I am Ana Cecilia, a self-employed professional and graduate in Business Administration, with more than 20 years of experience in customer service, incident resolution and administrative management. Throughout my career, I have worked for four years as a management assistant and ten years in hotel reception, where I perfected my skills in billing, accounting and personalized attention.
My focus has always been customer satisfaction, ensuring a balance between their needs and business objectives. I specialize in the use of digital tools such as CANVA, Stripe, ChatGPT, Notion, Shopify, Trello, Slack, Google Docs, Loom, Toggl Track and Google Drive, in addition to mastering the Office suite, social media management and platforms such as Booking and Airbnb.
Throughout my career, I have developed effective communication, excellent problem-solving skills and a strong teamwork spirit, always with a results-oriented approach.
I am excited about the possibility of facing new challenges and contributing my knowledge and experience to the success of your team. It will be a pleasure to collaborate together!