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Marco L.
@Marco9Lara0
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Redactor Creativo, Traductor y Asistente Virtual
$12 USD / Hour
・
Mexico (10:58 PM)
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Joined on October 13, 2024
$12 USD / Hour
・
Con más de 10 años de experiencia en la industria hotelera, ofrezco un conjunto completo de habilidades en redacción, negociación y atención al cliente. Hablo inglés y español con fluidez, y tengo conocimientos básicos de francés.
Ventas: Experiencia en generar ingresos y mantener relaciones en el sector hotelero.
Redacción Creativa: Capacidad para crear contenido atractivo y efectivo.
Negociación: Habilidad para obtener resultados favorables mediante negociación.
Atención al Cliente: Experiencia en servicio y programación de citas, siempre priorizando la satisfacción.
Comunicación: Habilidad para expresar ideas claramente y recibir retroalimentación valiosa.
Adaptabilidad: Capacidad para manejar diversas tareas y sobresalir en ambientes dinámicos.
Busco trabajos por horas y estoy dispuesto/a a realizar tareas variadas según las necesidades del cliente. Mi flexibilidad me permite adaptarme rápidamente y contribuir al éxito del equipo.
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Experience
MEMBER SERVICES
Feb, 2018 - May, 2024
•
6 years, 3 months
IBEROSTAR THE CLUB
Feb, 2018 - May, 2024
•
6 years, 3 months
At Iberostar The Club, I provided exceptional customer service to members purchasing VIP memberships. My responsibilities included managing client accounts, handling refinancing and negotiations, resolving complaints, and facilitating membership upgrades. I implemented client recovery strategies and offered personalized assistance. Additionally, I managed hotel reservations via a call center, using my English skills to ensure clear communication and precision.
PLAYA DEL CARMEN, QUINTANA ROO, Mexico
Feb, 2018 - May, 2024
•
6 years, 3 months
Education
INTERNATIONAL BUSINESS ADMINISTRATION AND FINANCES
2007 - 2011
•
4 years
Mexico
2007 - 2011
•
4 years
Verifications
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