Ali M.

I have more than 6 years of experience in German-English customer service field including Sales from Upselling till Retention. Currently I am working as phone -Mail German/English Customer service representative in a well known eurpoean E-Commerce company selling care spare parts. My productivity is 12 contacts per hour , Customer satisfaction rate(NPS) is over 90% and AHT (average handling time) is 360 S. I have worked on many CRM and tools (Shopify, Genesis, Cockbit, Siebel, etc..) As mentioned in my C.V I have worked for big corporates in Germany and I would like to have the opportunity with your company. Thank you!