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Mourad D.

@Mouraddrifa7

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Multilingual customer service and remote work

$20 USD / Hour
Flag of
Morocco (2:29 AM)
Joined on December 21, 2024
$20 USD / Hour
I am an experienced customer service professional with a strong background in hospitality, content management, and community engagement. Fluent in Arabic, English, and French, I specialize in delivering exceptional customer experiences, managing tasks remotely, and adapting to diverse work environments. My skills include problem-solving, team leadership, and social media moderation, making me an asset for roles that require strong communication and organizational abilities.
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Experience
Multilingual Customer Service Specialist
Jan, 2020 - Present
4 years, 11 months
Delta Atlas Hotel / Chili’s Restaurant
Jan, 2020 - Present
4 years, 11 months
I am a customer service professional with over 2 years of experience, specializing in resolving customer inquiries and providing multilingual support in Arabic, English, and French. I excel at managing customer relationships, handling complaints, and ensuring client satisfaction in remote environments.
Flag of
Casablanca , Morocco
Jan, 2020 - Present
4 years, 11 months
Education
Bachelor’s Degree in Hospitality Management /English Studies Edgware Academy, London
2011 - 2015
4 years
Flag of
United Kingdom
2011 - 2015
4 years
Qualifications
Diploma in Hospitality Management, Hospitality Centre ; Advanced English Studies
2015
Diploma in Hospitality Management, Hospitality Centre/Advanced English Studies, Edgware Academy
Experienced customer service professional with 5+ years in hospitality and content management. Skilled in remote support, customer engagement, and problem-solving. Fluent in Arabic, English, and French, with a proven ability to deliver high-quality results in diverse environments. Committed to helping clients achieve their goals through reliable and efficient support services
2015
Publications
Multilingual Support Strategies in Customer Service
2023
Self-Published
Experienced customer service professional with over 5 years in hospitality and content management. Fluent in Arabic, English, and French, I specialize in providing high-quality remote support and managing customer inquiries. Known for strong communication, problem-solving, and adaptability in diverse working environments. Committed to helping clients achieve their goals through efficient, reliable support and service excellence
2023
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