Voip pbx ivr jobs
...multiple user accounts with email and password authentication. Key features of the dashboard include: - **Voice Call Functionality**: The dashboard should support all aspects of voice calls using Twilio. - **Call Recording**: A feature that allows users to record their calls. - **Call Analytics**: Delivering insights and statistics to users about their calls. - **Interactive Voice Response (IVR)**: Integrating a system that can interact with callers and route calls accordingly. Ideal candidates for this project should have extensive experience with Python, Twilio and dashboard development. Skills in creating robust, user-friendly interfaces and implementing strong security measures for account authentication will be highly valued. Please include relevant samples of your wo...
After removing an SD-WAN device, my VoIP system is encountering issues. My current setup involves an ATT Modem connected to a Meraki MX100, which serves as the DHCP server, and then to a Cisco SPF350 switch. Here's the situation: - The phones work fine when connected directly to the modem. - My Laptop receive DHCP IPs when connected to the phone via ethernet. - However, the phone fail to get an IP when connected to any port of the switch. I need someone to troubleshoot the current configuration. All other devices in the network are functioning as expected. Ideal skills for this job include: - Extensive knowledge of Meraki MX100 and Cisco SPF350. - Experience with VoIP network issues. - Strong troubleshooting skills. Please provide a detailed plan of action and any...
...substantial experience in VoIP and API integration, specifically with the SkySwitch platform. The goal of this project is to connect our VoIP platform with several dental databases, including Dentrix, Open Dental, Portex, Tracker Dental, and ABELDent. Key Requirements: - Expertise in SkySwitch API: I need someone who can seamlessly integrate our VoIP platform with the SkySwitch API. - Experience with Dental Databases: Familiarity with the aforementioned dental databases is a plus. - Call Management and Messaging Services: The project will involve integrating call management and messaging services from our VoIP platform to these dental databases. - Billing Integration: The project will also require some level of billing integration. Ideal Skills: - Proficie...
I'm in need of a professional female voiceover for my IVR calls. The voiceover should be performed in a professional tone, and in the following Languages: Telugu, Kannada and Hindi. Please only apply if you have experience with IVR voiceovers and can deliver high-quality audio files.
...have a small issue to address. My app is a VoIP iOS application that uses PJSIP to make SIP calls. However, after some updates were made, outgoing calls are working fine, but incoming calls are not functioning properly. When I accept an incoming call, there is no audio. Requirements: Strong experience in iOS development (Swift/Objective-C). Familiarity with pjsip or similar VoIP libraries (SIP, RTP, etc.). Experience with push notifications (PushKit) for VoIP calls. Ability to troubleshoot issues related to audio streams, network switching, and SIP protocols. Experience working with background tasks for VoIP apps. Skills: iOS Development (Swift/Objective-C) VoIP Development (pjsip, SIP) Networking (NAT traversal, network switching) PushKit (for ...
I'm in need of a professional female voiceover for my IVR calls. The voiceover should be performed in a professional tone, and in the following Languages: Telugu, Kannada and Hindi. Please only apply if you have experience with IVR voiceovers and can deliver high-quality audio files.
I need a freelancer to setup Free PBX (Asterix) on a Rack Bank cloud server. Key requirements: - Installation of Free PBX (Asterix) on a Linux server - Single server setup - Knowledge of Rack Bank cloud services - Prior experience with Free PBX (Asterix) installations Skills and experience: - Expertise in Linux server management - Familiarity with Free PBX (Asterix) - Cloud service installation experience - Capable of providing a standard configuration without customizations or specific enhancements
I need a freelancer to create a photo collage for me with a modern and sleek style. The collage will be used for 13 different images, all containing different personalized messa...incorporated into the images. Ideal Skills: - Graphic Design - Proficiency in photo editing software - Creative thinking and attention to detail Specific Details: 1280x769 px at 72 DPI. All uploaded logos should be on the collage with my picture. The example pic shows my name (Voice Vox) and it should also say Exclusively on Fiverr! Each photo should have a banner across with the text: Telephony/IVR ONLY DJ Drops ONLY Radio Imaging ONLY Corporate ONLY Radio/TV Commercial ONLY Streaming ONLY Podcast ONLY E-Learning ONLY Explainer ONLY Video Game/Character ONLY Political ONLY Audiobook ONLY Audio Ed...
I am in need of a customized IVR system for Vicidial Park CALL IVR Function. The IVR needs to capture customer contact information and store it in a database. This system should be able to collect dtmf response saved as number from customers which is a default function in VICIDIAL. Just need to implement that function. Requirements: - Experience with Vicidial Park is highly preferred - Expertise in creating and customizing IVR systems - Skills in database management and data storage The collected customer contact details should be stored in a database for future use. Please note, this project does not require sending the information via email, only storing it in the database.
I'm in need of a skilled professional who can set up an Asterisk server for me. This server is intended to manage both alarm-with-voice and alarm-without-voice functionalities. It will facilitate communic...MySQL database. This system should include an authentication mechanism and client status monitoring. 3. Testing Guidance: Provide instructions on how to assess the server's performance using SipSoftphone. Ideal Candidate: The perfect fit for this project is someone who possesses extensive knowledge in Asterisk server setup and a solid understanding of MySQL. Proficiency in network configuration and VoIP technologies will be highly beneficial. Please be aware that the operating system in use is Ubuntu 22.04 and the Asterisk version is 20.11. Write "Awesome" a...
I'm looking for an expert who can configure an Asterisk server for me. This server will handle both alarm-with-voice and alarm-without-voice, where clients send and receive XML-type messages with each other. The server needs to support real-time registration of clients from a local M... Key Requirements: 1. Configure the Asterisk server for both types of alarms. 2. Implement a feature for real-time registration of clients from a local MySQL database. 3. Provide guidance on how to test the server using SipSoftphone. The ideal candidate should have extensive experience with Asterisk server configuration and a strong understanding of MySQL. Skills in network configuration and VoIP technologies will be highly appreciated. Please note, I'm using Ubuntu 22.04 and Asterisk 20....
As a travel company, we are in need of a seasoned engineer to establish a VoIP and GSM network call center solution. This project will involve the design and implementation of a new system from the ground up, as we currently possess no existing infrastructure. Key Responsibilities: - Set up a comprehensive VoIP and GSM network call center solution - Facilitate both inbound and outbound call services - Ensure the system is scalable and robust Ideal Skills and Experience: - Extensive experience in setting up VoIP and GSM network call center solutions - Proficient in call routing and management systems - Knowledgeable in designing Interactive Voice Response (IVR) systems - Skilled in implementing call recording and analytics systems - Familiarity with the requir...
I need a modern, minimalist website that compares prices of VOIP telecom services across 25-50 providers. Key Requirements: - The website should initially target 5-6 products, with pricing and features updated automatically through affiliate program infrastructure. - It should be structured with a home page and a dedicated page for each product. - Pricing should be displayed in a grid format. Ideal skills for this project include web development, experience with affiliate marketing integrations, and design skills to create a modern, minimalist interface. Previous work on price comparison websites will be a plus.
I need a professional to set up my Asterisk server. The primary purpose is to connect it with a Postgres database and an Android Linphone On-Board Unit (OBU). Key Tasks: - Setting up an Asterisk server - Connecting Postgres with the Asterisk Server and Android Linphone OBU - Configuring Linphone to work seamlessly with Asterisk and Postgres The ideal freelancer should have: - Exte...Key Tasks: - Setting up an Asterisk server - Connecting Postgres with the Asterisk Server and Android Linphone OBU - Configuring Linphone to work seamlessly with Asterisk and Postgres The ideal freelancer should have: - Extensive experience in Asterisk server setup - Proficient in integrating Asterisk with Postgres - Familiar with Linphone - Knowledge of Android platform integration - Skills in VoIP ...
I'm seeking a seasoned professional with deep expertise in Linphone and SIP server specifically tailored for a VoIP service provider. Linphone is already integrated, need some help with the issues - Ideal Skills and Experience: - Proven experience with Linphone and SIP server setup for a VoIP service provider. - Proficiency in software customization and branding. - Extensive knowledge of iOS and Android platform compatibility. - Strong troubleshooting skills and attention to detail.
I am looking for a freelancer to help integrate GoHighLevel with Zoho CRM. This integration should enable GoHighLevel to be used as a messaging and VOIP solution, while keeping data synchronized with Zoho CRM. The solution should work seamlessly on both web and mobile apps. Since I resell GoHighLevel to my clients, I need this integration to be applicable to selected subaccounts. Below are the detailed requirements for this project: General Integration Requirements: Lead/Contact Details in GoHighLevel Inbox (Web and Mobile) Display lead or contact details in the right sidebar of the inbox or the details section of the LeadConnector mobile app when interacting with messages or calls. Creating New Leads in Zoho CRM Whenever a new message is received (e.g., via WhatsApp), a new lea...
...through an integrated IVR system (Acefone). - Note-taking: Agents should be able to jot down comments and set follow-up reminders. - Quotation Sending: Agents need the ability to send quotes via email or SMS, which will include a payment link. - Payment Integration: This link should be integrated with Stripe and PayPal, using embedded forms hosted on these platforms. - Admin Control: An admin login is required for adding users/agents. The entire design has been completed on Figma, and I am looking for an expert in React, NodeJs, and DynamoDB to bring it to life. Any additional tech stack recommendations are welcome. Authentication: - The system will use a straightforward Email and password authentication system for both agents and admin. IVR Service: - The integrated...
I'm facing an issue with my HT814 that's causing incorrect call rates for international calls. They are being mis billing when landing on the Grandstream HT814 via Asterisk. I need this problem diagnosed and resolved. Ideal Skills: - Extensive experience with Asterisk - Proficient in troubleshooting Grandstream HT814 - Knowledgeable in VoIP billing systems - Familiar with international call rate regulations Please provide a comprehensive plan on how you would approach this issue.
...involve resolving integration issues with various systems and overseeing the testing of developers. Key Responsibilities: - Debugging code and resolving technical challenges - Tackling integration problems, particularly with VOIP, telephony systems, and our custom-built CRM - Testing developers and assessing their knowledge - Setting coding standards - Ensuring real-time CRM updates and seamless data exchange Ideal Skills: - Proficiency in debugging and code analysis - Expertise in CRM integrations, specifically with custom-built systems - Experience with VOIP and telephony systems - Understanding of email and SMS system integrations - Strong leadership and communication abilities This role is essential in enhancing system performance and removing bottle...
I need a skilled professional to integrate my CRM, GoHighLevel, with key phone functionalities. The integration should focus on: - VoIP Integration: This is a critical aspect of the project. The expert should have experience with integrating VoIP systems with CRM platforms to ensure seamless communication. The ideal candidate should have: - Extensive experience with GoHighLevel and its CRM functionalities. - Proficient in VoIP systems and their integration with CRM platforms. - Strong understanding of CRM and phone system integration for effective communication management.
I need an expert in VoIP and firewall configurations to help troubleshoot my Yeastar IP PBX system. Currently, I'm able to make internal calls without any issues, but I'm facing difficulties making and receiving calls from the internet. Key points: - The system is behind a hardware firewall. - I'm unsure if the firewall is configured correctly to allow SIP and RTP traffic. - I have not checked if my firewall has SIP ALG enabled. The ideal candidate should be experienced with Yeastar systems, have a deep understanding of VoIP protocols and firewall configurations, and be able to quickly diagnose and resolve these issues. Please include your relevant experience in your proposal. The firewall type being used is a fortinet hardware firewall.
...or individual to create an app similar to Superfone. The app will be a business communication solution designed to centralize and manage inbound and outbound calls for businesses with features like IVR, call recording, team collaboration, and CRM integration. Key Features Required: 1. Business Phone Number Management: • Support for app-based business phone numbers. • Shared usage across multiple team members. 2. Call Handling: • Inbound and outbound calling through the app. • Call routing options: parallel ringing, sequential ringing, and call transfer. • Interactive Voice Response (IVR) for directing calls to departments or individuals. 3. Call Recording and Analytics: • Automatic call recording. • Access to detailed call logs...
I'm looking for a professional telemarketer who can make outbound calls to US-based architectural design firms to set up initial meetings with designers. The primary goal is to connect with...architectural design firms to set up initial meetings with designers. The primary goal is to connect with potential design partners. Key Responsibilities: - Make outbound calls to designers. - Set up initial meetings. Ideal Skills: - Excellent communication skills. - Experience in telemarketing or sales. - Excellent spoken English skills Equipment: - quality internet connection - VOIP telephone The expected volume of outbound calls is between 20 and 50 per day. To prove that you have read this entire message, include the following message in your bid: "I AM...
I'm in need of a professional male Hmong voice talent. The project entails recording a script of approximately 2,600 words for an IVR (Interactive Voice Response) system, primarily for customer support. Key Requirements: - Voice should be professional and formal - Experience in voice work for IVR systems is a plus - Ability to deliver high-quality audio - Flexibility to work either from your home studio or on-site in our studio in Thailand - Ideal candidate must be a native Hmong speaker to ensure accurate pronunciation and cultural appropriateness. The ideal candidate will have a clear, articulate voice with the ability to convey a professional tone. Please provide samples of similar work if available.
We are trying to setup VoIP server for a class 4 solution Especially the interconnections with the supplier. the did
We need install Mera VoIP switch on cos for starting sell VoIP as our client. You need have install file we provide vps
I'm looking for a skilled developer to create a VoIP virtual phone system just like The system should include: -Voice calling capabilities -Handling of international calls -Customizable user access levels - Feature to forward calls to another number based on customizable rules. - Support for voicemail with options to listen, download, and transcribe messages. - Text messaging support for both domestic and international contacts. The interface (must) be identical to with the tweets & perks i desire added Implement secure protocols to manage spoofing. Include multi-factor authentication to secure user access. Include integration with CRM systems. The spoofing feature should include advanced options like selecting from multiple predefined numbers. Evoice. Integrate with
The purpose of this project is to create a simple Peer-to-Peer (P2P) application that enables real-time chat and Voice over IP (VoIP) communication utilizing the UDP protocol in Java. This application will be based on to handle network communications, providing a foundational understanding of network programming, concurrency, and instant messaging and multimedia dataexchange between two peers. ANALYTICAL DETAILS IN DOCX, AND SIMPLE CODEBASE WILL BE SENT IN CHAT DEADLINE: 16/12/2024 BUDGET: $140 USD ?️ Technologies to be Used • Programming Language: Java • Libraries & Frameworks: – for networking – for audio capture and playback • Protocols: – UDP (User Datagram Protocol) for communication • Tools: - Eclipse for IDE – Maven...
Hello everyone, Hope you are doing well. I'm looking for a talented Georgian voiceover artist. The details of the project are yet to be finalized, but it could potentially involve IVR content. Key requirements: - Native Georgian speaker - Experience in voiceover - Versatile tone delivery - Professional recording equipment Looking forward to your bids.
...Familiarity with current technologies, such as cloud services, VoIP, and online calendars. Communication: Excellent phone, email, and instant messaging communication skills. Organizational Skills: Strong time management and organizational abilities. Education: High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus The virtual assistant should be available full-time. The virtual assistant should work in the same time zone as the client. The virtual assistant should have experience in the CEO management company industry. The virtual assistant should have basic proficiency in the defined tasks. The virtual assistant should have intermediate proficiency in current technologies such as cloud services, VoIP, and online calendars. Th...
I need a professional to integrate my company's phone system () with ZOHO. The main aim of this project is to enable sending SMS to contacts directly from ZOHO. Key Requirements: - Connect ZOHO with my VoIP phone system using its API - Enable functionality to send SMS to ZOHO CRM contact lists Ideal Skills & Experience: - Previous experience with ZOHO integration - Familiarity with - Understanding of API documentation and integration - CRM management skills
Project Overview: We are , an AI voice agent platform focused on managing business calls efficiently. Our AI mimics human interaction to perform tasks such as booking appointments, answering queries, and handling missed calls. We are hiring an expert in STT (Speech-to-Text), VoIP, TTS (Text-to-Speech), Deepgram, Twilio, and Speech Recognition to enhance and optimize our platform. Gig Details: Duration: 1 month Pay: ₹60,000 INR Preferred Profiles: Candidates with active Fiverr or Upwork profiles will be given preference. Tasks and Responsibilities: 1. Latency Optimization: Reduce latency to 800ms or lower for smooth and real-time conversations. 2. Ambient Sound Integration: Add natural and high-quality background sounds (e.g., coffee shop, call center, office). Ensure the sounds
I'm seeking a telephony expert to reset and rebuild my Grandstream UCM6308 system. This project aims to simplif...set up extensions for various departments, including Sales, Support, Product, and Reception. Key tasks: - Resetting and rebuilding the telephony system - Setting up 11-30 extensions for different departments - Integrating an IVR system (in both Arabic and English) using pre-recorded messages Future opportunities: - Discussion on an ad-hoc service and maintenance contract at a later stage Ideal skills and experience for this job include: - Extensive knowledge and experience with Grandstream UCM6308 - Proficiency in telephony system management - Ability to integrate IVR systems - Excellent understanding of setting up multiple extensions - Bilingual (Arabic ...
I'm looking for a professional to set up a Twilio IVR system. The main purpose of this IVR will be routing calls to different departments within our customer service system, primarily Sales and Technical Support. 1. ring 2. press 1 for Spanish, 2 for English 3. if spanish forward the call to another number 4. if English forward the call to a different number. Key requirements: - Extensive experience with Twilio IVR - Understanding of customer service call routing - Ability to set up department-specific call routing - Familiarity with IVR systems used for sales and technical support The ideal candidate would understand the best practices for customer service IVR systems and be able to deliver a seamless, efficient setup.
...frontend dashboard. Note: An audio sample demonstrating the desired conversational quality is attached for reference. Qualifications: Expertise in conversational AI and NLP technologies. Experience with Deepgram, Telnyx, Pinecone, and RAG models. Strong understanding of real-time systems and low-latency optimization. Proficient in building scalable front-end and back-end systems. Knowledge of VoIP technology and API integrations....
I'm facing a significant issue with my current Twilio integration via Make and vAPI. Both incoming and outgoing calls are being dropped, severely disrupting our operations. This situation necessitates the urgent hiring of a freelancer with expertise in Twilio and VoIP to identify the root cause and implement a solution. The aim is to ensure a stable and reliable call experience across multiple languages - specifically English, Spanish, and Italian. Key Requirements: - Capability to ensure multi-language support - Prior experience with Make and vAPI
I'm looking for an expert to set up Amazon Connect for me with a specific focus on real-time analytics. Key Requirements: - Extensive experience with Amazon Connect - Proven track record in implementing real-time analytics - Ability to deliver a seaml...analytics. Key Requirements: - Extensive experience with Amazon Connect - Proven track record in implementing real-time analytics - Ability to deliver a seamless, user-friendly setup Skills: - AWS expertise - Strong analytical skills - Excellent communication and technical skills Please note that this project does not currently require integration with other AWS services or the implementation of an IVR system or call recording. Your primary focus will be ensuring the real-time analytics feature is fully operational and eas...
I have extensive experience in developing web and mobile applications, with expertise in VoIP integration and eSim technology. I'll design a user-friendly interface and ensure seamless VoIP functionality while optimizing performance for Android and iOS platforms. On the backend, I’ll implement robust database management and scalable architecture to support smooth app operations. My past projects include similar telecom-focused solutions, making me confident in delivering an innovative, high-quality product for your needs. Let’s discuss your vision further—ready to dive in and get started!
I'm looking for a professional to set up a VoIP Air Calls account for my business. The account will need to support between 6 to 20 users. Ideal Skills and Experience: - VoIP services setup experience - Knowledge of Air Calls platform - Understanding of business communication needs Please note, I have not yet decided on specific features like call forwarding or conference calling, so I'm open to your recommendations based on standard business needs. Your expertise in this area would be greatly appreciated.
I'm looking for an experienced software developer to create a desktop application for Windows that supports VoIP calls. Key Requirements: - Development of a desktop application capable of handling VoIP calls - Expertise in VoIP technology and protocols - Strong skills in Windows application development - Support for call recording feature - Integration of voicemail functionality Please provide your relevant experience and portfolio in your bid. The application should include call recording functionality.
I'm looking for a skilled developer to enhance my Asterisk system. The project has t...skills for this project include: - In-depth knowledge of Asterisk and its APIs - Experience in developing and integrating survey plugins into telephony systems - Proficiency in database management and storage solutions - Understanding of Caller ID systems and related technologies - Strong programming skills, preferably in languages commonly used with Asterisk like Java or Python. - Experience with VoIP protocols such as SIP, IAX, and H.323 - Skills in integrating third-party APIs with Asterisk - Knowledge of telephony security and encryption methodologies Please provide examples of similar projects you have completed in your proposal. The Caller ID and survey data should be stored using a ...
I'm in need of a professional Arabic voice over artist for my IVR (Interactive Voice Response) system. Key Requirements: - The primary use of the IVR system will be for customer service, so the voice over should be clear, concise and easy to understand. - The tone of the voice over should be professional, maintaining a level of authority and trustworthiness. - Previous experience with IVR voice overs would be a significant advantage. Ideal Skills: - Native or near-native proficiency in Arabic - Previous experience in voice over work, particularly for IVR systems - Ability to deliver high-quality recordings - Understanding of the requirements for a customer service IVR system
...real phone numbers, sim card-based numbers, or non-Voip numbers. The successful freelancer must submit a detailed project proposal, and the expected deadline is within one week. Prior experience and past work should be included in the application to demonstrate the freelancer's capabilities. As the title says: "I need a Data Scraper or Data Search to make a List of WebSites that offer Online SMS Verification with Real Numbers or Sim card-based numbers only or Non-Voip numbers." It has to be sites that: 1- Use a real mobile number associated with a physical Sim Card. (Real SIM card numbers) 2- Pay per received SMS only 3- Use (Non-VoIP Numbers) VoIP vs. Real SIM-Card Phone Numbers: VoIP (Voice over Internet Protocol) phone numbers and n...
I'm looking for an expert in VoIP system design and SIP protocol to assist with updating the layout of my VoIP interface and enabling call functionality from SIP to SIM card. Key Requirements: - Revise and improve the layout of the VoIP interface according to best practices and user-friendly principles. - Implement functionality that allows calling from SIP to a SIM card. Ideal Skills: - Extensive experience with VoIP systems. - Proficient in SIP protocol. - Strong background in UI/UX design. - Able to create intuitive and streamlined layouts. Please note, I have not yet determined whether to keep any existing design elements or not, so flexibility and creativity will be key.
I'm seeking an IT expert with a strong background in the telecommunication field, specifically with PBX systems, Magnus billing, or the VOOS3000 switch. Key Responsibilities: - Familiarity with Asterisk and Magnus billing or the VOOS3000 switch is crucial - Maintenance and troubleshooting of the PBX system - Integrating the PBX system with other platforms - Implementing a Round Robin configuration for Direct Inward Dialing (DID) and call conversion Ideal Skillset: - Profound knowledge and experience in telecommunication IT - Expertise in PBX systems - Proficiency in using and configuring Magnus billing and VOOS3000 switch - Familiarity with Asterisk - Strong troubleshooting skills - Experience with Round Robin configuration The expected timeline for the...
...- Telephony system - Contact center and IVR In the new Microsoft Dynamics setup, I require the following essential features: - Automated call routing - Integration with CRM - Real-time analytics - IVR (Interactive Voice Response) Ideal candidates for this project should have extensive experience with both Mitel and Microsoft Dynamics, particularly in customer service applications. Skills in telephony and Contact Center migration and CRM integration are crucial. Experience with setting up automated call routing, real-time analytics dashboards, and IVR systems within Microsoft Dynamics will be highly advantageous. The project needs to be completed within 3 months. The project should include advanced reporting tools to enhance data analysis. The IVR system re...
I am in need of a toll-free number that incorporates a basic AI support system. The primary function of this system will be a simple Interactive Voice Response (IVR) system. Key Requirements: - When I Make a call to the customer, it automatically plays a AI recorded voice and then tells customers to (this section for receiving call too) **press different keys for different options of talking*** Such as : Press 1 for account, Press 2 for balance, Press 0 for C,S etc Ideal Freelancer: - Proficient in telecommunication systems setup and configuration. - Prior experience with implementing IVR systems. - Understands the setup for toll-free numbers. - Good understanding of basic AI integration in telecommunication.
I'm experiencing frequent disconnections on MS-Teams calls while using our Cisco WAP devices. This issue is random, occurring at no specific time or location. I've already tried restarting the WLC and WAP devices, but the problem persists. Ideal skills for this project would include: - In-depth knowledge of Cisco WLC9800L and WAP 1852E, 9115E, 9120I - Experience with troubleshooting VoIP over WiFi - Familiarity with MS-Teams network requirements - Ability to identify and resolve connectivity issues
I'm looking for a freelancer to record an IVR transcript for my cloud-based, sales and marketing focused IVR system. The recording should be in clear, professional English. Ideal skills for this job include: - Experience with voice-over work - Familiarity with IVR systems - Excellent command of English Please provide samples of your previous work. The recording should have a professional and formal tone.