Full-Time Online Store Manager

We are looking for a skilled and motivated full-time store managers coordinator to join our fast growing e-commerce team. This role is essential for ensuring the smooth operation and success of our Online stores. The ideal candidate shall be proactive, detail-oriented, and capable of managing multiple responsibilities with a strong focus on results. **What We Offer:** - A stable, long-term position in a growing company. - Opportunities for professional growth and skill development. - A collaborative and supportive work environment. - Performance-based incentives and bonuses. **Employment Type**: Full-time. **Key Responsibilities:** You don’t need to have all the skills listed, but the more skills you possess, the stronger your candidacy will be. 1. **Product Research & Listing:** - Conduct thorough product research using tools provided by your supervior or your own, with your proven & reliable methods for product research, identifying trending products with high sales potential. - Create and manage product listings on the stores, ensuring all details are SEO-optimized for better search engine visibility and increased traffic. - Regularly update and maintain product listings, ensuring accuracy and relevance in all product descriptions, titles, tags, and images. - Upload product pictures/videos for recordes 2. **Store Management:** - Oversee the daily operations of the stores, including inventory management, price updates, and promotional activities etc. - Work with developers and designers, to ensure that the online store is visually appealing, user-friendly, and fully functional at all times. - Monitor sales performance, identify areas for improvement, and implement strategies to boost conversion rates and sales. 3. **Blog Content Creation:** - Write high-quality articles, blog posts, and product descriptions to support marketing efforts. - Ensure that all content is engaging, SEO-friendly, and aligns with our brand’s voice and messaging. 4. **Customer Service:** - Provide exceptional customer service by promptly responding to inquiries, resolving issues, and managing customer relationships. - Handle returns, exchanges, and other customer requests in a professional and courteous manner. - Maintain the comprehensive FAQ section by identifying common customer inquiries and providing clear, helpful answers to improve customer self-service and reduce repetitive queries. - Monitor customer feedback and trends to identify recurring issues or areas for improvement, regularly compiling reports and providing actionable recommendations to the supervisor to enhance customer service processes. - Collaborate with the team to refine customer service strategies, ensuring that all interactions align with the brand’s voice and contribute to a positive customer experience. 5. **Image and Reel Editing:** - Create and edit high-quality images and short videos to effectively promote products across various platforms, ensuring they align with the brand’s aesthetic and messaging. - Develop engaging short video content for social media and online marketing campaigns, focusing on product highlights, features, and customer testimonials. - Collaborate with the marketing team to produce visually appealing content that captures the attention of the target audience and drives engagement. - Stay updated on the latest trends in image and video editing, incorporating new techniques to keep content fresh and impactful. 6. **Online Marketing:** - Assist in developing and executing online marketing strategies, including email campaigns, social media marketing, and paid advertising. - Analyze marketing data to measure the effectiveness of campaigns, identifying opportunities for improvement and optimizing strategies accordingly. - Manage social media accounts, creating and scheduling posts, engaging with followers, and building a strong online presence for the brand. - Collaborate with the content team to ensure all marketing materials are SEO-optimized and aligned with the overall marketing objectives. - Monitor industry trends and competitor activities to identify new marketing opportunities and keep the brand ahead of the curve. 7. **On-site and Off-site SEO for the Stores:** - Conduct comprehensive keyword research to identify high-traffic, low-competition keywords relevant to the stores and the product offerings. - Develop and implement on-page SEO strategies to enhance product page rankings, including optimizing meta tags, headers, alt text, and internal linking structures. - Regularly audit website content to ensure SEO best practices are being followed, making necessary adjustments to improve site visibility and ranking on search engines. - Create and maintain an SEO content calendar to ensure the consistent publishing of high-quality, keyword-optimized content, such as blog posts and product descriptions. - Monitor SEO performance using tools like Google Analytics and Search Console, providing regular reports on key metrics such as organic traffic, bounce rates, and conversion rates. - Stay up-to-date with the latest SEO trends and algorithm updates, adapting strategies to maintain or improve search engine rankings. - Collaborate with the content creation team to ensure all published materials are optimized for search engines, including the use of relevant keywords and SEO-friendly formatting. 8. **General Administrative Tasks:** - Execute various administrative tasks as assigned by the employer, including email management, scheduling, and report preparation. - Create detailed reports on product performance, customer feedback, and overall store metrics to guide future business decisions. - Any other tasks allocated by supervisor **Compensation:** - **Probation**: $200 for a one-month probation, which may be terminated at any time based on your performance, where the compensation prorated based on the actual time worked. - **Formal Employment**: After successfully passing the probation period, the final compensation package will be determined based on the employee’s performance. This could include a higher fixed salary or a combination of base salary plus commission. - **Opportunities for growth:** There is potential for pay increases and additional bonuses based on the quality of work and the overall contribution to the business. **Requirements:** - **Experience:** Proven extensive experience as a supportive coordinator, a SEO specialist, a product specialist or a marketer in e-commerce. - **Technical Skills:** - Strong knowledge and ability of SEO practices, particularly in optimizing product listings and content writing for better search engine rankings. - Proficiency in using project management tools like Trello, Google Sheets, and Notion etc.. - Ability to effectively use AI tools to enhance productivity and improve the quality of work. - Basic image and video editing skills - **Personal Traits:** - High attention to detail, ensuring that all tasks are completed accurately and thoroughly. - A team player who values collaboration and consistently prioritizes the needs of customers and the team. - Excellent communication skills in English, both written and verbal. Preference will be given to candidates who are also proficient in Chinese. - Patience, a positive attitude, and the ability to work under pressure and meet deadlines. - Strong organizational skills, ensuring tasks are prioritized and deadlines are met. - Willingness to learn and adapt, with a proactive approach to problem-solving. - Honesty, reliability, and a strong sense of integrity. **How to Apply:** - Please submit your resume along with a cover letter that highlights your relevant experience and demonstrates your ability to meet the demands of this role. - Please list your top 3 strongest skills from the following, as well as your secondary/average skills: - Product Research - Product Listing - SEO - Image Editing/Creation - Video Editing/Creation - Social Media Marketing - E-mail Marketing - Ads Management - Customer Service Include examples of your previous work to demonstrate the above **We look forward to welcoming you to our team!**