Md Saiful A.

Hey there! From the hustle and bustle of New York to the laid-back vibes of Long Island City, and everywhere in between, I've fine-tuned my skills in everything from keeping your hardware humming to squeezing every last drop of performance out of your software. So, with over 5 years of experience in the IT industry, I bring a wealth of expertise to the table in IT support and technical services. Certified in Microsoft 365, AWS, and CompTIA, I'm your go-to for seamless IT solutions. Let's see about how I can help streamline your tech needs! Proficiency in Service Desk Management Tools Familiarity with Ticketing Systems (e.g., Ivanti, ServiceNow) Expertise in Remote Desktop Tools (e.g., Remote Desktop Protocol, Zoho) Support for Communication Systems (e.g., Outlook, Microsoft Teams, Zoom) Troubleshooting various Operating Systems (Windows, MacOS, Chrome OS, Linux) Assistance with Office Productivity Software (Microsoft Office, Google Workspace) Management and Troubleshooting of Antivirus Software and Firewalls Basic Networking Issue Troubleshooting (Connectivity, DNS, IP) Utilization of Network Monitoring Tools Proficiency in Hardware Diagnostic Tools Active Directory User Account Management Deployment and Management of Software Installations (e.g., Microsoft SCCM) Configuration and Support of Mobile Devices through MDM Solutions Implementation and Support of Endpoint Security Solutions Basic Support for Cloud-Based Services (Microsoft 365, Google Cloud) Monitoring and Management of Backup Solutions Installation, Upgrading, and Maintenance of Computer Hardware Diagnosis and Resolution of Software-Related Issues Management of Hardware Assets and Documentation Configuration of BIOS/UEFI Settings Maintenance of Wired and Wireless Network Connections Application Support and Issue Resolution Collaboration with Development Teams for Issue Escalation Basic Database Tasks (Querying, Data Integrity, Optimization) Routine Maintenance of Printers and Troubleshooting Assistance with Wireless Network Setup and Troubleshooting Training for Customers on Technology Products and Software Applications Assistance with Technology Product Selection Handling of Returns, Exchanges, and Warranty Claims for Technology Products Rapid IT Support and Issue Resolution within 24 hours Implementation of Electronic Data Interchange (EDI) Data Analysis and Presentation for Evidence-Based Decision Making