With over 8 years of professional experience as a Dynamics 365-CRM Developer, I have consistently demonstrated my expertise in every facet of the Software Development Life Cycle (SDLC) and CRM implementation. My journey has encompassed the entire spectrum, commencing with meticulous requirements analysis, progressing through design, development, comprehensive testing, and culminating in successful implementation. As a CRM developer, I have been responsible for driving customization, leveraging a spectrum of tools and techniques including Plugins, custom workflows, out-of-the-box workflows, actions, and the development and deployment of SSRS reports. I am adept in harnessing resources like the XRM Toolbox, Plugin Registration tool, and Ribbon Workbench to ensure the efficient execution of CRM projects. My educational foundation is anchored in a Bachelor's degree in Computer Engineering from the prestigious LDRP Institute of Technology in India. This background has equipped me with strong analytical and reporting skills, where I proficiently utilize tools such as Microsoft Excel, SSIS, SQL Server Reporting Tools (SSRS), and Azure DevOps to enhance project outcomes. My innate affinity for programming has cultivated a deep understanding of Object-Oriented Programming (OOP), Data Structures, and Algorithms. Over the course of my professional journey, I have harnessed a diverse skill set encompassing ASP .NET, C#, Dynamics 365 Customer Engagement Modules (Sales, Customer Self Service, Field Service), XML, HTML, CSS, Workflow, Power Automate, Model Driven apps, Canvas apps, JavaScript, and more. This versatile skill set empowers me to consistently deliver value to end customers. Additionally, I am well-versed in project deployment, seamlessly orchestrating the transition from development to production. I am adept in employing a range of tools, including Continuous Integration/Continuous Deployment (CI/CD) pipelines, manual solutions via export and import mechanisms. My project management capabilities are further underscored by my ability to interface with clients, gather requirements, provide estimations, and effectively manage development projects through platforms such as Team Foundation Server (TFS), SVN, and GIT. In the realm of technical support, I have been an invaluable resource for User Acceptance Testing (UAT) users and external clients. My support extends to addressing ticket requests submitted through platforms like JIRA, ServiceNow, and Azure DevOps. I have a proven track record of successfully resolving complex issues, prioritizing tasks effectively to meet clients' needs, and maintaining a high level of client satisfaction. My professional journey is a testament to my commitment to excellence, proficiency, and dedication to driving successful CRM and software development projects.