I'm in need of an experienced OTRS developer to provide comprehensive assistance with my cloud-based help desk. This includes installation, configuration, customization, development, and ongoing maintenance and support to ensure efficient customer service. Key Requirements: - **Installation and Configuration**: Setting up OTRS from scratch on a cloud-based server, ensuring it's optimized for my business's needs. - **Customization and Development**: Tailoring OTRS to fit my specific customer service requirements, potentially incorporating new features and functionalities. - **Maintenance and Support**: Providing ongoing technical support to ensure the system runs smoothly and efficiently. Key Goals: - **Improve Customer Support Efficiency**: Streamlin...
The job is to customize both login pages of OTRS (Znuny) creating an add-on for it and add a simple feature to show an alert message for both Customer and Agent pages.
...am looking for a freelancer who can help me with the configuration and development of my OTRS (Open-source Ticket Request System) project. Specific Tasks: - Custom configuration - Integration using OTRS API, Zapier et.c Ideal Skills and Experience: - Strong knowledge of OTRS configuration and development - Proficiency in API integration - Experience in working with add-ons and extensions Timeline: - I am flexible with the timeline and open to discussing the project duration with the freelancer. Software and Technology Requirements: - Familiarity with API and Perl programming language - Expertise in OTRS (Open-source Ticket Request System) If you have the necessary skills and experience in OTRS configuration and development, as well as API integ...
My name is Ravindra, and I'm looking for an experienced OTRS developer to help with my project. I need someone with an advanced level of experience in OTRS development to address my specific request for ticketing system enhancements within the next week. I understand the importance of developing solid OTRS solutions and am confident that a skilled freelancer can meet my needs. If you're looking for a rewarding project that offers a quick turnaround, then I'm confident that this one could be the right fit for you. I look forward to hearing your ideas and working with you on this project.
...parts of existing code shall get unit / automated tests - help to tidy up existing code as good examples to developers - help non perl developers to understand some perl "read written and forgotten code". As a Quali-question answer the formula in this bid - you help developers to have a local docker environment to be able to execute all above named steps - you will mostly work around znuny (former OTRS) your workplace? - chat - calls - video calls with desktop sharing Language proficiency? at least european CEFR C1 in spoken english tracking and management in our gitlab repo (we share to you after award) q-formula 24/8 target environments runs on perl 5.30 and later docker ubuntu 20.04 / 22.04 Budget? will not be disclosed, place your best bid to get considered W...
your tasks will be to implement and change Znuny components. MS1: here the code: I would like to have a package (extension/plugin) installable via package manager, which does following (/otrs/) adding a button to a ticket view (/otrs/;TicketID=xxx) in the top section with the name "post data". on clicking on "post data", the ticket details (ticket URL, ticket id, ticket number, create date, customer, queuename, owner and all dynamic fields) are posted (POST) to a hardcoded URL to a rest api endpoint. the parameters shall be configurable either to post as query parameters or to post as json body. Demo on your development environment + install on on our stage MS2: ensuring working
migrar en servidor ubuntu 18 otrs a otobo con configuraciones actuales y bd
...developers with lots of experiences in Perl development your tasks will be to implement plugins/extensions of Znuny 6.x (former OTRS) you are a master of using docker to run, develop and debug perl? if you do not know Znuny, let us know this. you can quickly install Znuny via docker (takes about 10 mins of your time + 30 mins download time) follow the instructions here the proof of your perl + Znuny expertise will be to implement a simple Znuny extension Delivery: - in git (we will share you a git repository) - tested on your docker + a clean docker init instance - you share a script in git, which can create the for installation into OTRS Payment goes in Milestones on predefined estimates This is a hourly project but you have Milestones? yes, we expect to have
We are looking for a Znuny REST API expert your tasks will be to provide us as preferably Postman (also possible as bash-cur...as preferably Postman (also possible as bash-curl, bash-wget) following or similar tasks: - create a new Queue folder (via REST API) - create a new group (via REST API) - create a user with user/admin-provided password, but password must be changed on first login (via REST API) mandatory! - you have used already multiple times OTRS/Znuny REST api and you know what needs to be done. We will ask for this to demo in a video call! - if you have no experience with OTRS/Znuny rest api, we will only hire you as fixed price and clean short frame deadlines - you have already your own hosted or locally installed Znuny instance (we will not provide it to you f...
you have multiple years of experience with OTRS or Znuny? you know how to configure the ticketing properly? You know how to automate standard processes in ticket handling? you know how to establish processes? of course all with OTRS/Znuny? You know how to use docker? you may be a perfect match. Your tasks will be: - consultancy how to solve specific issues - consultancy on how to automate service desk - implementation of automation + processes File your application. We will invite you into an interview, there you explain some basic concepts and afterwards we award you the task. Expected effort: 5-10h per month If you can handle more tasks, we may share you also more work about it.
you have multiple years of experience with OTRS/Znuny? you know how to configure the tickeing properly? You know how to automate standard things? you know how to establish processes? of course all with OTRS/Znuny? You know how to use docker? you may be a perfect match. Your tasks will be: - consultancy how to solve specific issues - consultancy on how to automate service desk - implementation of automation + processes File your application. We will invite you into an interview, there you explain some basic concepts and afterwards we award you the task. Expected effort: 5-10h per month If you can handle more tasks, we may share you also more work about it.
Looking for an OTRS OTRS ticketing tool customization
your tasks will be to implement plugins/extensions of Znuny 6.x (former OTRS) if you do not know Znuny, let us know this. you can quickly install Znuny via docker (takes about 10 mins of your time + 30 mins download time) follow the instructions here the proof of your perl + Znuny expertise will be to implement: On TicketZoom view we need a additional button "Report spam" on the level of articles. (link to TicketZoom: https://<>/otrs/;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if
your tasks will be to implement plugins/extensions of Znuny 6.x (former OTRS) if you do not know Znuny, let us know this. you can quickly install Znuny via docker (takes about 10 mins of your time + 30 mins download time) follow the instructions here the proof of your perl + Znuny expertise will be to implement: On TicketZoom view we need a additional button "Report spam" on the level of articles. (link to TicketZoom: https://<>/otrs/;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if
...TicketZoom: ;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if the header does not contain a valid URL popup to user, that the report URL "X-Mailcontrol-Reportspam" is missing and also display it's value to the user - if the user has accepted to report as spam - move ticket to a predefined queue (in sysconfig you can select a queue) - trigger a open of a new browser window with the report URL - close the ticket Test: - use docker with OTRS 5.x,Znuny 6.x compatibility Delivery: -
...TicketZoom: ;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if the header does not contain a valid URL popup to user, that the report URL "X-Mailcontrol-Reportspam" is missing and also display it's value to the user - if the user has accepted to report as spam - move ticket to a predefined queue (in sysconfig you can select a queue) - trigger a open of a new browser window with the report URL - close the ticket Test: - use docker with OTRS 5.x,Znuny 6.x compatibility Delivery: -
...TicketZoom: ;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if the header does not contain a valid URL popup to user, that the report URL "X-Mailcontrol-Reportspam" is missing and also display it's value to the user - if the user has accepted to report as spam - move ticket to a predefined queue (in sysconfig you can select a queue) - trigger a open of a new browser window with the report URL - close the ticket Test: - use docker with OTRS 5.x,Znuny 6.x compatibility Delivery: -
Buongiorno cerchiamo programmatori per personalizzare software di ticketing otrs/ osticheting Grazie
Need to have real experience with OTRS. Whoever didn't work on OTRS projects, please DO NOT apply. Need expertise in developing custom OTRS functionality, configuring, upgrade and data migration.
Somos una empresa de desarrollos tecnológicos que requiere de una persona que se encargue de realizar tanto la instalación del software open source Zammad, como la configuración y migración desde el software OTRS que ahora tenemos en marcha. Hay gran volumen de tickets e información que requerirá personalización y adaptación de Zammad (en general todo se personalizado a nivel de interfaz). Requisitos: - Tener experiencia con sistemas linux y bases de datos MySQL/MariaDB - Excelente comunicación castellano para un seguimiento activo del proceso con diferentes personas tanto del ámbito técnico como del ámbito no técnico. - Nuestra intención es mantener el contacto y quizá particip...
Manpower required for 100 hours for customization of OTRS, which is a perl based help desk management system.
The project is the configure the following tools on our network 1) PfSense Firewall 2) Zabbix Network Monitoring tool 3) OTRS Helpdesk tool 4) Implement OpenIAM We prefer an engineer who can be onsite at Tirupati, Andhra Pradesh, India and implement the mentioned solutions.
Please check out our website We need writers who can write both technical how-to's as well as bussiness benefits and key features of tools like Nagios, OTRS, Prometheus, Zabbix etc... PLease refer to our products page for entire list. Would require one article per week.
Меня зовут Владимир Ковалев, я руководитель SEO-Агентства "Грант Маркетинг". Ищу специалиста для реализации инновационных решений. Я генератор идей. Сам немного умею писать код и соответственно ставить понятные задачи и контролировать ход их выполнения. Над чем будем работать? ✔️Есть самописная CRM написанная на php, js, bootstrap. ✔️Модульная система Smarty. ✔️Интегрированная Asterisk + OTRS. В основном используется для отдела продаж. CRM парсит много данных для обработки и подготовки баз данных для менеджеров. Поэтому опыт работы с парсингом обязателен. ✔️Также мы используем нейронные сети для анализа данных, в CRM встроен движок node js + TensorFlow + phpmlib. Если есть опыт хорошо, если нет не принципиально. ✔️Задачи, связанные с поддержкой и развитием системы....
Hello Max, I looking for some one to install OTRS ticketing system. Do you have the experience? How long will it take to set us the environment and complete the installation? How much will it cost ?
Preciso de alguém que conheça html, css e Perl para alterar o layout (frontend) do software OTRS 6 (sistema de chamados), estima-se um capital à ser investido de 700 reais, o valor pode ser alterado mediante a propostas, são somente 3 páginas que sofrerão alteração no frontend.
we search a professional writer who is able to research and write exceptional content. You need to have OTRS background or very good background in IT service management to be able to handle this jobs! Also you need a running OTRS instance to be able to verify and to create screenshots for the articles ! your task will be - to suggest us content ideas with focus keywords - to suggest us the article headline - to suggest us the content headlines - you get confirm from us - to finally write the article the requirements: - you are master in english grammar and spelling - you have good knowledge about SEO research - you will need a running OTRS instance to create also screenshots - the articles provided are of high quality - the articles do not contain filler sentences t...
...- you are master in english grammar and spelling - you have good knowledge about SEO research - you will need a running OTRS instance to create also screenshots and to explain about OTRS - the articles provided are of high quality - the articles do not contain filler sentences to reach a word count - the articles do not contain filler words to reach a word count you provide with your bid: - provide us a video there you explain some basics on frontend and on admin-backend about otrs, to prove you have knowledge on otrs - ensure you use the mic, where you explain the things with your voice - share us a existing article, which you have written about ITSM/IT governance/OTRS - you share us your bid per wordcount in the bid description You have no screenre...
We have an local project where we use OTRS as a platform. We need OTRS 6.0 extension of module functionality (Development). More detailed description you could find in the file attached.
I need a system administrator linux to install and configure OTRS and SMTP server and every thing that is needed to run the OTRS (db, perl, etc). OTRS is very basic configuration, 2 users, 7 queues, 7 pop account to pop. SMTP serveur must be secured, and will be used for OTRS and for sending email from different websites (prestashop and wordpress).
...configure mattermost to use nginx as proxy - configure mattermost to use http/2 - configure mattermost to communicate with clients only via https - configure apt autoupdates for security updates to install them automatically on availability - configure a or .httaccess which redirect to the specific https mattermost page --- redirect url: to --- redirect url: to <mattermostFrontend> you deliver a well documented/commented bash script with a description what is done in the next step to make reviews possible you deliver into a git repo Outlook - if you do a good job on supporting our team, we are open to integrate you into regular
...install all required packages for OTRS latest 5.x ( with hint from ) - install latest mariadb 10.5 - install phpmyadmin - configure phpmyadmin to be only accessible via https - configure phpmyadmin to be accessible from specific networks (, , ) - install httpd/apache - download latest OTRS 5.x via wget - install latest OTRS 5.x - init the database for OTRS accordingly - install dependencies for perl for executing scripts in OTRS --- /opt/otrs/scripts/ --- /opt/otrs/scripts/ --- sudo -u otrs /opt/otrs/bin/ start --- sudo -u otrs /opt/otrs/bin/ start --- sudo -u otrs /opt/otrs/bin/ Maint::Ticket
We are a small tech company working with OTRS installation and customizations using the Community Edition version. Eventually, we need small implementations for our customers, from single-sign-on to simple integrations with other tools. We look for OTRS experienced developers that can work with version 6.0.
Guten Tag, wir suchen einen Dienstleister der unser OTRS-Ticket-system an unser Suite CRM anbinden kann. - Tickets sollen sofern der Kontakt bereits vorhanden ist automatisch im CRM zugewiesen werden. - Tickets sollen aus dem OTRS heraus manuell Kunden im CRM zugewiesen werden können.
Estoy interesado en crear un plugin que conecte el whcms con el otrs. - Sincronizar automaticamente contactos del whcms al otrs - Que los tickets que se creen en el whcms tambien se creen en el otrs
Ju lutemi Regjistrohuni ose Identifikohuni për të parë të dhënat.
Hey there, we want to automate our invoicing process a bit more. So we got the following: Ticket-System called "OTRS" (Data can be queried via PostgreSQL) ERP for Invoicing called "dolibarr" (Data can be posted via REST-API) What has to be done: Build a Dashboard that we can select articles from the ticket-system, get additional information from the ERP-REST-API, create the Invoice in the ERP via REST-API and make an update statement to the ticket-system sql so the article is marked as What we can provide: - Ready Working SQL Statement for selecting the needed information from the ticket System - Ready Working Reqest from the ERP-API for the needed additional Information - Ready Working Posting-Request from ERP-API for invoice creation - Ready Working SQL Sta...
modify an already operating otrs e-ticketing program
I need fix a bug on operational system startup of a Virtual Machine Linux with the Debian system. After a reboot, the screen of boot has the following errors and the system does not start well. 1- starting postgreesql 8.4 database server: mainsh: cant open /dev/null 2- starting open bsd secure shell server: sshdPRNG is not seeded 3- init id 2 respawning too fast disabled for 5 minutes init id 3 respawning too fast disabled for 5 minutes init id 4 respawning too fast disabled for 5 minutes
i need somebody to check on my linux Server, i have several Server like open vpn, webserver, OTRS, ownCloud Things like that and i need help and suggestions to set up a mailserver. like what mailserver to use, what Linux System, spam protection. maybe my existing mailserver, froxlor on ubuntu can be updated and improved so i dont Need to set up a new mailserver.
Need a expert to configure otrs as per requirement
...TicketZoom: ;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if the header does not contain a valid URL popup to user, that the report URL "X-Mailcontrol-Reportspam" is missing and also display it's value to the user - if the user has accepted to report as spam - move ticket to a predefined queue (in sysconfig you can select a queue) - trigger a open of a new browser window with the report URL - close the ticket Test: - use docker with OTRS 5.x compatibility Delivery: - in git (we
...TicketZoom: ;TicketID=123456#Article87654) on click onto the button "report Spam", the extension does: - grep from the articles plain text the header "X-Mailcontrol-Reportspam" - if the header contains a valid URL prompt for confirmation if the user really wants to report this article as spam - if the header does not contain a valid URL popup to user, that the report URL "X-Mailcontrol-Reportspam" is missing and also display it's value to the user - if the user has accepted to report as spam - move ticket to a predefined queue (in sysconfig you can select a queue) - trigger a open of a new browser window with the report URL - close the ticket Test: - use docker with OTRS 5.x compatibility Delivery: - in git (we
Configurar ferramenta web OTRS Aplicação está instalada Somente tarefa de configuração de 1 (um) cliente, filas, atendentes, SLA
...(NLP) e abertura de chamados categorizados em qualquer itsm; - case Gavilon: Gavilon empresa de distribuição de produtos agrícolas, não armazena nada que compra e vende. ela ja comprou e vendeu o milho e usa os robôs para fazer o processo de troca nota. Ele chega e identifica o chamado para trocar nota no sistema OTRS. Faz algumas validações de tipo de contrato, transporte e custo. Se tiver tudo certo, faz o troca da nota fiscal, se tiver algo errado poe numa fila de exceção no OTRS para correção humana. Esta automacao trouxe ROI de 3 agentes de Automation Edge em 2 meses para a Gavilon. Veja neste webinar também: Cases de clientes que ja estão acelerando na Jornada de automa&ccedi...
Estou em busca de um especialista zabbix, com ótimos conhecimentos em Grafana, Python, Shell Script e Powershell. Atividades: - Desenvolvimento de Dashboards; - Relatórios de disponibilidade e SLA; - Alertas por e-mail e SMS; - Integração entre ferramentas (Grafana, Telegram, OTRS,GLPI,AZURE,AWS); - Alertas por telegram e telefone.
1. Objetivo Objetivo inicial desse projeto é desenvolver acessibilidade e visualizações dos recursos e serviços adquiridos por nossos clientes, portal final do cliente para consulta de tickets(OTRS) e circuitos ativos. 2. Visão Macro O Portal de integração do cliente via web contará com dashboards, histórico de ticket, inventário de equipamentos, acervo de circuitos do próprio cliente “Em detalhamento”, e claro sistema de login, neste projeto será necessário implementação das “API” OTRS, Zabbix, afim de entregar ao cliente maior interatividade e experiencia com objetivos, darmos a preferência inicialmente ao framework laravel PHP, todo ger...
I am looking for complete OTRS community edition setup & training on same. Please quote me accordingly.
