Raquel A.

As a dynamic solutions specialist, I have a proven track record of driving innovation and achieving results. With dual citizenship (Portuguese and Brazilian), I bring a unique, multicultural perspective to problem-solving and strategic implementation. My career spans over 15 years, where I've excelled in customer service, project management, and commercial management roles. In my recent role, I exceeded customer service targets by 15% and led a project to enhance user experience, simplifying complex concepts for our market. Previously, I created a unified procedural guide that reduced service times by 20% and improved first-contact resolution rates. My experience includes managing client portfolios and leading a successful transition from traditional sales methods to digital platforms, earning top performance awards. As a General Manager, I developed strategic growth plans and managed a national virtual store project. I hold an MBA in Business Management and Innovation and I am currently enhancing my skills with a Google UX Design certification. My advanced technical skills include proficiency in Excel, Zendesk, Slack, Jira, and various social media platforms. I am passionate about continuous improvement and am always eager to stay ahead of industry trends. Let's connect and explore how I can drive success for your team.