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Lydia J.
@lydiaj8
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Customer service representative
$10 USD / Hour
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Nigeria (4:29 AM)
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Joined on January 9, 2025
$10 USD / Hour
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As a highly motivated and dedicated customer service professional, I possess a strong passion for delivering exceptional experiences that exceed customer expectations. With 4 years years of experience in providing top-notch support, I have developed a unique blend of skills that enable me to effectively resolve customer issues
I am passionate about delivering exceptional customer experiences that drive loyalty, retention, and growth. I am committed to staying up-to-date on industry trends, best practices, and emerging technologies to continuously improve my skills and knowledge. I am excited about the opportunity to join a team that shares my passion for customer service and is dedicated to making a positive impact on customers' lives.
As a Customer Care Representative, I provided exceptional service to clients via phone, email, and chat. I resolved issues, addressed concerns, and offered product information, ensuring timely and professional solutions. My excellent communication skills and product knowledge ensured high customer satisfaction ratings.
F.C.T, Nigeria
Sep, 2021 - Nov, 2022
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1 year, 2 months
Education
National Open University of Nigeria
2016 - 2019
•
3 years
Bachelor degree
Nigeria
2016 - 2019
•
3 years
Qualifications
Customer care certification
2019
Open university Abuja
As a Certified Customer Service Representative (CCSR), I possess expertise in delivering exceptional customer experiences. My certification, issued by the Open university Abuja validates my knowledge and skills in customer service principles, communication, problem-solving, and customer relationship management. I am committed to providing top-notch service, driving customer loyalty, and exceeding customer expectations.
2019
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