Prem M.

A highly skilled and results-driven professional with over 9 years of experience in customer service, operations management, and team leadership. Proven expertise in improving operational efficiency, driving customer satisfaction, and fostering high-performing teams. Adept at using CRM tools like Salesforce and Zendesk, and excelling in strategic planning, problem-solving, and conflict management. Successful track record of developing and implementing training programs, optimizing processes, and creating action plans to boost team performance and minimize attrition. Recognized for maintaining high customer satisfaction (CSAT), achieving operational goals, and leading by example to improve service quality and business outcomes. Fluent in English, Tamil, and Kannada, with a strong commitment to delivering exceptional results in fast-paced environments.