Spanish
Virtual assistant with more than six years of experience, providing top-level customer service, with very good business skills. Interested in meeting customer expectations and focused on achieving objectives, with a business mentality aimed at generating value for companies. With proficiency in time management and attention to detail. I am open to learning new skills, industries, and experiences. My main interest is to be in touch with your main need and available to start immediately.
Skills
Excel,
CRM,
Outlook.
Databases.
Live chat,
Google Meet.
Google Drive,
Slack,
zoom,
Excel Basic,
I Love PDF
Speed Test.
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Experience
Financial Mentor - Virtual Assistant
Apr, 2021 - Jul, 2023
•
2 years, 3 months
LikeU
Apr, 2021 - Jul, 2023
•
2 years, 3 months
- Assessment of the financial situation.
-Developing a personalised financial plan.
-Budget and money management advice.
-Mentoring and emotional support.
-Monitoring and adjustment of the financial plan.
-Customer service.
-Technical assistance.
-Personal assistance.
-Administrative support.
-Project management.
-File and document management.
-E-mail and communication management.
-Agenda management.
Apr, 2021 - Jul, 2023
•
2 years, 3 months
Telemarketer
Jan, 2017 - Oct, 2020
•
3 years, 9 months
Ventas y Servicios
Jan, 2017 - Oct, 2020
•
3 years, 9 months
-Making outgoing calls: As a telemarketer make outbound cold calls to potential and existing customers in order to persuade and motivate customers to donate to the Fundación Cardio Infantil through transactions, achieving 100% sales targets each month.
-Provide quality customer service.
-Handling objections
Jan, 2017 - Oct, 2020
•
3 years, 9 months
Social psychologist
Jan, 2015 - Dec, 2016
•
1 year, 11 months
Fundacion Dame la Mano
Jan, 2015 - Dec, 2016
•
1 year, 11 months
Emotional support.
-Assistance in organising activities
-Participation in intervention programmes
Carrying out education and awareness-raising activities.
-Development of professional skills.
Jan, 2015 - Dec, 2016
•
1 year, 11 months
Education
Virtual Assistant - Customer Service.
2024 - 2024
Colombia
2024 - 2024
Universidad Nacional Abierta y a Distancia
2010 - 2015
•
5 years
Psychology
Colombia
2010 - 2015
•
5 years
Verifications
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