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Francis Jonee D.

@dyfrancisjonee

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Customer Support, Billing, Retention, Trainer.

$10 USD / Hour
・
Flag of
Philippines (4:37 AM)
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Joined on January 6, 2023
$10 USD / Hour
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Get Your Time Back by Relaying your Task! RelayTask, is a leading provider of virtual assistance and support services to businesses in various industries. We specialize in cold calling, appointment setting, customer service support, and administrative tasks. We understand the importance of having a talented and reliable team to support your business needs. Our team of highly skilled and experienced virtual assistants are experts in cold calling, appointment setting, and customer service. They are able to work remotely, ensuring that your needs are met in a timely and efficient manner. Our virtual assistants are trained to handle all aspects of the sales process, from lead generation to appointment setting, and will work closely with you to ensure that your business goals are met. Things that we can do for you as a Virtual Assistant: Copywriting Website design and editing Email Management Cold Calling Customer Support Retention Specialist Billing Customer Support Real Estate VA Offline/Online Data Entry Jobs Web Research Jobs LinkedIn Data Collection Companies Emails Research B2B Lead Generation Contacts and Email Research for Marketing and Business Purposes Email Marketing Lists Social Media Research Microsoft Excel Data Cleaning PDF to Excel/CSV Conversion Copy Paste Tasks Data Capturing from Websites Data Collection Data Mining Mailing Lists Creation Business Cards into Ms. Excel Typing Work email finding address personal virtual assistant Administrative support
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Portfolio

Portfolio

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Experience
Operations Manager
Nov, 2019 - Present
•
5 years, 1 month
Relaytask
Nov, 2019 - Present
•
5 years, 1 month
Responsible for overseeing and managing the day-to-day activities of a business or organization. This includes planning and implementing strategies for productivity, efficiency, and quality control. I also handle budgeting, logistics, and supply chain management, as well as employee supervision and training. I always ensure that the organization's operations run smoothly, efficiently, and in line with its goals and objectives.
Nov, 2019 - Present
•
5 years, 1 month
SDW Web Solutions
Sep, 2016 - Jul, 2019
•
2 years, 10 months
Operations Manager
Sep, 2016 - Jul, 2019
•
2 years, 10 months
Deployment of open source power dialing software like ViciDial, GoAutodial and etc. Configuratiion of user, carriier, campaignm DID, Deployment of softphones, eyebeam, xlite, zoiper, and etc. Expert in configuring Ringcentral phone system, call ques, user creation, call routing, sip phones settings. Can configure jive and mighty call as well and other VOIP system. Handled a group of lead miners to collect data's based on clients niche.
Appointment Setter Manager
Sep, 2016 - Jul, 2019
•
2 years, 10 months
Responsible for scheduling appointments for sales representatives or other team members. This includes identifying potential customers, making initial contact, and setting a time and date for a meeting. I'm also responsible for managing a team of appointment setters, tracking performance and providing training and support. The overall goal of this role is to generate leads and increase sales through successful appointment setting.
Sep, 2016 - Jul, 2019
•
2 years, 10 months
Tier 2 Customer and Retention Specialist
May, 2014 - Mar, 2016
•
1 year, 10 months
[24]7
May, 2014 - Mar, 2016
•
1 year, 10 months
Provide phone assistance on a wide variety of customer issued and Australian telco processes. Determine customer concerns and offer appropriate solutions. Solve basic and escalated customer problems related technical and address billing concerns.
May, 2014 - Mar, 2016
•
1 year, 10 months
Education
Ateneo de Naga University
2000 - 2004
•
4 years
Bachelor of Science in Entrepreneurial Studies
Flag of
Philippines
2000 - 2004
•
4 years
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