Hi,
I am excited to assist in developing the AI Receptionist service you've described, leveraging Twilio for communication and Python with OpenAI's realtime API for intelligent interaction. The project will use a LAMP stack frontend with a PHP + MySQL backend to power the web app.
The AI receptionist will handle basic inquiries using a knowledge base provided by the customer, book calendar appointments using the Calendly API, and support multiple languages automatically through OpenAI's real-time API. The web app will allow users to purchase a phone number from Twilio and log data in MySQL. Users will be able to select a service plan, make payments via Stripe, and record transactions in MySQL.
They will have the option to review past calls, view call summaries, transcripts, and hear call recordings. The app will integrate with Calendly for easy appointment management and allow users to select a forwarding number for human escalation, as well as set escalation hours. The AI receptionist will highlight important notes and action items after each call. If the AI cannot answer a question, it will escalate the inquiry to a human agent.
I have the ideal skills in LAMP stack development, Twilio integration, Python, and OpenAI API to bring this project to life. Let's collaborate to ensure its success.
BR,
Umar