Cisco Collaboration Unified Solution Expert. I have more than 7 years of experience in VOIP Solutions with a certification of collaboration from Cisco
I have worked in a lot of enterprise companies such as ( Orange Business -Egypt Air - Telecom Egypt … )
I could help in Cisco IPT & Contact Center (configuration, implementation, and Troubleshooting )
For Cisco IPT( IP Telephony):-
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✅CME ( Cisco Call Manger Express )
✅ CUCM ( Cisco Unified Call Manager )
✅CUC ( Cisco unity connection )
✅CUBE & Cisco Voice gateway
✅ Cisco IM& Presences
✅UCCX ( Cisco Contact Center Express )
✅Expressway C & E
✅ WebEx Calling
✅ And any other Cisco collaboration Product
For Cisco Contact Center Enterprise:-
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✅Cisco Ingress Gateway
✅Cisco CVP
✅Cisco PG (Agent PG & VRU PG)
✅Cisco ICM (Router & Logger)
✅Cisco AW, HD, DDS (Administration & Data Server)
✅Cisco Finesse
✅Cisco CUIC
✅Cisco VVB
✅Cisco Call Studio
For Avaya Aura:-
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✅ Avaya Aura CM
✅ Avaya Aura Elite Contact Center
✅ G430
✅G450
For Open Source :-
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✅Issable free PBX - Elastix
✅Aheeva Contact Center
✅ Asterisk
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Experience
Cisco IP telephony expert
Nov, 2022 - Present
•
2 years, 2 months
Orange Bussnis Services
Nov, 2022 - Present
•
2 years, 2 months
Cisco collaboration portfolio support and implementation
Nov, 2022 - Present
•
2 years, 2 months
UCCE Support Engineer
Sep, 2021 - Nov, 2021
•
2 months
Egypt Air
Sep, 2021 - Nov, 2021
•
2 months
Cisco contact center solution UCCE and IP telephony support in Egypt air
Sep, 2021 - Nov, 2021
•
2 months
Cisco system engineer
Jan, 2019 - Nov, 2021
•
2 years, 9 months
IST Networks
Jan, 2019 - Nov, 2021
•
2 years, 9 months
Implement and support the below products
CUCM
Voice gateway - CUBE - CME
UCCE
UCCX
CISCO UNITY (CONNECTION - EXPRESS)
Jan, 2019 - Nov, 2021
•
2 years, 9 months
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