I'm seeking a seasoned GoHighLevel (GHL) professional to enhance my agency's operations. Key tasks will include setting up the agency and its sub-accounts, configuring an IVR system, implementing a payment gateway, and developing funnel pages. Key Responsibilities: - Agency Setup: Create sub-accounts, configure the IVR system, set up the payment gateway, and integrate Voice AI. - Automation: Streamline processes and workflows triggered from online forms, with data being saved in the GHL CRM, Google Sheets, and email. - AI Integration: Link an AI Bot to all social accounts and set up Voice AI. - Development: Create funnel pages and a logo. - Documentation: Prepare comprehensive documentation for all tasks. Please provide your hourly rate and an estimate of total h...
...and incorporate the PSD design into the WP template. Create a new template with name Create a new page with title “Homepage” and assign template to this page. This page should also be marked as your frontpage. Please create a theme settings page (without using any plugin). Theme settings should include the following- Image Upload for Logo Phone Number Address Information Fax Number Social Media Links Menu should be created within WordPress You can use Contact Form 7 for the form Page content should be manageable within Wordpress. How to submit test: Please make sure you’ve followed the above instructions before submitting your skills test. Please follow instructions below to submit: Export the database in sql format Create a single Zip file of your WordPress ...
...multiple user accounts with email and password authentication. Key features of the dashboard include: - **Voice Call Functionality**: The dashboard should support all aspects of voice calls using Twilio. - **Call Recording**: A feature that allows users to record their calls. - **Call Analytics**: Delivering insights and statistics to users about their calls. - **Interactive Voice Response (IVR)**: Integrating a system that can interact with callers and route calls accordingly. Ideal candidates for this project should have extensive experience with Python, Twilio and dashboard development. Skills in creating robust, user-friendly interfaces and implementing strong security measures for account authentication will be highly valued. Please include relevant samples of your wo...
I'm in need of a professional female voiceover for my IVR calls. The voiceover should be performed in a professional tone, and in the following Languages: Telugu, Kannada and Hindi. Please only apply if you have experience with IVR voiceovers and can deliver high-quality audio files.
I'm in need of a professional female voiceover for my IVR calls. The voiceover should be performed in a professional tone, and in the following Languages: Telugu, Kannada and Hindi. Please only apply if you have experience with IVR voiceovers and can deliver high-quality audio files.
I need a freelancer to create a photo collage for me with a modern and sleek style. The collage will be used for 13 different images, all containing different personalized messa...incorporated into the images. Ideal Skills: - Graphic Design - Proficiency in photo editing software - Creative thinking and attention to detail Specific Details: 1280x769 px at 72 DPI. All uploaded logos should be on the collage with my picture. The example pic shows my name (Voice Vox) and it should also say Exclusively on Fiverr! Each photo should have a banner across with the text: Telephony/IVR ONLY DJ Drops ONLY Radio Imaging ONLY Corporate ONLY Radio/TV Commercial ONLY Streaming ONLY Podcast ONLY E-Learning ONLY Explainer ONLY Video Game/Character ONLY Political ONLY Audiobook ONLY Audio Ed...
I need to create a simple WordPress theme settings page. It should be done in 30 minutes. I will provide PSD and theme file. Please create a theme settings page (without using any plugin). Theme settings should include the following- - Image Upload for Logo - Phone Number - Address Information - Fax Number - Social Media Links - Menu should be created within WordPress - You can use Contact Form 7 for the form - Page content should be manageable within Wordpress. Skills Required: - WordPress development - PHP - CSS - HTML - Experience with creating WordPress theme settings pages
I am in need of a customized IVR system for Vicidial Park CALL IVR Function. The IVR needs to capture customer contact information and store it in a database. This system should be able to collect dtmf response saved as number from customers which is a default function in VICIDIAL. Just need to implement that function. Requirements: - Experience with Vicidial Park is highly preferred - Expertise in creating and customizing IVR systems - Skills in database management and data storage The collected customer contact details should be stored in a database for future use. Please note, this project does not require sending the information via email, only storing it in the database.
As a travel company, we are in need of a seasoned...Responsibilities: - Set up a comprehensive VoIP and GSM network call center solution - Facilitate both inbound and outbound call services - Ensure the system is scalable and robust Ideal Skills and Experience: - Extensive experience in setting up VoIP and GSM network call center solutions - Proficient in call routing and management systems - Knowledgeable in designing Interactive Voice Response (IVR) systems - Skilled in implementing call recording and analytics systems - Familiarity with the requirements of a travel company would be an advantage Please note that we are starting from scratch, thus the successful candidate will have the unique opportunity to build a state-of-the-art call center solution tailored specifically for ...
...through an integrated IVR system (Acefone). - Note-taking: Agents should be able to jot down comments and set follow-up reminders. - Quotation Sending: Agents need the ability to send quotes via email or SMS, which will include a payment link. - Payment Integration: This link should be integrated with Stripe and PayPal, using embedded forms hosted on these platforms. - Admin Control: An admin login is required for adding users/agents. The entire design has been completed on Figma, and I am looking for an expert in React, NodeJs, and DynamoDB to bring it to life. Any additional tech stack recommendations are welcome. Authentication: - The system will use a straightforward Email and password authentication system for both agents and admin. IVR Service: - The integrated...
...or individual to create an app similar to Superfone. The app will be a business communication solution designed to centralize and manage inbound and outbound calls for businesses with features like IVR, call recording, team collaboration, and CRM integration. Key Features Required: 1. Business Phone Number Management: • Support for app-based business phone numbers. • Shared usage across multiple team members. 2. Call Handling: • Inbound and outbound calling through the app. • Call routing options: parallel ringing, sequential ringing, and call transfer. • Interactive Voice Response (IVR) for directing calls to departments or individuals. 3. Call Recording and Analytics: • Automatic call recording. • Access to detailed call logs...
I'm in need of a professional male Hmong voice talent. The project entails recording a script of approximately 2,600 words for an IVR (Interactive Voice Response) system, primarily for customer support. Key Requirements: - Voice should be professional and formal - Experience in voice work for IVR systems is a plus - Ability to deliver high-quality audio - Flexibility to work either from your home studio or on-site in our studio in Thailand - Ideal candidate must be a native Hmong speaker to ensure accurate pronunciation and cultural appropriateness. The ideal candidate will have a clear, articulate voice with the ability to convey a professional tone. Please provide samples of similar work if available.
...clinics and doctors. I need document upload to be super easy for the clinics sending documents to me. I would prefer they not fax documents to me. - Enable sending documents to other clinics while maintaining their quality, including color and formatting. Again, avoiding faxing. Send a security compliant email to deliver the documents I'm sending to them. - Ensure the entire process is user-friendly for both clinics and patients. - Verify and optimize my current workflow for HIPAA compliance. - Implement a comprehensive audit trail system to monitor all document access and transfers. Current Tools: - SmartClinix as my primary EMR. - Intermedia for phone, fax and SMS patient communications. - Potential consideration of switching to Athena EMR. Ideal Candid...
...Cisco Call Manager (v. 12.5) when fax systems try to use the T38 protocol, but the destination does not support it. Instead of receiving a reject code indicating that the destination does not support T38, I am getting hang-up (hup) or disconnect (dis1). I would like to know if it's possible to get a reject code (indicating that we do not support this protocol) instead of hup or dis1. If it's possible, how can I achieve this? Both configuration assistance and a potential custom script or solution might be necessary for this project. My fax system is a server-based one. Ideally, I want the server to send an error notification whenever T38 is not supported. Ideal skills for this project include: - Extensive knowledge of Cisco Call Manager - Experience with fax...
Hello everyone, Hope you are doing well. I'm looking for a talented Georgian voiceover artist. The details of the project are yet to be finalized, but it could potentially involve IVR content. Key requirements: - Native Georgian speaker - Experience in voiceover - Versatile tone delivery - Professional recording equipment Looking forward to your bids.
I'm seeking a telephony expert to reset and rebuild my Grandstream UCM6308 system. This project aims to simplif...set up extensions for various departments, including Sales, Support, Product, and Reception. Key tasks: - Resetting and rebuilding the telephony system - Setting up 11-30 extensions for different departments - Integrating an IVR system (in both Arabic and English) using pre-recorded messages Future opportunities: - Discussion on an ad-hoc service and maintenance contract at a later stage Ideal skills and experience for this job include: - Extensive knowledge and experience with Grandstream UCM6308 - Proficiency in telephony system management - Ability to integrate IVR systems - Excellent understanding of setting up multiple extensions - Bilingual (Arabic ...
I'm looking for a professional to set up a Twilio IVR system. The main purpose of this IVR will be routing calls to different departments within our customer service system, primarily Sales and Technical Support. 1. ring 2. press 1 for Spanish, 2 for English 3. if spanish forward the call to another number 4. if English forward the call to a different number. Key requirements: - Extensive experience with Twilio IVR - Understanding of customer service call routing - Ability to set up department-specific call routing - Familiarity with IVR systems used for sales and technical support The ideal candidate would understand the best practices for customer service IVR systems and be able to deliver a seamless, efficient setup.
...and , I need them for collecting personal numbers of healthcare decision-makers and doctors in Switzerland, France, Germany, Italy, and Spain. Key Requirements: - Provide websites that are capable of collecting both doctor's personal numbers and decision-maker's numbers. - The numbers must be personal phone numbers, not clinic, fax, or landline numbers. - The websites should be able to cater to the specified European countries. Essential Details Needed: - Personal phone number of each healthcare professional or decision-maker. Ideal Skills and Experience: - Proficiency in web scraping and data mining. - Experience in lead generation in the healthcare sector. - Familiarity with the specified European countries. - Ability to
I'm looking for an expert to set up Amazon Connect for me with a specific focus on real-time analytics. Key Requirements: - Extensive experience with Amazon Connect - Proven track record in implementing real-time analytics - Ability to deliver a seaml...analytics. Key Requirements: - Extensive experience with Amazon Connect - Proven track record in implementing real-time analytics - Ability to deliver a seamless, user-friendly setup Skills: - AWS expertise - Strong analytical skills - Excellent communication and technical skills Please note that this project does not currently require integration with other AWS services or the implementation of an IVR system or call recording. Your primary focus will be ensuring the real-time analytics feature is fully operational and eas...
I'm in need of a professional Arabic voice over artist for my IVR (Interactive Voice Response) system. Key Requirements: - The primary use of the IVR system will be for customer service, so the voice over should be clear, concise and easy to understand. - The tone of the voice over should be professional, maintaining a level of authority and trustworthiness. - Previous experience with IVR voice overs would be a significant advantage. Ideal Skills: - Native or near-native proficiency in Arabic - Previous experience in voice over work, particularly for IVR systems - Ability to deliver high-quality recordings - Understanding of the requirements for a customer service IVR system
I'm looking for a designer to create a modern, professional business card for me. Key Requirements: - Incorporate my name and title - Include my company logo, fax number, and phone number - Generate a QR code to be placed on the card Design Preferences: - The overall style should be modern - Color scheme should be neutral and professional - Use the blue gradient provided in the branding guide for the logo - Use for website - use 770-800-3455 for phone number - Use 678-302-6127 for fax number Ideal Skills: - Graphic Design - Brand Identity - Print Design Experience with creating business cards is a plus. Please provide samples of your previous work. The business card should adhere to standard size dimensions.
...- Telephony system - Contact center and IVR In the new Microsoft Dynamics setup, I require the following essential features: - Automated call routing - Integration with CRM - Real-time analytics - IVR (Interactive Voice Response) Ideal candidates for this project should have extensive experience with both Mitel and Microsoft Dynamics, particularly in customer service applications. Skills in telephony and Contact Center migration and CRM integration are crucial. Experience with setting up automated call routing, real-time analytics dashboards, and IVR systems within Microsoft Dynamics will be highly advantageous. The project needs to be completed within 3 months. The project should include advanced reporting tools to enhance data analysis. The IVR system re...
I'm looking for a modern styled business card that incorporates specific brand colors and fonts. The card will need to display: - My name and title - Contact Information - Our Company Logo - Fax Number - A QR Code The ideal freelancer for this project should have a strong portfolio in modern graphic design, specifically in corporate branding and business card layouts. Please ensure you're comfortable working with specified brand colors and fonts. Prior experience with QR code integration on business cards will be a plus.
I am in need of a toll-free number that incorporates a basic AI support system. The primary function of this system will be a simple Interactive Voice Response (IVR) system. Key Requirements: - When I Make a call to the customer, it automatically plays a AI recorded voice and then tells customers to (this section for receiving call too) **press different keys for different options of talking*** Such as : Press 1 for account, Press 2 for balance, Press 0 for C,S etc Ideal Freelancer: - Proficient in telecommunication systems setup and configuration. - Prior experience with implementing IVR systems. - Understands the setup for toll-free numbers. - Good understanding of basic AI integration in telecommunication.
I'm looking for a freelancer to record an IVR transcript for my cloud-based, sales and marketing focused IVR system. The recording should be in clear, professional English. Ideal skills for this job include: - Experience with voice-over work - Familiarity with IVR systems - Excellent command of English Please provide samples of your previous work. The recording should have a professional and formal tone.
Our IP telephony provider has gone bankrupt and we need assistance in setting up our Grandstream UCM6308. We currently have a functioning system but lost access to our credentials. Key Tasks: - System reset and credentials recovery - IVR setup: A simple menu with a few options - Configuration of extensions We are uncertain if we have any existing backup files. Your expertise in this area will be invaluable. Budget: Up to $200 for this project. Ideal Skills: - Experience with Grandstream UCM6308 - Proficient in IVR setup and extensions configuration - Ability to perform system resets and recover credentials - Familiarity with IP telephony systems Please reach out if you can assist us in recovering access to our system and setting up our phone system. Thank you.
...an expert who can develop an open-source automation framework for my Amazon Connect-created IVR system. This project involves: - Contacting the IVR number and verifying the welcome/prompt speech using Speech to Text. - Converting user-entered text into speech and sending it to the IVR system. - Continuing the ongoing conversation flow based on user voice commands. The IVR system is designed to handle customer support queries of varying complexities. Key features of the system include speech recognition and text-to-speech conversion. Therefore, I require a professional with: - Proficiency in developing automation frameworks, preferably open-source. - Extensive experience with Amazon Connect and IVR systems. - Strong understanding of speech recognitio...
...Entry on the Mobile Telephone KeyPad it will show to Extension Manager. DTMF IVR INPUT ( When Customer Calls Inbound Number, IVR will Play. IVR may Say "Enter 6 Digit OneTimePasscode" Customer will have a brief period of when they can enter, it will be recorded and displayed in Live Reports to the Extension Manager. Then IVR will Continue. Block IMCOMING. The Extension Manager will be able to Block certain Numbers & Prefixes from the calling centre or be rerouted to another IVR. Call Transfer Able to transfer Calls from one Extension to Another MAIN OBJECTIVE I will need this to work with Magnus PBX to store and manage all DIDS when customers make purchases. MAIN ELEMENTS EXTENSION MANAGER IVR SOUND MANAGER...
I'm in need of a skilled professional who can configure and customize both Asterisk and Issabel for my project. Key Responsibilities: - Set up both Asterisk and Issabel - Configure call routing and IVR - Customize voicemail and call recording features - Set up user extensions and permissions - Implement security measures to protect the system from unauthorized access - Configure SIP/SIP Trunks for external connectivity Please only apply if you have substantial experience with Asterisk and Issabel, specifically in configuration and customization.
I'm looking for a skilled developer to integrate RingCentral FAX with my Perfex CRM. This integration should allow sending faxes directly from the CRM, specifically triggered by the generation of invoices. Key Requirements: - The system should automatically send faxes based on CRM events, with the primary focus on invoice generation. - A deep understanding of both RingCentral FAX and Perfex CRM is crucial. - Prior experience with CRM integrations will be highly valued. - Implement real-time fax status updates within Perfex CRM to monitor if faxes are successfully sent or failed.
...for real-time and historical data. Role-based access control for managing user permissions. Advanced reporting capabilities, including call summaries, profit analysis, and monthly total volume with generated total revenue. Statements can be marked as paid or pending. Integration with third-party CRM systems and external APIs. Mobile-responsive design to ensure usability on different devices. IVR setup and SIP configuration for call routing and interactive services. Support ticket system and knowledge base for user assistance. Requirements: Strong knowledge of telecom software, VoIP technologies, and protocols such as SIP. Experience with developing number management and call routing systems. Proficiency in backend frameworks and database management, particularly for h...
Need text date parsed to spreadsheet. The file is in txt. The delineators for each record are as follows. The name is repepated twice and ends with an email address. The name does not need to appear twice in the same ro...addreess. This should be a clickable link. Here's an example of the data: Daniel Name Name Daniel Name Name Bar #120896 Eligible to Practice Law in Florida Cohen, Chase, Hoffman & Schimmel, P.A. 9400 S Dadeland Blvd Ste 600 Miami, FL 33156-2841 Office: XXXXX Cell: XXX Fax: XXX email @ And one with "nickname": Douglas Elias Ede Douglas Elias Ede "Doug" Bar #764787 Eligible to Practice Law in Florida Attorney at lasw 30th Fl 80 SW 8th St Ste 3000 Miami, FL 33130-3026 Office: 1234567899 Cell: xxx-xxx-xxxx Fax: x...
I'm looking for a professional voice-over artist to record 6-10 prompts for an IVR system intended for an information hotline. The recordings need to be in both English and Arabic, with a tone that is professional and formal. Key Requirements: - Recordings in both English and Arabic - 6-10 different voice prompts - Professional and formal tone Ideal Skills: - Native or near-native proficiency in English and Arabic - Experience in voice-over work, particularly for IVR systems - Ability to deliver high-quality, clear recordings
...Windows server and provide comprehensive instructions on how to manage a call centre with it. Key Requirements: - Vicidial Installation: The system is brand new and requires a fresh setup. You will need to recommend and install the appropriate version of Vicidial for Windows. - Training: I need detailed instructions on how to place a toll-free number (TFN), set up an Interactive Voice Response (IVR), and handle calls using the system. - Expert Knowledge: You should have extensive experience with Vicidial and call centre operations. Please include any relevant certifications or experiences in your proposal. This project aims to have a fully operational call centre system with the necessary training for effective usage. The call centre will have up to 10 agents. Please provide ...
...broadcast system complete with IVR and call transfers to an external Vicidial server, using the actual customer caller ID. Key Responsibilities: 1. Efficiently configure FusionPBX call for call broadcasting and transfer it on ivr press1 transfer. 2. Implement an IVR system that allows callers the option to speak to a representative. 3. Manage caller ID for outbound calls. 4. Integrate with an external Vicidial server. Additionally, I need: - The creation of an outbound survey campaign with DTMF logging and detailed reporting. - A comprehensive setup of a cloud server web firewall for enhanced security for FusionPBX. - An end-to-end standard operating procedure (SOP). Ideal skills for this job include: - Extensive experience with FusionPBX. - Proficiency in set...
I require assistance with sending a FAX through a traditional machine. The document is a form or an official paper. Ideal skills and experience for the job: - Familiarity with traditional fax machines - Experience in sending official documents via fax - Attention to detail Please note that the budget for this task is $15 AUD.
...Maintain records of interactions and outcomes. Speech-to-Text Conversion: Convert audio from the calls into text format for analysis. High accuracy in transcription for better response management. Customizable Responses: Based on responses received, the BOT should be able to engage in pre-determined dialogues or escalate based on the campaign's needs. Requirements: Experience with dialer systems, IVR BOTs, or similar call automation setups. Strong skills in speech recognition and text-to-speech integration. Ability to handle datasets and storage solutions for call data. Experience with integration on different platforms and telecommunication APIs. Duration: 2 weeks If you have experience in these areas, please apply with examples of similar projects you’ve complete...
...logging of calls - Configure screen pop-ups on incoming calls - Setup an auto-dialer and voice broadcasting - Enable call transfer functionality to forward calls to other representatives - Integrate voicemail system for missed calls - Implement automatic call recording for quality assurance - Provide detailed call analytics and reporting within Salesforce - Set up an Interactive Voice Response (IVR) system - Enable custom caller ID for different departments or agents - Send real-time notifications for missed calls and voicemails - Create a system for call escalation to higher-level support - Support for automated outbound call campaigns You will need: - Extensive experience with Asterisk 18 - Proficient skills in Salesforce - Prior work with CTI Connectors - Knowledge in setting...
...Display - Large Format Digital Printing - **What We Offer:** - Single and multicolor printing. - Printing on metal, plastic, glass, and paper surfaces. - Competitive pricing with fast turnaround times. - Commitment to the highest quality standards. **Navigation Menu:** - Home Page - About Us - Services - Portfolio - Contact Us **Footer:** - Company logo - Phone number: (444) 555-6666 - Fax: (777) 888-9999 - Address: 1234 Main St, Windy City, IL 60000 - Additional navigation links (optional: quick links to services) - Newsletter subscription option to engage visitors. **Design Tone:** - Professional and trustworthy - Clean and modern - Reflective of the company’s expertise and tradition **User Flow:** - Users can scroll down to a visually appealing display of ...
I'm looking for a top-tier MCA-based CRM, similar to , with a twist - it needs to be a fully-fledged SaaS. The CRM should cater to three primary user roles: the Sales team, Marketing team, and Customer support team. Key Features: - Best in Class CRM - New A.I Qualifying Tool - Pre-Built Marketing Automations - Email/SMS Marketing - Deal flow Pipeline - Integrated Phone Dialer - IVR Phone System - Drag & Drop Website Builder - Call Tracking - Next-Gen Analytics & Tracking - Outbound/Inbound Calling - Power Dialer - Reputation Management - Appointment Automation - Unified Messaging - Lead Management - Social Media Poster - Training Center - One On One or Team Zoom Onboarding This needs to be a 'Plug & Play' system, accommodating: - Unlimited Contacts - Unl...
I'm in immediate need of professional help as I currently lack access to a functioning fax machine. I urgently need someone to assist me with: - Sending legal documents via fax Ideal freelancers for this project would be those with: - Access to a fax machine - Experience in faxing legal documents - Understanding of the urgency and confidentiality associated with legal correspondence I NEED YOUUUUU to send my Fax to a HK number asap
I'm seeking a professional to enhance my ...Connect. This system should come equipped with an interactive voice response (IVR) facility capable of dynamic interactions based on user input. Key Requirements: - IVR System: The IVR should allow users to enter a code. Upon doing so, the relevant account screen should pop up in Salesforce and a technical support case should be created automatically. - Call Center Setup: A full-fledged call center setup integrated with Salesforce and Amazon Connect is necessary. Ideal Skills and Experience: - Proficient knowledge and experience in Salesforce - Experience with Amazon Connect - Familiarity with setting up IVR systems - Understanding of technical support case creation in Salesforce - Ability to configure dynamic ...
I'm looking for a skilled voice artist to record Arabic voice prompts for a customer support IVR system. The tone of the recording should be professional and formal. The project will include both greetings and sign-offs, so attention to detail and a clear, crisp delivery is essential. Ideal skills and experience for the job: - Native Arabic speaker with clear pronunciation - Experience in voice recording, particularly for IVR systems - Ability to deliver a professional and formal tone - Detail-oriented, able to include all specified greetings and sign-offs The project will include 10 voice prompts. The final audio files should be delivered in MP3 format. The voiceover should be in Modern Standard Arabic. The voice artist should be male. Please use the following accent...
...Android, iOS, and Web platforms. The system should utilize our AI voice agents with a broad range of capabilities. Key AI Voice Agent Functionalities: - Voice Recognition & Personalization: The AI should be able to recognize users' voices and personalize interactions accordingly. - Smart Task Execution: The AI should be capable of performing tasks based on user requests. - Interactive Voice Response (IVR) System: The system should be able to guide users through menus and options using voice commands. - Voice Recognition: The AI should be able to understand and process voice inputs. - Natural Language Processing: The AI should be able to comprehend and respond to user queries in a natural, conversational manner. - Automated Responses: The AI should be able to provide pre...
I'm in need of a skilled Genesys Cloud developer with expertise in system integration. The primary focus of this project will be Modifying existing genesys IVR caller (web based) and add custom SIP URL Ideal Skills and Experience: - Proven experience with Genesys Cloud - Strong system integration skills - Familiarity with connecting CRM systems, ERP systems, and internal databases - Excellent problem-solving skills - Ability to work independently and meet deadlines. Please note that specifics about which systems need integration and the functionalities for the integration are yet to be determined. Therefore, flexibility and adaptability will be key.
I'm in need of a virtual assistant to manage my phone calls primarily, in a HIPAA...to email inquiries - Checking and uploading faxes - Assisting with accounts receivable Ideal Skills and Experience: - Previous experience as a virtual assistant, particularly in a healthcare setting - Familiarity with HIPAA compliance - Excellent communication skills - Able to handle phone calls in a professional manner - Experience with accounts receivable - Proficient in email management and fax handling Please note, the phone system I'll be using is a Landline. Your ability to adhere to the required hours and maintain a high level of professionalism will be key to your success in this role. The candidate must have **experience with Jane scheduling software** proficiency in healthcar...
...Functional Prototype of an Automatic Call Management System with IVR Project Objective: The goal is to develop a functional prototype of an automated call management system using Twilio. This prototype will allow for the reception and queuing of incoming calls, agent assignment with call recording, and real-time supervision. The system will manage both incoming and outgoing calls, ensuring a smooth customer experience and optimizing the call center workload. It is important to note that this is a functional prototype that will not have access to a database, nor will it be integrated with other systems. However, it must rely on Twilio TaskRouter for its functionality, particularly for managing call distribution and routing. IVR Call Flow with Twilio (Prototype) Customer:...
I'm looking to modify my Perfex CRM to include a comprehensive Lead Management system. This would involve adding feature...would involve adding features for scoring and ranking leads, as well as automating follow-ups. Additionally, I need the system to connect with my IVR. Key Modifications: - Implementing a Lead Management system - Adding features for Lead scoring and ranking - Setting up Automated follow-ups - UI adjustments for seamless integration IVR Integration: - Routing calls to specific agents based on lead scoring - Recording call information and storing it in the CRM Ideal freelancer should have: - Extensive experience with Perfex CRM - Proficiency in UI modifications and CRM integrations - Knowledge in setting up lead management systems - Experience with ...
I'm in need of a comprehensive VoIP outbound dialler call centre solution. The primary use of this system will be for outbound calling. Key Requirements: - The system needs to have auto-dialling capabilities. - Integration with Interactive Voice Response (IVR) is essential. - The dialler must be compatible with Zoiper. - Have business numbers like +44333 at the beginning. We need a VOIP solution which will let us call UK customers. We need it to be outbound +44345 +44333 +44800 Start with the above numbers NOT LANDLINE AND NOT MOBILE LOCAL NUMBERS I dont have a registered business I just wish to pay and start calling from zoiper app. I have 5 agents we will be calling everyday 12 hour shifts. Can we set this up by today itself?
I'm looking for a robust and efficient web RTC-based call cent...needs to come equipped with essential features such as call recording, call analytics, and an Interactive Voice Response (IVR) system. Key Requirements: - The solution must cater to both inbound and outbound calls. - It should include vital features like call recording, call analytics, and an IVR system. - Integration with Salesforce is crucial, specifically: * CRM data synchronization * Real-time call logging * Custom reporting Ideal Skills and Experience: - Extensive experience with web RTC technology. - Proven track record in developing call centre solutions. - Proficient in Salesforce integration. - Familiarity with call centre features such as call recording and IVR systems. - Strong und...
