Zoho manageengine servicedesk jobs
I'm looking for a cloud-based system designed to manage mini storage facilities. This system should be able to handle various aspects of storage unit management, including: Website Online Rentals Online Bill Pay For ...Fees, Etc) Electronic Signature For Lease/Agreement Gate Integration Interactive Site Map Payment Gateway Integration Lease Agreement Templates Multiple Facility Login (You Can Toggle Between Locations) 100% Web-Based (You Can Access From A Smartphone, Tablet, Desktop, Or Laptop) Automated Emails & Text Messages (Past Due Notice, Invoice, Lockout, Etc) Must export accounting records to ZOHO books automatically Must be compatible with Stor-Guard gate operating software. Something similar to this:
I'm looking to set up a secure and efficient email system for my company using a domain. The email platform is flexible, but I prefer one that's user-friendly and reliable. Key Responsibilities: - Create domain email with appropriate mailboxes for different team members. - Ensure the system is secure and easy to...flexible, but I prefer one that's user-friendly and reliable. Key Responsibilities: - Create domain email with appropriate mailboxes for different team members. - Ensure the system is secure and easy to use. - Provide guidance on how to use the new system. Ideal Skills: - Prior experience in setting up domain emails. - In-depth knowledge of email platforms (preferably G Suite, Microsoft 365, or Zoho Mail). - Strong understanding of cybersecurity measure...
I'm seeking a skilled Zoho CRM professional to help enhance my system for peak efficiency. My primary aim is to significantly boost team productivity through comprehensive automation and optimization. Key Requirements: - Automate all possible aspects of my CRM, with a focus on lead management, customer follow-ups, and data entry. - Streamline key processes in lead management such as lead nurturing, lead scoring, and lead assignment. - Set up rules for integrating my website with Zoho. - Implement and automate an SMS services integration through Sinch Ideal Skills and Experience: - Extensive experience with Zoho CRM. - Proven track record of improving productivity through CRM optimization. - Exceptional understanding of lead management processes. - Proficiency in...
I am seeking a highly skilled Zoho developer with extensive expertise in Deluge scripting to customize my Zoho CRM. The primary focus of this project is optimizing workflows, automation, and seamless integration across Zoho tools included in Zoho One. A basic understanding of business processes is also preferred. Project Details: - No external tool integrations are required. - The work involves deep customization within Zoho CRM, including creating custom modules, fields, and workflow automations. - Specific tasks include managing workflows, automating customer follow-up tasks, and setting up email notifications to streamline operations. - Enable emails to function seamlessly within Zoho CRM while maintaining the ability to use Outlook for email c...
I'm looking for a skilled programmer with proven experience in Zoho Deluge to assist me in fixing a coding error in our "Work Flow Rules" tab. The issue prevents auto-filling in the "project title" section and it's slowing down our workflow. For more information please watch this loom Ideal Skills: - Proficient in Zoho Deluge - Extensive experience with Zoho workflows Please only apply if you have relevant experience. Thank you.
I'm seeking a professional skilled in workflow automation, specifically within the Zoho environment. The primary task at hand is to automate word document merge and upload to the client record and this needs to be done for all records created in the crm. Ideal candidates should have: - Extensive experience with Zoho and its automation features - Strong understanding of workflow automation principles - Proven track record in enhancing operational efficiency through email automation
...shows, and networking forums to enhance brand visibility. Qualifications and Skills Bachelor’s degree in Marketing, Business Administration, or a related field. 3+ years of proven experience in lead generation, business development, or sales, preferably in the signage, manufacturing, or B2B sectors. Strong knowledge of lead generation tools and platforms (e.g., LinkedIn Sales Navigator, HubSpot, Zoho CRM). Exceptional communication, negotiation, and interpersonal skills. Ability to analyze data and trends to optimize lead generation strategies. Experience with digital marketing, including email campaigns, social media, and SEO, is a plus. Target-driven, self-motivated, and able to work independently or as part of a team. Strong organizational and time management skills. W...
...and Vue3. The primary aim of this project is to establish smooth connections with ZoomInfo for real-time data updates, and Zoho Mail to optimize our communication processes. Key Requirements: - ZoomInfo Integration: We need data synchronization, data enrichment, and real-time updates from ZoomInfo. Your role will be to ensure our data stays current and relevant. - Zoho Mail Integration: This involves email importing/exporting, contact synchronization, and automated email sending. The goal is to streamline our mailing operations and improve overall communication efficiency. Ideal Candidate: - Extensive experience with API integrations, particularly with ZoomInfo and Zoho Mail. - Proficient in Python, Django, and Vue3. - Strong focus on efficiency and reliability. -...
...company and are requiring ongoing Zoho support to drive the company forwards in 2025! We are seeking a skilled professional to implement Sales Automation on our Zoho CRM and integrate it with my WooCommerce platform. We are also looking for someone that can provide ongoing support and development with Zoho and assist with setting up tasks to automate workflows and support marketing activities using Woztell and improve internal business processes using Zoho CRM. Ideally we would like this person to be local to our Liverpool Baltic office so when needed they can come to our offices and see our other business processes to offer support and guidance and best practice to get the most out of our Zoho One subscription Ideal Skills: - Extensive experience...
I need assistance with designing a tax invoice in Zoho Books for Saudi VAT. The program is already set up to work with us, but the invoice needs to be customized to meet our requirements. Key Requirements: - Incorporate our company logo and branding into the invoice - Provide a detailed tax breakdown on the invoice - Include our payment terms and conditions Additionally, the invoice needs to contain: - Our customers' contact details - The invoice's due date - An itemized list of products/services Ideal Skills and Experience: - Proficiency in Zoho Books - Experience with Saudi VAT compliance - Graphic design skills to incorporate company branding - Understanding of creating detailed and clear tax breakdowns Please ensure your proposal demonstrates your experienc...
I'm launchin...NBN search function that checks customers' addresses and informs them of available NBN connections, payment on checkout, and automatic account creation in our Zoho CRM upon signup and payment completion. - E-commerce Functionality: The site needs to be able to handle e-commerce transactions smoothly and securely. Product Content: - I have some content and products ready to be uploaded. Hosting Service: - I'm open to suggestions regarding the best hosting services for this project. Ideal Skills & Experience: - Proven track record in e-commerce site development. - Experience with custom checkout processes. - Familiarity with Zoho CRM integration. - Ability to create engaging web content. - Knowledge of reliable hosting services. I look f...
I'm in need of a skilled Zoho developer with a strong proficiency in Deluge. The project involves customizing my Zoho CRM. Specifically, I want to create custom modules within the platform. Ideal Skills: - Extensive experience with Zoho CRM and its customization - Proficient in Deluge scripting language - Ability to design and implement custom modules - Excellent problem-solving skills
I'm looking for a professional who can integrate Airtable and Zoho for real-time data synchronization. Key Requirements: - The integration should ensure that data across both platforms is synchronized instantly. - The integration should be seamless, without causing any data discrepancies or loss. Ideal Skills: - Proven experience in integrating Airtable and Zoho. - Strong understanding of data synchronization. - Excellent problem-solving skills to handle any potential issues during the integration process. Please note, while I haven't specified particular data points for synchronization (like Contacts, Tasks, or Inventory), the integration should be flexible enough to potentially include these in the future.
Hi there, We're looking for someone to help with administrative finance tasks such as creating quotations and invo...quotations and invoices, checking / processing expenses, checking GST, updating payments and revenue tracking / data entry. - Tasks: Reconciling our accounts, preparing quotes and invoicing from templates, and assisting with our receivables and expenses administration. - Software: We primarily use Xero for our bookkeeping. We use Zoho for expenses which would be great, or familiarity with another expenses platform. Strong knowledge of Xero and Google sheets is a must. Zoho familiarity ideal, or other expenses platforms. Most important is attention to detail and ability to follow templates, processes and instructions. This is an ongoing role with hour...
I am seeking a Zoho CRM Report expert. The task involves building a Lead Status Report and a Deal Pipeline sheet, like an excel sheet, these sheets must be able to filter by seller, will be based on data from Zoho CRM data reports and will need to be AUTOMATICALLY updated daily (access to Zoho will be granted upon hiring). The Lead Status Report should include the concepts shown in the reference screenshots. The ideal candidate will have: - Proficiency in Excel and data visualization - Proven experience with Zoho CRM - Ability to set up automated reporting systems is A MUST - Strong attention to detail - Excellent communication skills to explain the data clearly.
Maintaining Database, Listing and Filter.
I am in need of a seasoned Zoho expert with extensive experience in working with Zoho CRM, Zoho Books, Zoho Projects, and Zoho Creator. The ideal candidate should be proficient in the following areas: - Customization: Tailoring these applications to fit my specific business needs. - Integration: Seamlessly connecting these Zoho applications to enhance operational efficiency. Data migration is not a part of this project, but a strong understanding of this process is a plus. Your ability to create custom solutions and integrate various Zoho platforms will be key to the success of this project. Please include examples of your past Zoho projects in your proposal.
...SendGrid WhatsApp Business Telegram Zoom Vonage --- 2. Scheduling and Calendar Google Calendar Outlook Calendly --- 3. Accounting and Finance QuickBooks Xero FreshBooks Wave Stripe PayPal Square Plaid --- 4. E-Commerce and Inventory Shopify WooCommerce Amazon eBay TradeGecko (QuickBooks Commerce) --- 5. Customer Relationship Management (CRM) Salesforce HubSpot Zoho CRM Pipedrive --- 6. Marketing and Advertising Google Ads Facebook Ads Mailchimp ActiveCampaign Klaviyo --- 7. Productivity and Collaboration Slack Trello Asana Notion Todoist Microsoft Teams --- 8. Data and Analytics Google Analytics Tableau Airtable Looker --- 9. Human Resources and Payroll Gusto BambooHR ADP Workday --- 10. File Storage a...
PLEASE DON'T BID IF YOU CAN'T EXPERT IN WEBFLOW AND ZOHO FORM EXPERT. DON'T WASTE MY TIME I am looking for a skilled and dedicated developer for a handle projects involving Webflow development, Zoho Forms integration, Zapier automation, and payment gateway setup. Clear communication is essential for me, so I prefer working with a freelancer who can communicate in Hindi or Hinglish. This ensures better understanding and avoids any miscommunication that might arise in English. prefer speak language : Hindi NOTE : =============== WE CAN WORK ONLY ANYDESK OR TEAMVIEWER
...report templates in Zoho Writer connected with our Zoho CRM data. The templates should be modeled after an Excel report design and tailored for client presentations, hence they need to be professional and easy to follow. The first report is 3 pages long, and the second one is 8 pages long. The templates should include: Essential Elements: - Data feed from Zoho CRM - Conditional formatting for certain text field The ideal candidate will have experience with Zoho Writer and Zoho CRM, as well as a clear understanding of creating business report templates. I've specific branding guidelines that need to be applied to the report templates, so the freelancer should be able to adhere to these closely. Skills needed for this project include: - Profi...
I am looking for a skilled and dedicated developer for a long-term collaboration to handle projects involving Webflow development, Zoho Forms integration, Zapier automation, and payment gateway setup. Clear communication is essential for me, so I prefer working with a freelancer who can communicate in Hindi or Hinglish. This ensures better understanding and avoids any miscommunication that might arise in English.
I'm looking for a professional to help me update my 'zoho ecommerce' website to create a visually appealing, user friendly and responsive ecommerce website that work seamlessly on all devices - website, mobile app and tablet. In addition, focus is also on UI/UX redesign to engage visitors and to optimize the website for SEO to increase visibility and traffic to the site.
I'm se...year's data, totaling roughly 3000 prospects. We specialize in selling digital marketing services. Key Responsibilities: - Conduct calls to the provided lead list with the aim of both generating sales and setting appointments. - Update and maintain data integrity in Zoho Bigin CRM post-call. - Accurately recording call outcomes, notes, next follow-up dates, and any lead status changes. Ideal Skills & Experience: - Proven experience in tele-sales or appointment setting, preferably in the digital marketing sector. - Proficiency with Zoho Bigin CRM, with prior experience in updating CRM systems post-call. - Excellent communication skills with a knack for persuasive selling. - Strong organizational skills and attention to detail for maintaining data integ...
Job Title: Zoho CRM/Zoho One Developer for Workflow Automation Job Description: We are looking for an experienced Zoho CRM/Zoho One developer to set up a comprehensive workflow automation for project submissions. The workflow will involve multiple teams and stages, and requires precise configuration to ensure smooth operation. The main tasks include: 1. Adding Installer Companies: o Add and manage now 15 installer can add more 2. Project Submission: o Capture and store project details including:  Month  Installer Name  Address  Submission Number  Floor Area  Starting SAP  Finishing SAP  ABS  STG  Measures 3. Submission Team Workflow: o Configure a team of 5 members to receive and review project submissions. Can add later members o Set the status to &q...
I'm in need of an experienced Zoho Developer who can assist with the implementation and integration of Zoho CRM with various related Zoho applications. Key Responsibilities: - Assist with Lead Management: This includes tracking potential customers, managing interactions, and identifying sales opportunities. - Workflow Automation: Streamlining processes and tasks to enhance efficiency. - Custom Reporting: Setting up tailored reports that provide insights relevant to our business needs. I need this Zoho CRM to be integrated with several related Zoho applications, including: - Zoho Books: For our accounting needs. - Zoho Campaigns: To manage our marketing efforts. - Zoho People: For our HR functions. - Sales IQ: To monitor and a...
Job Title: Zoho One ERP Implementation Specialist Location: Remote/On-site (Yaba, Lagos preferred) Employment Type: Freelance Contract About Us: Vitalvida is a dynamic and fast-growing e-commerce company committed to delivering top-notch products to our customers. We are in search of an experienced Zoho One ERP Specialist to streamline our operations and scale our systems to handle up to 50,000 orders per month. If you’re passionate about optimizing processes and delivering impactful results, we’d love to hear from you! Scope of Work: The selected candidate will be responsible for implementing a comprehensive Zoho One ERP ecosystem tailored to our specific operational needs. Key areas of focus include sales, inventory, marketing, financial management, c...
I am looking for a skilled and dedicated developer for a long-term collaboration to handle projects involving Webflow development, Zoho Forms integration, Zapier automation, and payment gateway setup. Clear communication is essential for me, so I prefer working with a freelancer who can communicate in Hindi or Hinglish. This ensures better understanding and avoids any miscommunication that might arise in English. prefer speak language : Hindi
...tools, implementing an ERP system, and automating marketing and customer support at a competitive price. Responsibilities: Product Description and SEO Automation Implement AI tools like Jasper AI or for automated product descriptions. Optimize WooCommerce SEO using Rank Math or Yoast SEO. ERP System Deployment Set up and customize ERP software (e.g., Odoo, Zoho, or SAP). Integrate ERP with WooCommerce and Dokan Multivendor for resource management. Marketing Automation Automate advertising on Google, Facebook, and Instagram using tools like Adzooma. Integrate email and SMS automation tools like Twilio or Mailchimp. Enhancing Multivendor Operations Improve Dokan Multivendor's functionalities, includin...
I'm seeking a tailored management system focused primarily on order tracking. The system should also incorporate comprehensive customer management features, specifically: - Customer Profiles: To maintain detailed information about each client. - Order History: To provide a record of past purchases for each customer. - Communication Tools: To facilitate easy and efficient interaction with customers. For order tracking, I need a system that provides regular order status updates. Ideal skills and experience for this job include: - Proficiency in software development, particularly in creating management systems. - Experience in developing customer management features. - Understanding of order tracking systems. - Good communication skills for understanding and implementi...
Create a custom module in Zoho CRM for Symphony Deals.
I'm looking for a seasoned professional with extensive experience in customizing and integrating Zoho Books. The primary focus will be on creating customised workflow and splitting permissions employee level wise . Ideal Skills: - Proven experience with Zoho Books - Expertise in creating custom reports and dashboards - Strong understanding of sales and expense reporting Please include examples of your previous work with Zoho Books in your bid.
I need tailored reports and dashboards in Zoho Analytics, based on my Zoho Books data. Requirements: - I have specific needs beyond the standard offerings. You can find the detailed requirements in this document: - Key areas of focus include Sales and Revenue, as well as Expenses and Purchases. Visual Preferences: - I prefer a mix of Charts and Graphs, along with Tables and Grids for these visualizations. Please provide a timeline and cost estimate.
...Page/Website Management: Update and manage landing pages or websites using HubSpot or integrated APIs. 4. Metrics Configuration and CRM Management Configure and manage a CRM system (e.g., Zoho CRM). Set up tracking for key performance metrics across campaigns. Provide regular reports on performance, including social media metrics, email open rates, ad performance, and lead conversions. Requirements Proven experience in digital marketing, social media management, and content creation. Familiarity with tools like HubSpot, Mailchimp, Instantly etc Zoho CRM, and APIs for automation. Ability to create visually appealing graphics, engaging video content, and compelling written copy. Strong understanding of ...
...performance and fitting analysis for serious golfers, is seeking a Zoho Setup and Customization Specialist to streamline our operations and enhance our commitment to the golfing community. This freelance role involves configuring and customizing Zoho applications to align with Golf Science’s vision of providing cutting-edge services for golfers who demand professional-grade solutions. The ideal candidate will have experience in CRM setup, automation, and integration within the sports or golf industry and a passion for contributing to the growth of golf performance services. **Key Responsibilities**: - **Zoho Setup & Configuration**: - Customize and optimize Zoho applications, including Zoho Bigin, Zoho Booking, and Zoho ...
****LONG TERM PROJECT***** Zoho One Expert required to build few projects for us - Venture Capital Deployment - Personal Branding Deployment - Maximize Zoho Automation - Integration with Google and other platforms This is a low budget project 2-4$ Hourly, with a lot of work
...Parents: Include fields like Student’s Name, Grade, Subject(s) Required, Location, and Budget. 2. Link Forms to Google Sheets: o Connect each Google Form to a dedicated Google Sheet to automatically log responses. o Example:  Teacher Responses → Teachers Database  Parent Requests → Parents Database ________________________________________ Step 3: CRM Setup 1. Use a no-code CRM tool like Airtable, Zoho CRM, or a custom Google Sheet-based CRM to: o Manage teacher and parent records. o Track ongoing and completed tuition assignments. o Store revenue-sharing details. 2. CRM Fields: o Teachers Database: Name, Subject, Experience, Contact, Availability, Status (Active/Inactive). o Parents Database: Name, Request Details, Budget, Assigned Teacher, Status (Pending/Match...
...be capable of: Lead Generation & Qualification: Identify, qualify, and prioritize leads based on predefined criteria (e.g., industry, budget). Client Outreach: Automate personalized email and message templates for prospecting, follow-ups, and nurturing leads. Integration with email, WhatsApp, and LinkedIn is essential. Sales Pipeline Management: Track and update lead statuses in a CRM (HubSpot, Zoho, or others) and notify the team about high-priority leads. Scheduling & Proposal Generation: Automate meeting scheduling and create customized proposals based on client inputs. Analytics & Insights: Provide data-driven insights into lead conversion rates, campaign performance, and sales forecasts. Requirements: Experience in AI development (NLP frameworks like OpenAI GPT...
I'm looking for a skilled professional to assist with data analysis and report generation in Excel, as well as setting up workflows, integrating with other tools, and customizing fields and modules in my Zoho CRM. Key Responsibilities: - Analyze data and generate reports in Excel - Customize Zoho CRM to fit our needs - Set up efficient workflows in Zoho CRM - Integrate Zoho CRM with other necessary tools Ideal Skills: - Advanced Excel skills - Proficient in Zoho CRM - Excellent data analysis capabilities - Experience in CRM customization and workflow setup - Familiarity with CRM tool integration
I'm in need of a skilled developer to create an API that imports energy data into Zoho Analytics. This will enable me to analyze and visualize the energy data effectively. Key Requirements: - Experience with creating APIs for data import. - Familiarity with Zoho Analytics. - Prior experience with energy data is a plus.
...to implement Zoho One in my retail store. This setup will primarily be for tracking non-perishable inventory and conducting predictive analysis. Specific Applications: - Zoho Inventory: for comprehensive tracking of stock levels and managing alerts. - Zoho Analytics: for predictive analysis and understanding sales trends. - Zoho CRM: for managing customer interactions and understanding their purchase patterns. Key Features: - Stock Level Alerts: I need to be notified when stock is running low. - Batch and Expiry Tracking: Since we handle non-perishable goods, tracking the batch and expiry dates is essential. Ideal Skills and Experience: The ideal freelancer should have extensive experience with Zoho One applications, particularly Zoho Inv...
I am in need of a web-based Delivery Challan software that is akin to Zoho Books. This software should be capable of generating delivery challans and E-way bills. Key Features: - The ability to create delivery challans seamlessly. - E-way Bill generation capabilities. Additionally, the software needs to integrate smoothly with Woocommerce, as this is a crucial part of my operations. Ideal Skills and Experience: - Proven experience in software development, particularly in logistics software. - Familiarity with E-way Bill regulations. - Previous work with Woocommerce integrations will be highly regarded. - A portfolio showcasing similar projects would be beneficial.
I'm in need of a comprehensive eCommerce backend and...ensure timely deliveries and track shipments effortlessly. - **Custom CMS Development**: A bespoke Content Management System (CMS) is needed to allow for easy management of the app's content. - **ERP Integration with Zoho**: The final piece of the puzzle involves integrating this system with Zoho ERP for efficient resource management. Ideal Skills: - Proficiency in Medusa and eCommerce platform development. - Extensive experience with Razorpay integration. - Knowledge of logistics systems and their integration. - Expertise in custom CMS development. - Prior experience with Zoho ERP integration is a plus. Your understanding of these requirements and how they contribute to a successful eCommerce platform ...
I'm looking for a professional who can assist with the initial setup and configuration of my Zoho Books account. Specifically, I need help with configuring the tax settings, particularly the VAT/GST settings. Ideal Skills and Experience: - Proficient in Zoho Books - Experience with tax settings configuration - Knowledgeable about VAT/GST settings - Strong attention to detail - Excellent communication skills - Capable of providing guidance on best practices for initial setup
I'm in need of a seasoned Zoho developer to assist with Zoho People and enhance my Zoho CRM. Zoho Features : - Database Core HR Performance Corporate LMS Self-Service Documents Mobile Looking solution for - 1. Staff attendance 2. late marks count and salary deduction accordingly 3. Daily / periodical tasks monitoring, its completion record and accordingly performance monitoring. 4. Penalties (Unable to see anywhere in Zoho) management - making rules and marking penalties 5. Bonus, rewards management 6. salary sleep generation 7. performance monitoring etc
I am seeking a professional with expertise in Indian GST compliance who can provide a full service for filing GSTR 9 & 9C. I am using Zoho Books for my accounting. Key Responsibilities: - Comprehensive assistance with the full filing of GSTR 9 & 9C - Ensuring all data is accurately represented and compliant with GST regulations - Timely submission of the tax returns Please note, I have all necessary financial data ready for this filing, so the focus will be on the actual filing process. Ideal Skills and Experience: - Extensive knowledge and experience with GSTR 9 & 9C filing - Proficient in using Zoho Books - Strong attention to detail to ensure accuracy and compliance I am looking for a freelancer who can handle this task efficiently and professionally. Thank...
I'm looking to create a custom application in Zoho Creator specifically tailored for educational purposes. The application will need to have: - A comprehensive student database - Course management features Ideal candidates for this project should have extensive experience with Zoho Creator and app development. A background in education and understanding of educational app requirements would be a significant advantage. Please provide examples of similar projects you've completed.
Hi, I can enhance your Elementor site’s SEO, speed, and performance while integrating SmartSuite for CPT management and Zoho CRM for seamless data flow. I’m experienced in WordPress, SEO, and integrations, and I’m available at $10/hour in CST timezone. Let’s optimize your site efficiently! Best regards, Nazmul Alom
I'm looking for a seasoned professional to enhance my Elementor website's search engine performance and speed. The project also requires integrating SmartSuite to manage a custom post type (CPT) and custom fields, along with connecting Zoho CRM for a smooth data transition. Ideal Skills and Experience: - Proficient in Elementor and WordPress - Extensive experience in SEO and website speed optimization - Familiar with SmartSuite and its integration with WordPress - Proficient in Zoho CRM and its integration - Knowledge of managing custom post types (CPT) and custom fields - Able to provide strategies for improved search engine ranking Please note, while the primary focus is on improving the site's SEO, the scope of the project may evolve based on your expertis...
I am in need of an experienced freelancer who can optimize my Elementor website for speed and SEO. The task also involves connecting SmartSuite to push changes to a custom post type (CPT) and custom fields, along with integrating Zoho CRM for seamless data flow. Key tasks include: - Website speed and SEO optimization - SmartSuite integration with a CPT and custom fields - Zoho CRM integration The ideal candidate should have a strong background in website optimization and extensive experience with both SmartSuite and Zoho CRM. Please note that specifics regarding website speed optimization and SEO elements to prioritize, as well as specific SmartSuite features to integrate have been left open for your professional input. Your expertise will be instrumental in determ...
