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Jay M.
@JasonMtech81
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Delivering excellent IT and business solutions.
$17 USD / Hour
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United States (11:54 AM)
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Joined on November 17, 2024
$17 USD / Hour
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With 15 years of experience providing tech solutions in a variety of unconventional fields, I specialize in merging IT expertise and business insights to tackle complex challenges. From troubleshooting and system optimization to streamlining workflows, I’m committed to delivering reliable, tailored results. Certified in IT support and driven by problem-solving, I approach every project with professionalism and attention to detail. Let’s work together to create smart, efficient solutions for your needs.
I work as a freelance tester for datannotation.tech, focusing on evaluating AI models through their user interface to identify shortcomings and contribute to their improvement.
Remote, United States
Feb, 2024 - Present
•
10 months, 27 days
Service Center Representative II
Jul, 2022 - Feb, 2024
•
1 year, 7 months
AFMC
Jul, 2022 - Feb, 2024
•
1 year, 7 months
I worked on a contract with Arkansas State Medicaid, managing inbound calls through VoIP and addressing recipients' concerns. My responsibilities involved using private software like Salesforce, as well as government platforms such as Aries and MMIS, to provide accurate and efficient support.
Fort Smith, United States
Jul, 2022 - Feb, 2024
•
1 year, 7 months
Patient Access Representative
Nov, 2021 - Jul, 2022
•
8 months, 1 day
Mercy Hospital
Nov, 2021 - Jul, 2022
•
8 months, 1 day
I worked on-site at a hospital, handling patient intake, which involved extensive hands-on experience with Hospital Management Systems (HMS) and Electronic Medical Records (EMRs).
Fort Smith, United States
Nov, 2021 - Jul, 2022
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8 months, 1 day
Education
Arkansas Tech University
2001 - 2006
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5 years
Bachelors
United States
2001 - 2006
•
5 years
Qualifications
Google IT Support certified
2024
Google
Completed the **Google IT Support Certificate** through Coursera, gaining foundational skills in technical support, networking, operating systems, system administration, and security. The program included hands-on labs to develop real-world troubleshooting and IT skills, preparing me for roles such as help desk or IT support. Additionally, the certification connects graduates with potential employers through Google’s job platform, enhancing job opportunities in the tech industry.
2024
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