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Rachel E.
@rachelegbe2
4.7
7
3.1
3.1
100%
Sales Operation | Social Media Management | VA
$5 USD / Hour
・
Nigeria (10:23 PM)
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Joined on August 27, 2023
$5 USD / Hour
・
I’m a versatile professional with expertise in sales, virtual assistance, and social media management. With a strong foundation in branding, AI, and graphic design, I help businesses create impactful online presences. I’m proficient with CRM platforms like HubSpot, Salesforce, and Zoho, as well as project management tools such as Trello, Asana, and [login to view URL]. I also utilise social media tools like Hootsuite and Buffer and design software like Canva and Adobe Creative Suite. Whether managing content, building engagement, or streamlining processes, I deliver tailored solutions that produce results.
As a Social Media Virtual Assistant for Sweet Furnitures, I optimized profiles on Facebook and Instagram, boosting follower engagement by 70% in 4 months. I scheduled posts using Hootsuite and Buffer, maintained a 95% customer response rate within 30 minutes, and contributed to campaigns that increased sales by 5%. I also grew the follower base by 15% in 6 months, enhancing brand awareness and visibility
Columbus, United States
Mar, 2024 - Present
•
8 months, 26 days
Social Media Virtual Assistant
Feb, 2024 - Jun, 2024
•
4 months, 1 day
e-Merge Real Estate
Feb, 2024 - Jun, 2024
•
4 months, 1 day
As a Social Media Virtual Assistant at E-Merge Real Estate, I optimised social platforms, driving a 60% boost in engagement within 4 months. I developed content strategies, scheduled posts via Buffer, and ensured prompt responses with a 90% inquiry resolution rate. By collaborating on marketing campaigns, I contributed to a 10% increase in leads and strengthened the brand's online presence, resulting in higher visibility and customer interest.
Columbus, United States
Feb, 2024 - Jun, 2024
•
4 months, 1 day
Customer Support Representative
Aug, 2021 - Aug, 2023
•
2 years
Bloom Choices Media
Aug, 2021 - Aug, 2023
•
2 years
Worked as a customer support to help streamline customer Support and manage sensitive customer information
Aug, 2021 - Aug, 2023
•
2 years
Education
Salesforce Sales Operations Specialization
2023 - 2023
United States
2023 - 2023
Qualifications
Salesforce Sales Operations Specialization
2023
Coursera
This certification program provided in-depth training in the following key areas:
? Sales Process Optimization
? Salesforce Automation: Leveraging Salesforce automation tools to streamline sales operations and enhance productivity.
? Forecasting and Pipeline Management: Proficiency in forecasting and managing sales pipelines for better decision-making.
? Performance Analytics: Utilizing advanced analytics and reporting to track sales performance and drive data-driven strategies.
2023
Certifications
US English
P
Preferred Freelancer Program SLA
US English
Basic Numeracy
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