I am Alejandra Carrillo, and I have skills related to human resources and customer service roles, which allow me to provide comprehensive and personalized support to businesses and entrepreneurs. With my experience in recruitment, selection, onboarding, training, and process improvement in customer service, I can manage administrative tasks such as agenda coordination, customer service, and project organization, optimizing time and increasing productivity for my clients. Additionally, I have skills in content creation, email management, report preparation, and activity planning. My focus on organization, effective communication, and problem-solving allows me to quickly adapt to the specific needs of each client, offering reliable, proactive, and high-quality service.
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Experience
Customer Service Analyst
Apr, 2024 - Dec, 2024
•
8 months, 1 day
BRM SAS
Apr, 2024 - Dec, 2024
•
8 months, 1 day
Attending to and resolving inquiries, managing complaints, providing information about products or services, recording data in the system, making sales or promoting offers, and assisting with technical issues. They must also follow up on pending cases, manage appointments or orders, maintain customer satisfaction, and collaborate with other departments to ensure efficient and high-quality service. All of this with the aim of providing a positive experience and fostering customer loyalty.
BOGOTA, Colombia
Apr, 2024 - Dec, 2024
•
8 months, 1 day
Human Resources Management Analyst
Jan, 2020 - Mar, 2023
•
3 years, 2 months
HABI.CO
Jan, 2020 - Mar, 2023
•
3 years, 2 months
Selection (Profile creation with team leaders, sourcing, report delivery, interviews, hiring)
Well-being (Creation of the annual well-being plan focused on mental and physical health, special dates, communication with providers, quotes, activity execution, and delivery of supplies)
Management of disciplinary processes
Record and reporting of payroll updates
Execution of the onboarding plan
Benefits Administration
BOGOTA, Colombia
Jan, 2020 - Mar, 2023
•
3 years, 2 months
Education
Universidad El Bosque
2020 - 2025
•
5 years
Professional in Psychology
Colombia
2020 - 2025
•
5 years
Verifications
Accept rate
100%
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