WooCommerce/Wordpress Amazon S3 Digital Download Error - eCommerce Website Debugging
£20-250 GBP
Paid on delivery
Customers and the website admin are encountering an issue where downloadable product links provided via WooCommerce are delivering a very small (471-byte) file instead of the actual file hosted on Amazon S3.
I am looking for someone who can work on this ASAP.
This issue:
- Affects all downloadable products.
- Occurs despite the files being intact on S3 and working correctly when accessed via a direct pre-signed URL.
- Likely involves a conflict or misconfiguration between the Amazon S3 Storage for WooCommerce plugin, the website, and possibly caching/CDN layers like Cloudflare.
2. Necessary Diagnostic Information
The following information is relevant for diagnosing and resolving the issue:
Website Details:
- Built with WordPress 6.7.1 and WooCommerce.
- Theme: Astra child theme.
Plugins related to the issue:
Amazon S3 Storage for WooCommerce.
SG Cache, Speed Optimizer, and Cloudflare for caching/CDN.
WooCommerce Settings:
- Products are configured as "downloadable" and "virtual."
- Files are linked via S3 shortcodes like [amazon_s3 bucket=l[bucket name] object=[product name].zip].
What Has Been Tested:
- S3 files are functional and intact when accessed directly using a pre-signed URL.
- Clearing all caches (SG Cache, Speed Optimizer, and Cloudflare) did not resolve the issue.
The workflow using the Amazon S3 plugin has been working for years but started failing recently.
Logs:
WordPress debug logging is not currently enabled, but access to server error logs (SiteGround hosting) is available.
3. Summary of What Needs Fixing
Identify the Root Cause:
Check for conflicts or misconfigurations with the Amazon S3 Storage for WooCommerce plugin.
Investigate whether caching layers (SG Cache, Speed Optimizer, Cloudflare) are interfering with the file download process.
Determine if WooCommerce's file delivery settings or the download handler are causing the issue.
Diagnose Plugin Behavior:
Confirm that the S3 shortcode system is generating valid download links.
Test direct integration with S3 using pre-signed URLs to verify plugin functionality.
Analyze Logs:
Enable and review WordPress debug logs for errors related to file downloads.
Check server logs (SiteGround hosting) for any errors or conflicts.
Fix the Issue:
Resolve any misconfigurations in the Amazon S3 plugin or WooCommerce settings.
Address caching/CDN issues (e.g., bypassing Cloudflare for downloads if needed).
Verify that downloadable products work seamlessly for customers without manual intervention.
Test the Solution:
Ensure files download correctly via WooCommerce links.
Test under normal conditions with caching/CDN enabled to confirm stability.
Expected Deliverables:
- Functional downloadable product links for all products.
- Documentation of changes made (plugin settings, code snippets, or server configuration adjustments).
- Recommendations to prevent similar issues in the future.
Full admin access to WordPress, hosting, and related services will be provided. Please enable and review WordPress debug logs for pertinent errors. Debugging will be performed on a staging site to avoid any interruptions to the live site. The solution should focus on configuration-based fixes to resolve the issue. Preference will be given to those with extensive experience in WooCommerce plugin debugging. Client will set up the staging site independently.
Project ID: #38877877
About the project
105 freelancers are bidding on average £140 for this job
Hello, Hope you are doing great, i have a 9+ year experience in eCommerce web development and specialize in WooCommerce and WordPress. I understand the criticality and urgency of your project, especially since it affe More
Hi there! Did go through your job description and glad to share that I have experience in working with wordpress and woocommerce development platform. I have more than ten years of industry experience and have been t More
Hello Georgia, I understand the urgency of the issue you're facing with the downloadable product links on your WooCommerce site. It seems that this problem is significantly impacting your customers and the overall fun More
Let’s get started to fix your issues .I am talented solution oriented PHP/AWS /Full stack developer. ----keen eye for detail and outstanding observational abilities Please ping me to get started and provide you great More
Hi, I am Preferred freelancer and expert in WordPress development and customization. I have 9 years of experience. Let's fix downloadable product link issue.
<<<< WooCommerce/Wordpress Amazon S3 Digital Download Error - eCommerce Website Debugging >>>> Andreas sir, I read your project brief and I will do your project and I'm very consistent in my work I work almost 20 hou More
Hello, As an experienced web developer with a special knack for troubleshooting, I am confident I can swiftly resolve the conundrum you’re facing with your WooCommerce/Wordpress Amazon S3 digital downloads. Boasting o More
Hello, I am an experienced WordPress and WooCommerce developer with a strong background in integrating Amazon S3 for digital product delivery. I understand the critical nature of ensuring that your customers receive t More
Hello, I have 10 years of experience in WordPress and WooCommerce debugging. I can assist in resolving the Amazon S3 digital download error on your eCommerce website. My approach will involve identifying misconfigur More
As an experienced Full Stack Web Developer, my 12-year journey through the intricate universe of web development has equipped me with an in-depth understanding of WordPress and optimal mastery of WooCommerce, the very More
As a senior developer with 7 years of experience in WordPress, Shopify, React, Laravel, HTML, CSS, Bootstrap, JavaScript, jQuery, Ajax, PHP, and graphic design, I'm excited to help bring your project to life. Let's beg More
⚠️ IF YOU'RE NOT HAPPY, YOU DON’T PAY ⚠️ I understand the urgency behind your WooCommerce downloadable product link issue. Our team specializes in WooCommerce plugin configurations and has successfully resolved simila More
Hello sir, I have 9 years of experience in WordPress development. Let's connect for a detailed discussion. Best Regards, Bhargav
As an experienced WooCommerce expert, I have encountered and resolved various plugin issues like the one your website is currently experiencing. I possess deep knowledge of PHP, WordPress, and MySQL—essential for ident More
