I build/setup/manage cloud solutions(both open source and proprietary) and VOIP solutions for my customers.

As a NOC front-office engineer, I am proficient in performing many tasks, but not limited to the following; - Monitoring alarms and performance information. - Performing initial analysis to identify issues follow by restoration if possible (first line of Support). - Responding to the Network Customer Support Team within the agreed SLA time frame. - Creating and updating/managing trouble tickets for any detected problem. ...more

As an independent consultant to the educational platform(s), Udacity, I utilize my specialized knowledge and my strong communication skills to provide technical mentorship, project reviews and other student's support services in cloud computing and data science related courses. I help them by - Answering related questions on Udacity’s knowledge platform - By providing quality project reviews.