• Answering incoming and doing outgoing calls. • Responding to customers / clients questions and complaints. • Assisting customers / clients through basic troubleshooting and set up process. • Provide products / services information. • Offering basic assistance in anyways that can help customers / clients needs. • Performing back office works when needed.

• Provides Administrative support to ensure efficient operation of office. • Answering and directing phone calls to relevant staff. • Schedules meetings and support visitors. • Taking notes and minutes in meetings • Carries out administrative duties such as filing, typing, copying, binding, scanning, etc. • Processing and directing mail. • Writing and issuing emails to teams and departments on behalf of teams or senior staff. • Ordering and taking stock of office supplies.

1. Accurate Data Entry 2. Verification and Error Correction 3. Data Formatting 4. Data Cleaning 5. Data Categorization and Tagging 6. Database Maintenance 7. Data Conversion 8. Data Retrieval 9. Confidentiality 10. Software Proficiency