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Gulnaz B.
@naaz3303
5,0
31
6,0
6,0
97%
Managing Director at my own firm
$50 USD / hora
・
India (4:43 p. m.)
・
Se unió el enero 25, 2012
$50 USD / hora
・
IT firm based in Mumbai- India
Web: Core: PHP, HTML, CSS, WordPress, Javascript, HTML, CSS, Angular, node.js, Ruby on Rails, React.js, ASP.NET, React Native, ExpressJS, AJAX, MVC, VB.NET, WPF, CMS, JSON, Vue.js, Docker, Odoo, RESTful API
Web Design - WordPress / Shopify/Wix/JavaScript
Mobile App Developement.
Currently Managing a company dealing in
Web Designing and Development
E-Commerce Solution
Mobile App Design and Development
Digital Marketing SEO Services
Testing and Operational Support
Hosting & Maintenance
Data Management & Monthly Support
I worked for 10 years in Banking sector for client like Citibank,Chase, Capitalone & Gulf Banks.
My core responsibilities were
Taking care of the oversea centers-SRILANKA /PHILLIPINES/PAKISTAN /MIDDLE EAST/US/UK/CANADA was responsible to start up a center SRILANKA & KERALA now handling collection target and managing recovery collections for 24 gulf banks portfolio.
• Capacity of managing a group of over 50 managers and collectors.
•undertakes administrative projects and coordinates activities in support of organisational objectivesresponds to inquiries concerning services provided and related information access policies and procedures
• prepares and reviews submissions and reports concerning the organisation's
activities• collects and analyses data associated with projects undertaken, and reports on project outcomes
If you value integrity, then this is the development team for you. Great work ethic, stayed late to help me meet a deadline. First class operations and world class skills.
profile ( Risk Management & Deliquency of Personal Loan portfolio for WEST region - India).
Understand the impact of this customer to your business. Both in terms of size and cash flow.
Generating reports to higher management in terms of daily milestones & cash recovery.
Maintaining and meeting the set targets of Roll forward and roll backward ratio.
? Training & Coaching the new hires.
? Analysing & Manging Team performance report .
? Motivating the Team Members.
? Guiding the underp
jul, 2008 - jun, 2011
•
2 años, 11 meses
Zonal Manager
sept, 2006 - jul, 2008
•
1 año, 10 meses
Bilkish Associates Pvt Ltd
sept, 2006 - jul, 2008
•
1 año, 10 meses
Job Title : ZONAL MANAGER (September06-July 2008)
Job profile ( Recovery/Risk Management of Expats Customers, Credit Cards & loans)
o Taking care of the oversea centers-SRILANKA /PHILLIPINES/PAKISTAN /MIDDLE EAST/US/UK/CANADA was responsible to start up a center SRILANKA & KERALA now handling collection target and managing recovery collections for 24 gulf banks portfolio.
o Capacity of managing a group of over 50 managers and collectors.
o undertakes administrative projects and coordinates
sept, 2006 - jul, 2008
•
1 año, 10 meses
Project Manager Chase Collections
abr, 2003 - jun, 2006
•
3 años, 2 meses
Zenta Technologies Pvt Ltd
abr, 2003 - jun, 2006
•
3 años, 2 meses
Job Title : Customer Relationship Advisor (April 03-May 04)(capital one)
Job profile
? Collections for past due and overlimit credit cards.
? Maintaining good call quality with productivity.
? Analysing Credit history & Offering best financial solution.
? Coaching of On Job Training Advisor's in the Team.
Achievements
? Awarded as the " Best New Hire" ( September 2003)
? Certified in recognition of (VOC)- Voice of the Customer in August 2003 from Hampton Quality Team--
abr, 2003 - jun, 2006
•
3 años, 2 meses
Educación
TyBcom
2002 - 2003
•
1 año
India
2002 - 2003
•
1 año
Calificaciones
Awarded as the “Star Performer”for best Flow rate
2009
CITIGROUP
Awarded as the “ Star Permorfer Oct 2009”for best Flow rate
2009
Certified for Excellence in Advisors Productivity
2004
Zenta-Chase Collections Project
Certified for Excellence in Advisors Productivity for ( December 2003 till May 2004)
2004
Voice of the Customer in August 2003 from Hampton Quality Team—NCO
2003
Zenta Technologies ltd
Certified in recognition of (VOC)- Voice of the Customer in August 2003 from Hampton Quality Team—NCO
2003
Certificaciones
P
Preferred Freelancer Program SLA
US English
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