Ayush A.

Experienced Chief Customer Officer | Expert in Customer Service & Business Growth with over 4 years of expertise as a Chief Customer Officer, I have successfully managed customer relationships and driven business growth by enhancing customer satisfaction. Currently, I lead the customer service team at Daikin's ASP, where I’ve spent 2 years refining customer service processes, improving service quality, and building a strong customer-centric culture.Prior to Daikin, I gained valuable experience working with Eureka Forbes ASC as a Customer Care Specialist for 2 years, where I honed my skills in addressing customer inquiries, resolving issues, and maintaining high standards of customer care.I excel in bridging communication between customers and the company, ensuring that their needs are met while contributing to organizational growth. My dedication to continuous improvement and passion for customer service make me a key player in building successful, lasting relationships with [login to view URL] Relationship Management (CRM)Process Improvement team Leadership & Development conflict Resolution customer Satisfaction Enhancement strategic Planning & ExecutionAchievements:Increased customer satisfaction rate by 96% at Daikin ASP Implemented a new feedback system that reduced customer complaints by 95% Recognized for excellence in customer service management at Eureka Forbes ASC