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Arifa F.

@arifaf8

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Virtual Assistant | Admin & Customer Support Pro

$5 USD / hora
Bandera de
Pakistan (12:39 p. m.)
Se unió el julio 15, 2024
$5 USD / hora
Hi there! I’m a resourceful and dedicated Virtual Assistant with 3+ years of experience helping businesses streamline operations and provide top-tier customer service. I specialize in managing communications, organizing tasks, and handling administrative duties, ensuring your business runs smoothly and efficiently. With a focus on professionalism and attention to detail, I can take care of the tasks that free you up to focus on growth. Here’s how I can help: ✔️Customer Support: Respond courteously and timely to emails, phone, and chat inquiries. ✔️ Calendar and Email Management: Keep your schedule organized and inbox clutter-free. ✔️ Research & Reporting: Conduct market research and create actionable insights. ✔️Project Coordination: Assist with task management and ensure deadlines are met. ✔️Social Media Support: Manage posts and engage with audiences to grow your online presence. I’m committed to meeting deadlines, exceeding expectations, and maintaining clear communication throughout our collaboration. Let's work together to make your business more efficient and customer-friendly!
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Experiencia
Administrative Assistant | Xeenex Tech
oct, 2021 - may, 2024
2 años, 7 meses
Xeenex Tech
oct, 2021 - may, 2024
2 años, 7 meses
Managed email communications, scheduled meetings, and maintained project documentation. Assisted with project tracking, reporting, and ensured smooth coordination across departments.
Bandera de
Islamabad, Pakistan
oct, 2021 - may, 2024
2 años, 7 meses
TGL
mar, 2022 - jul, 2023
1 año, 4 meses
Virtual Assistant | TGL E-commerce Store
may, 2022 - jul, 2023
1 año, 2 meses
Managed product listings, responded to customer inquiries, and coordinated with suppliers. Provided post-purchase support, handled refunds/returns, and ensured seamless order fulfillment.
Bandera de
London, United Kingdom
Customer Support Specialist | TGL E-commerce Store
mar, 2022 - jul, 2023
1 año, 4 meses
Provided live chat and email support to resolve customer queries related to orders and payments. Collaborated with the internal team to incorporate feedback and improve customer satisfaction.
Bandera de
London, United Kingdom
mar, 2022 - jul, 2023
1 año, 4 meses
Educación
University of Central Punjab
2021 - 2023
2 años
Pre Medical
Bandera de
Pakistan
2021 - 2023
2 años
University of Central Punjab
2010 - 2020
10 años
ICS
Bandera de
Pakistan
2010 - 2020
10 años
Calificaciones
Virtual Assistant
2022
DigiSkills
Completed a comprehensive Virtual Assistant training program from DigiSkills, gaining expertise in administrative support, customer service, email management, scheduling, and project coordination. The certification demonstrates proficiency in managing tasks efficiently, ensuring effective communication, and supporting business operations remotely.
2022
IELTS
2021
British Council
Successfully achieved an IELTS certification, demonstrating proficiency in English language skills across reading, writing, listening, and speaking. This certification reflects strong communication abilities and a high level of fluency, ensuring effective interactions in professional and personal settings.
2021
MS Office Certification
2020
Microsoft
Managed email communications, scheduled meetings, and maintained accurate project documentation to ensure smooth operations. Additionally, I assisted with project tracking, prepared detailed reports, and facilitated seamless coordination across departments for efficient workflow and timely task completion.
2020
Certificaciones
Freelancer Orientation
Freelancer Orientation
Verificaciones
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