Post-Migration ID Usage Analysis
$10-30 USD
Paid on delivery
I'm seeking a professional to analyze and articulate the rationale for using old IDs versus ServiceNow IDs following a system upgrade migration. The main focus will be on the Customer Service department's reliance on old IDs for user familiarity.
Key Areas of Focus:
- Assess and document the reasons for the preference for old IDs, particularly in relation to the Customer Service department.
- Evaluate the potential impacts on user experience, system compatibility, and legacy data integration.
- Provide a balanced perspective on the benefits and drawbacks of each ID type.
Ideal Skills and Experience:
- Strong analytical skills with a background in IT and Customer Service systems.
- Excellent communication skills for clear and concise reporting.
- Experience with system upgrades and ID migration processes, particularly with ServiceNow.
Project ID: #38582066
About the project
7 freelancers are bidding on average $30 for this job
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