As an accomplished Product Manager with over 15 years of experience, I excel in defining and executing product vision and strategy. My expertise encompasses the development of user-centric products that address real-world challenges and deliver substantial value. I have a demonstrated history of leading cross-functional teams to successfully launch products in dynamic, agile environments.
Possessing strong multilingual capabilities, I adeptly communicate complex concepts to diverse stakeholders, fostering alignment and collaboration across global teams. My proficiency in navigating various cultural contexts and languages enhances my ability to drive international market strategies and boost user engagement. With a keen analytical mindset and a data-driven approach, I make informed decisions that optimize product performance and elevate user satisfaction.
My core competencies include market analysis, strategic roadmap planning, and user experience enhancement. I am dedicated to leveraging technology and innovation to create products that not only meet but exceed customer expectations.
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Experience
Product Owner
Jan, 2024 - Present
•
11 months, 5 days
CGC Digital Sdn Bhd
Jan, 2024 - Present
•
11 months, 5 days
1. Lead end-to-end digital guarantee product development in collaboration with external financing partners.
2. Manage product/customer journey lifecycle from strategic planning to supporting for overall product success
Subang, Malaysia
Jan, 2024 - Present
•
11 months, 5 days
Assistant Vice President, Product & Channel Development
Sep, 2021 - Dec, 2023
•
2 years, 3 months
Alliance Bank Malaysia Berhad
Sep, 2021 - Dec, 2023
•
2 years, 3 months
1. Lead end-to-end digital product/channel development and delivery, in business controls and tech transformation for consumer and business data across various channels.
2. Collect and conduct analysis on customer journey data and feedback loops to identify customer journey & experience improvements activities.
3. Manage the development of marketing assets, products regulatory, compliance and standard of procedures.
Kuala Lumpur, Malaysia
Sep, 2021 - Dec, 2023
•
2 years, 3 months
Education
Multimedia University
1998 - 2001
•
3 years
Bachelor of Business Administration
Malaysia
1998 - 2001
•
3 years
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