitoring follower engagement and analyzing campaign perfor...
I need a professional app developer who can create a taxi app similar to Uber for customer service. Key Requirements: - The primary function of the app should be booking rides. - The app must support both immediate and scheduled bookings. - Additional features for the booking process should include a ride sharing option and a ride fare estimation feature. Ideal Skills: - Proficient in mobile app development, particularly for iOS and Android platforms. - Prior experience in developing taxi apps or similar ride-sharing platforms is highly desirable. - Knowledge of implementing features like ride sharing and fare estimation. - Strong understanding of user-friendly interface design and seamless booking process. Please provide examples of similar projects you've wo...