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Martina N.
@martinan1
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Virtual Assistant|Administrative Support
$5 USD / Hour
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Nigeria (12:42 PM)
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Joined on August 22, 2024
$5 USD / Hour
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Hello and welcome to my profile!
I’m Martina, a dedicated and resourceful Virtual Assistant with a passion for helping businesses and busy executives stay organised and efficient. I thrive on taking on new challenges and adapting to different roles, as long as I have clear instructions or training materials. I’m a quick learner with a positive attitude and a strong focus on delivering quality work. I’m also a certified Salesforce Administrator, skilled in managing customer data and optimising workflows.
I’m available for full-time positions and committed to long-term roles where I can contribute meaningfully to your business.
My skills:
✔Virtual Assistance & Administrative Support
✔ Email & Calendar Management
✔ Travel Planning & Management
✔ Online Research
✔ Customer Support (Live Chat, Email)
✔ Meeting Agenda Preparation & Note-Taking
✔ Product Listing & Descriptions
✔ Competitive Analysis
✔ Inventory and Order Fulfilment
Tools I use:
✔Google Workspace (Docs, Sheets, Calendar, etc.)
✔Notion
✔Salesforce
✔Zoom & Google Meet
✔Basic Canva
✔Shopify
With strong communication, organization, and problem-solving skills, I can work independently or as part of a team. I’m reliable, flexible, and committed to delivering exceptional results. Let’s work together to help your business grow!
Thank you for visiting my profile, and I look forward to working with you!
Utilized social media platforms to enhance property visibility, resulting in a 30% increase in lead generation.
Implemented efficient client management strategies, leading to a 15% improvement in customer satisfaction ratings.
Maintained a 90% compliance record for all real estate transactions, preventing legal disputes and safeguarding client interests.
Lagos, Nigeria
Jan, 2023 - Present
•
2 years
Sales Manager
Feb, 2021 - Dec, 2022
•
1 year, 10 months
Atobe Construction Company Limited
Feb, 2021 - Dec, 2022
•
1 year, 10 months
Maintained strong relationships with key clients, ensuring exceptional customer satisfaction and retention
Retained a key account that contributed to the company’s annual revenue by addressing their unique needs and resolving issues promptly.
Directed a sales team of 6 members, meeting quarterly sales targets.
Optimized lead management and increased conversion rates by 15%.
Conducted training sessions on sales techniques, resulting in a 20% improvement in team performance.
Lagos, Nigeria
Feb, 2021 - Dec, 2022
•
1 year, 10 months
Administrative Assistant
Jun, 2019 - Dec, 2020
•
1 year, 6 months
1st Magnificent Energy Limited
Jun, 2019 - Dec, 2020
•
1 year, 6 months
Implemented Google Workspace for team collaboration, resulting in a 30% increase in productivity.
Ensured easy information retrieval with maintained and updated contact databases, files, and records.
Managed various projects through strategic planning, ensuring the timely completion of business objectives.
Managed office supplies procurement, achieving a 15% cost savings through vendor negotiations.
Lagos, Nigeria
Jun, 2019 - Dec, 2020
•
1 year, 6 months
Education
Federal Polytechnic Nekede
2012 - 2017
•
5 years
Computer Science
Nigeria
2012 - 2017
•
5 years
Qualifications
Virtual Assistant
2024
African Leadership Xcelerator (ALX)
The Virtual Assistant Certification equipped me with the skills to provide remote administrative support to businesses and professionals. It covers essential tasks like email management, scheduling, online research, data entry, and customer service. It also validates my ability to use key tools like Google Workspace, project management software, and communication platforms. It prepared me to efficiently manage day-to-day operations, allowing business owners to focus on core activities.
2024
Salesforce Administrator
2024
Salesforce
The Salesforce Admin Certification validates my ability to manage and configure the Salesforce platform. It covers essential skills like managing users, security, data, and automating processes through workflows and approvals. The certification focuses on understanding Salesforce’s core features, creating reports and dashboards, and maintaining system data integrity. Salesforce CRM helps businesses streamline processes, and improve productivity.
2024
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